отель отказался от своих туристов и нас поселили the hotel refused its tourists and we were settled

Upon arrival in Spain and after a long flight, the Belvedere 3 * hotel refused our reservation in Moscow. Motivating this by the fact that they do not have numbers. And we were sent in the amount of 6 people to another hotel (the owner is one. ) When we walked there with our suitcases and a small child, it turned out that they didn’t have rooms either, and after much swearing and bickering, we were offered to sit at the reception for a couple of hours and after that we will be accommodated for 2 days, and then returned again to Belvedere 3 *. Understandably, we began to resent, spread out things, began to change clothes (because it was hot), took out a children's pot, because the child immediately wanted everything. After an hour of sitting at the reception and long calls somewhere. We were still settled (with a fight) for our paid 2 weeks) The hotel in which we were settled was called VIILA ROMANIYA 4 *. The hotel turned out to be average scall, although 4 *. The feeder is disgusting, but a lot. There was nothing to feed the child. With so many choices to choose from, it was very difficult to find something tasty. Room cleaning was practically non-existent. Sand crunched everywhere. And yes, the staff was surprisingly rude. . We have something to compare with last year we rested in the costa bravo in 3 * Hotel was the cheapest, but the food and service was much better, although not so much. Here are the vaunted 4 stars.