Beautiful area but bad food

Written: 23 june 2018
Travel time: 6 — 16 april 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 5.0
Food: 1.0
Amenities: 7.0
The hotel was chosen carefully as we were traveling with children of 8 and 9 years old
This hotel was chosen based on good reviews.
Egypt is very loved by the whole family for its climate, color and the Red Sea, we go on vacation twice a year in autumn and spring and we know all the subtleties, this is poor-quality water that you can’t drink
We arrived at the hotel at 10.00, we were well received and in half an hour they put on bracelets and took us to the room
They settled us in building 16, we liked it, it was very close to the sea and the aqua park was visible from the window.
The territory is beautiful, sooo green, a lot of beautiful plants, and since the hotel is not new, everything is very large, chic palm trees and various bushes and trees

It was before Easter and there were a lot of people in the hotel, Czechs, Germans, Poles, Belarusians and Egyptians, a lot of Egyptians, they are not very neat and for some reason plastic cups, bowl tubes are too lazy to throw them in the trash, but they throw them under their feet and because of this the beach is not very clean, maybe when there are not so many Egyptians, there is no such thing, and there are a lot of cigarette butts in the sand, Europeans all smoke from young people to the elderly
The sea, a good gentle slope, it was comfortable for the children, but unfortunately the sea was 20 degrees, it's cold, and at the bottom, if you walk a little, a very wide strip of algae grows, there are almost no fish
In order to take a place on the beach in the 1st or 2nd row from the sea, they woke up at 6 o'clock in the morning because the Europeans paid and they were given good places
there are two active zones on the beach and relaxation is very convenient
The aqua park is cool BUT the water in it was not heated, it was very uncomfortable the children caught a cold and at first we treated the throat, but then it was just terrible, we all got poisoned, our son had a fever, went to the hotel doctor and he has a lot of patients who has something right in the office dug out the girl was also poisoned, we were diagnosed with bronchitis and a very red throat said that scarlet fever, prescribed an antibiotic, cough syrup, antiviral suppositories and throat pills, all this was bought at the pharmacy at the hotel. After that, stomach upset and vomiting, pills began in my son which were brought from Ukraine did not help, but the guide advised to buy their syrup from the intestines and helped immediately
When we turned to the administrator Galina, she said that it was just a change in climate and the water probably didn’t suit us, which means it came up all the time, but then suddenly it didn’t, we didn’t come for the first time, it’s a pity that the hotel administration doesn’t want to take responsibility and not argue with tourists and solve the problem. On the beach we met a family from Vinnitsa, they also rested with children and everyone had stomach problems, and understand for yourself when you all got poisoned, what impression about the hotel can remain, do you want to return there ?? ? of course not
So I do not recommend this hotel especially to families with children until they solve the problem with food
Translated automatically from Russian. View original