Decent level overall (according to the rating of local residents, this is the best four)
Reception with Russian speaking representatives
Super-stuffy elevator, no ventilation at all, stuffiness in the corridors
Obsessive food system - it was impossible to choose only breakfasts - either half board or all inclusive
The farther from the reception and the restaurant, the less the staff knows English (cleaners, repairmen)
In the room there is no information at all about the hotel and room service, except for advertising paid phone calls
problems with water (forced contrast shower), excess bleach
Issuing towels at the reception is insanity (IMHO)
Nat Tenerife was the first time.
The hotel was chosen on the recommendation of a travel agent - TUI, my main requirements are the first line and 4 *. First line with 100% municipal beaches means you don't have to cross the road to get to the beach. Even 5 * hotels do not have their own beaches. All beaches are municipal. According to local residents, this hotel is the best in its category. In general, I agree with them.
I booked a standard room with a garden view, but upon arrival I needed an upgrade with a sea view, and as a result I paid extra for a suite with a huge terrace with panoramic views of the volcano, city, port and sea. The suite also had a Jacuzzi, daily delivery of fruit and water and weekly champagne in an ice bucket + access to the rooftop pool. As a result, I got the best room in the hotel and never regretted it.
Beach: The main drawback of the beach is half-plastic-half-rag sunbeds (for the first time I encountered such sunbeds), and the beach itself is quite narrow, there is a lot of fuss from bars and restaurants located right on the beach. Therefore, do not be lazy and go to a normal beach - where I actually went - the best beach of Costa Adeje - Playa del Duque. Walk to it for 20-25 minutes, it's worth it. It is wider and longer, there are full-fledged 100% plastic sunbeds with mattresses (only 1 euro more expensive than in Playa Torviscas).
Meals: quite tolerable, very tasty cheeses, fish, 3-4 types of ice cream for dinner, for people with lactose allergy or vegetarians - 6 types of soy milk for breakfast)))). In general, I would prefer one breakfast, because I don’t like to tie myself to food at the hotel, under which I inevitably have to adjust my daily routine. But the hotel food system forced me to half board. I spent 40 euros for drinks for dinner in 14 days.
Cleaning: Many reviews say that the maids do not take tips - just leave them either in the figures from the towels that they wind up for you or put a bill on the sign that is in the bathroom with the name of your maid. The main disadvantages of cleaning: ignorance of English and excessive initiative (I took them the water I needed in the jacuzzi, I had to explain in sign language so that I would not do this again). All in all, I didn't notice any special attention to cleaning up after tips other than verbal thanks for their increased amount of clean towels and sweets.
The water in the hotel is highly chlorinated. The water in the jacuzzi had to be defended for a day so that the bleach would disappear. Perhaps this is only a problem of the upper floors (I lived on the 6th floor), but when taking a shower, the water flowed either cold or hot and was very poorly regulated.
Hotel Features (don't be alarmed): the minibar is empty and that's how it should be. It is filled in the nearest supermarket)))). Towels are issued at the reception for a 10 euro deposit per 1 piece, keep your receipt to get your money back. The towels themselves are short and in order to properly cover the sunbed on the beach you need 2 of these towels. There is no information about the hotel and room service in the room (only advertising of paid telephone calls). Pina colada in hotel bars is disgusting. . . Mojito is not. There is only one outlet in the room (such as not figs to waste electricity).
When leaving the room, leave one card (sockets are also cut down and if you store something in the refrigerator, it will defrost by your arrival), you can easily take an additional card at the reception. Sunbeds by the pool should be borrowed early in the morning, so it's much better and healthier to go to the beach)))))
It is better to come to dinner either very early (at the opening of the restaurant) or very late (at the closing), otherwise you will see huge queues and you may not find a free table at all. Breakfast is almost the same - better as soon as possible, but not later, because the waiters practically stop working and it is difficult to find a set table and get your legitimate tea or coffee. It's better to order tea. The coffee is complete rubbish.
If you like to drink tea in the room, it is better to take a kettle with you, there are no kettles (just for God's sake, don't burn the hotel)))))
Room service is poor, I took a photocopy of the menu to the reception, which is delivered to the room. Don’t count on the opportunity to order food in your room - only breakfast (breakfast delivery 3.95 euros) and a couple of salads, a steak. Why all this information could not be originally in a special folder in the room is very difficult to understand.
If you need Internet for more than two days, it is better to pay 20 euros per week, since daily Internet costs 7 euros.
Excursions: flamenco show - be sure to visit - you won't regret it, Loros Park, a sightseeing tour with a volcano and buying wines (you can't buy malvasia in regular stores near hotels).
