• traveled 7 years ago
I am writing a detailed review to warn other people, as I myself chose the hotel, focusing on the reviews of tourists. I stayed at this hotel from July 26 to August 4.2018, room 51 (fifth floor) twin, lived with my 15 year old son. I took cash on a trip and, counting on the safety of the safe in the room with an electronic code, I kept money and documents in it, since on other trips I never lost any of the safes in hotels.
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I am writing a detailed review to warn other people, as I myself chose the hotel, focusing on the reviews of tourists.
I stayed at this hotel from July 26 to August 4.2018, room 51 (fifth floor) twin, lived with my 15 year old son.
I took cash on a trip and, counting on the safety of the safe in the room with an electronic code, I kept money and documents in it, since on other trips I never lost any of the safes in hotels.
During our holiday in Paris, my son and I went to museums a lot, went on excursions, planning shopping on the penultimate day before departure (Friday, August 3). On this day, after breakfast, when I opened the safe (there were no failures during my entire stay with it), I was horrified: instead of 1.500 euros, only 100 euros remained in my wallet, which was constantly in the safe, i. e.
1400 euros were stolen (the last time I counted the money in the safe on August 1, since we went to Versailles on August 2 and there was enough money in the wallet that I carried with me). I immediately reported the theft of money from the safe in the room to the administrator at the hotel reception, to which I heard the answer: “It's impossible, you have a safe with a combination lock! ” I said in despair: “But it happened !! ! ”, asked me to call the police, check the recordings of surveillance cameras, to which the administrator again began to repeat to me: “ This is impossible and that's it !! ! ". Only after I burst into tears and thus attracted the attention of other tourists, she began to call somewhere and said to wait in the hotel lobby. Soon an employee of the Astotel hotel chain named Kevin came, who, as I understand it, works in another hotel of this chain - Astra Opera (it is located on the same street).
Kevin spoke good English and asked me in detail about everything, writing down my story in a notebook and saying that he would contact me in 2-3 hours (I left him my mobile phone number and email address). Without waiting for his call, I asked the receptionist to call him, and he, having come in a couple of minutes, told me that he could not help in any way, since the hotel manager would only be on Monday, August 6, i. e. when I leave (just in case, I inform you that it was Friday morning - a working day), and I can either phone the police and leave a message about the theft, or go there personally. He also assured me that the hotel management would conduct an investigation, the results of which would be communicated to me by e-mail.
At the same time, he repeated to me several times that the insurance company compensates me for all the losses, but I don’t have insurance against theft from the hotel safe and I didn’t even hear about such ones, and it just couldn’t come to my mind ...Maybe it’s in enlightened France Is it customary to insure against such a risk?
According to the phone number he left, they told me that I had to personally appear at the police station, which my son and I did, but at the address given at the hotel, the department did not accept tourists and we were sent to the police station on the Champs Elysees. There I made an official report, which was signed by a police officer, and it was immediately sent to me by e-mail.
Unfortunately, on the main phone number of the receiving party - UTA (Unlimited Travel Agency), since we traveled through a travel agency, no one answered, only the transfer service answered, but they could not help.
Returning to Moscow, I contacted the travel agency where I bought tickets and reported what had happened, and they, in turn, to the tour operator and the host.
As a result, on August 15, I was informed that when UTA contacted my hotel, representatives of the Caumartin Opera hotel stated that they did not have such an incident in their hotel !!!!
From all this, only one conclusion can be drawn: the management policy of the chain of these hotels is not to defend the interests of their customers and ensure the safety of their valuables, but to conceal the theft! Therefore, everyone planning their stay in Paris in Astotel hotels should take into account that the hotel does not bear any responsibility for the safety of valuables in the safe of the room, and you may suffer my fate!
By the way, when I was crying in the hotel lobby, a tourist from Moscow approached me and told me that she had a strange case with a safe in the room on August 1st.
