Осторожно, мошенники! Beware of scammers!

At the beginning of summer, my husband and I bought a tour to the town of Calafell in Spain, to the 4R Miramar Calafell 3 * hotel at the travel agency "Come with us", the tourist operator TUI. We delved into the location, read the reviews, looked at what is around the hotel. The beach is located 50 meters from the hotel, from the photo and video we realized that it was clean and comfortable. Hotel after renovation. Shops and cafes are very close. The railway station is 5 minutes from the hotel. Everything is great! A little later, our friends wanted to come with us. We started to find out if there were places in our hotel, it turned out that there were none and they found apartments, a day later they had a flight, but it suited us to spend a vacation in one city.
On September 20, we had a departure from Kyiv at 18.40 and we arrived at 21.30 in Barcelona. We went to the desk of our tour operator, named our names and we were sent to the transfer, which should take us to the hotel. We approached the bus, the driver asked which hotel we were going to, we answered which one we were, and he made round eyes and said that there was no such hotel on the list. Then they called the names, he looked again at the list and said that we were going to another hotel and to another town. Now we have round eyes. We thought we were just confused. He said that our guide would come up and everything would be resolved. The guide came and somehow, as if jokingly, said that we were lucky and we would get into a very good hotel, which has not three stars, but four. We said we better not need it, we need our hotel! She told us to get on the bus, she would come with us to the hotel and everything would be decided there.
My husband and I realized that we would check into our hotel, but we misunderstood! The first bus stop from Barcelona and our guide announces that we are in Coma Ruga and we must get off at a hotel called 4R Grand Europa. 12am. I fight in hysterics for the whole bus for about 10 minutes, I understand that this is some kind of scam. The husband calmly observes, understands that there are no options and he must go out. We left, we go with the guide to the hotel, she continues to tell that we were incredibly lucky. I'm very upset. . .

We were settled, and it immediately became clear how lucky we were! Repair was done on the right 20 years ago. Peeling walls, terrible tiles in the bathroom, mold in the seams. And so on. . .
We went out in the morning to the beach and were horrified, overgrown with grass with terrible thorns that dig into our legs. And 300 meters to the sea.
Shops that are more or less nearby, 15-20 minutes on foot.
Friends who flew the next day to Calafell were not very happy, to put it mildly.
We met the next day with the hotel guide, who told us that this happens! What did our hotel decide!
We then took a closer look and found that the hotel in Calafell and the hotel in Coma Ruga have a common name - 4R. Then everything became clear... We went on foot to friends in Calafell a couple of times. Walk from us to them, about 40-50 minutes. And I'll tell you Calafell is prettier, more modern resort town 100%!
There is a clause in the contract with the travel agency that says that neither the agency nor the tour operator is responsible for changing flights, changing hotels. . .
Blame the hotel, they say, without even explaining why. How can you do this with your clients?
Draw your own conclusions! Have a good rest, but not in hotels in the names of which there are - 4R.