What to buy: of course, malvasia (there will be a tasting on the tour, which is great, because without tasting I would definitely buy something wrong for myself), chocolate with Teide honey, fig bread, goat cheese. Pearls, jewelry with olivine.
Location. In general, the hotel is located very well in relation to everything. It takes 30-40 minutes to get to the airport by bus, to the beach - 3 minutes on foot. As soon as you leave the hotel - and you are already in the city - there are places to go, walk, eat, buy souvenirs and so on.
Beach. To get to the beach, you need to go down to the -2 floor of the hotel and head to the pool. There is also a gate to the beach, which opens with the same key card as the room. You go down the stairs and go out to the promenade and actually to the beach. The beach near the hotel is called the same as the hotel - Torviscas.
Many people write in reviews that the beaches of Tenerife are a hopeless dermis and cannot be compared with the beaches of Turkey and Egypt. I personally liked the beach very much. The sand there is gray, very fine and pleasant to the body. I didn't see any debris or dirt. The beach is very wide. Before the trip, I watched a video on youtube from this beach and somehow got upset. But when I already looked at the place, it looks very dignified. As for the beach, the only negative is the paid sunbeds. They stood at the time of our holiday 15 euros (2 sun loungers + umbrella). But there is a good alternative - to buy an ordinary beach umbrella near the hotel for 6-9 euros.
Nutrition. I would recommend taking all inclusive meals. We chose this type of food. Yes, indeed, near the hotel there are a lot of different cafes, restaurants where you can sit and eat. What can I say - even on the beach, there is McDonald's. But I prefer not to think about where to eat and how they will feed you there.
The food at the hotel was perfect for us. Large selection of meats, salads, side dishes and more. On hotel days there were seafood - mussels, shrimp, grilled fish, etc. etc. The only thing you can find fault with is sweet. By the way, baking is also not particularly shiny. Every day they cook the same several types of cakes, but some of them are very tasty. Of course, this hotel does not have such a choice of sweets, as in Turkey and Egypt. But there were all sorts of puddings, ice cream balls, so there is something to choose from. In the morning and in the evening in the restaurant you need to order the waiter what you will drink - beer, wine, etc. , but for lunch you yourself pick up drinks from the vending machines. The waiters understand English, so there were no problems with this. The restaurant is located on the -2 floor of the hotel. As for the “drink”, I also liked everything. There are 2 bars - one in the hotel lobby, the other near the pool. Drinks are ok, nothing to complain about.
I repeat once again that it is better to choose all inclusive, as drinks are not very cheap there - 3-7 euros per glass. Well, I also think it's a shame when someone takes everything on the ball, and you sit and watch.
Number. Ordinary standard room. There is a spacious balcony. Cleaned every day, no complaints. There were 2 Russian channels. Of course, the hotel itself is already a bit old - somewhere there is a crack in the tile, somewhere there is a small stain. In general, I liked the room, but not the limit of perfection. And let's not forget that it's 4 stars.
City. If you like shopping and noisy places, then Costa Adeje is a little bit different. It is best to take a taxi (there are a lot of them near the hotel) and for 7 euros one way to get to the city of Las Americas. The pride of all Tenerife is the Zara store, which is located there. Therefore, you can take a taxi to Zara (10 minutes drive), and you will figure it out on the spot. There are many shops, cafes and shopping centers.
Both the hotel staff and the locals are very friendly people. No one sent and looked askance. Everyone is smiling and waving their hands. By the way, not only pensioners rest in the hotel, as many people write in reviews, but also ordinary families and young couples.
Souvenirs. There are no special souvenirs here. I would advise you to buy a fridge magnet) You can also buy Canary honey rum (called Ron Miel ARTEMI) and banana liqueur (just buy Banana Cream - it's like Baileys, there is also just banana liqueur, but very sugary in taste). They also have their Canarian sauces Mojo-Rojo (very tasty) and Almagrote (with goat cheese - for an amateur). For lovers of gardening, you can buy seeds of various ecotic plants (you can’t plant them in the garden, but they can grow on the windowsill).
Excursions and impressions in general. We visited 3 excursions - the Teide volcano, the island of La Gomera and Loro Park. These are the most visited and, in my opinion, the most interesting excursions.
If you're short on time, be sure to visit Loro Parque and Teide - it's definitely a must see. In conclusion, I want to say that we were satisfied with the rest. I especially liked the climate, there was no heat at all - 25 degrees during the day. I liked everything, but we wouldn’t have come a second time, something didn’t hook us) In Crete, for example, I somehow liked it more. And for architecture lovers, there is nothing to do there at all. Tenerife is an amateur island. I hope my review has helped someone. I recommend the hotel, you can safely choose. I wish you a pleasant stay in Tenerife!