When she got back from Disneyland, the safe in her room wouldn't open so she had to call a hotel worker to open it, after which the worker said she had entered the wrong code (but she has always used the same code over the years). the code for the safe so as not to forget it) and it seemed to her that there was less money left in the safe than she expected, but since she had already spent the main amount, she wrote off everything that she forgot about some expenses. So, perhaps theft from room safes is systemic in this hotel .. .
I stayed at this hotel from July 26 to August 4.2018, room 51 (fifth floor) twin, lived with my 15 year old son.
I took cash on a trip and, counting on the safety of the safe in the room with an electronic code, I kept money and documents in it, since on other trips I never lost any of the safes in hotels.
During our holiday in Paris, my son and I went to museums a lot, went on excursions, planning shopping on the penultimate day before departure (Friday, August 3). On this day, after breakfast, when I opened the safe (there were no failures during my entire stay with it), I was horrified: instead of 1.500 euros, only 100 euros remained in my wallet, which was constantly in the safe, i. e.
1400 euros were stolen (the last time I counted the money in the safe on August 1, since we went to Versailles on August 2 and there was enough money in the wallet that I carried with me). I immediately reported the theft of money from the safe in the room to the administrator at the hotel reception, to which I heard the answer: “It's impossible, you have a safe with a combination lock! ” I said in despair: “But it happened !! ! ”, asked me to call the police, check the recordings of surveillance cameras, to which the administrator again began to repeat to me: “ This is impossible and that's it !! ! ". Only after I burst into tears and thus attracted the attention of other tourists, she began to call somewhere and said to wait in the hotel lobby. Soon an employee of the Astotel hotel chain named Kevin came, who, as I understand it, works in another hotel of this chain - Astra Opera (it is located on the same street).
Kevin spoke good English and asked me in detail about everything, writing down my story in a notebook and saying that he would contact me in 2-3 hours (I left him my mobile phone number and email address). Without waiting for his call, I asked the receptionist to call him, and he, having come in a couple of minutes, told me that he could not help in any way, since the hotel manager would only be on Monday, August 6, i. e. when I leave (just in case, I inform you that it was Friday morning - a working day), and I can either phone the police and leave a message about the theft, or go there personally. He also assured me that the hotel management would conduct an investigation, the results of which would be communicated to me by e-mail.
At the same time, he repeated to me several times that the insurance company compensates me for all the losses, but I don’t have insurance against theft from the hotel safe and I didn’t even hear about such ones, and it just couldn’t come to my mind ...Maybe it’s in enlightened France Is it customary to insure against such a risk?
According to the phone number he left, they told me that I had to personally appear at the police station, which my son and I did, but at the address given at the hotel, the department did not accept tourists and we were sent to the police station on the Champs Elysees. There I made an official report, which was signed by a police officer, and it was immediately sent to me by e-mail.
Unfortunately, on the main phone number of the receiving party - UTA (Unlimited Travel Agency), since we traveled through a travel agency, no one answered, only the transfer service answered, but they could not help.
Returning to Moscow, I contacted the travel agency where I bought tickets and reported what had happened, and they, in turn, to the tour operator and the host.
As a result, on August 15, I was informed that when UTA contacted my hotel, representatives of the Caumartin Opera hotel stated that they did not have such an incident in their hotel !!!!
From all this, only one conclusion can be drawn: the management policy of the chain of these hotels is not to defend the interests of their customers and ensure the safety of their valuables, but to conceal the theft! Therefore, everyone planning their stay in Paris in Astotel hotels should take into account that the hotel does not bear any responsibility for the safety of valuables in the safe of the room, and you may suffer my fate!
By the way, when I was crying in the hotel lobby, a tourist from Moscow approached me and told me that she had a strange case with a safe in the room on August 1st.
When she got back from Disneyland, the safe in her room wouldn't open so she had to call a hotel worker to open it, after which the worker said she had entered the wrong code (but she has always used the same code over the years). the code for the safe so as not to forget it) and it seemed to her that there was less money left in the safe than she expected, but since she had already spent the main amount, she wrote off everything that she forgot about some expenses. So, perhaps theft from room safes is systemic in this hotel .. .
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