The hotel is terrible, especially for Russian tourists.

Written: 9 august 2016
Travel time: 15 — 29 july 2016
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 2.0
Food: 3.0
Amenities: 3.0
My friend and I chose this hotel because our friends and travel agent told us that three stars is a decent level for Europe. In addition, the photos posted on the Internet do not at all show miserable rooms, a canteen that can hardly be called a restaurant, one tap with diluted beer, which is proudly called a bar.
We settled in until half past five. There was an attempt to settle in some incredibly distant building. All four couples rebelled on the way there. They tried to convince us that it was for three days and for this we would have some benefits. But why do we have to live in a temporary room for three days out of 14? And in the end, that's exactly what happened. In the room in the "Montreal" building (the telling name - as far away as Canada! ) the air conditioner did not work, although in our contract it was he who was used. The receptionists turn on the fool, they promise to send a master (on the first day), then they promise to relocate us, but do not relocate (second day), and only on the third day they relocate us. Girls at the reception speak English well enough to
not solve the problems of the guests. There is a guy Nicholas there who speaks better English. I more or less communicated with him and helped several Russians solve their housing problems. There is a Russian-speaking Gennady. Another type! Obviously set to cover up the problems of the hotel. The building to which we were moved on the third day was much closer to the center. From the window we no longer saw a pen with goats and chickens and a shabby barn, but we saw a pool and mountains. This is a building with a spa. Our room is 207. As we learned from conversations with Russians, they all had to change rooms, but foreigners immediately got decent rooms not only with working air conditioning, but also with a TV. Now a few words about the room. Yes, the air conditioner worked, and the bathtub was much larger, but the shower place (you can’t call it a cabin! ) Is not blocked by a curtain, so all the water during bathing ended up on the floor, from which it did not drain into the right drain. As a result, our floor has always looked like a puddle. Our acquaintances themselves washed the floor in their room to remove water from the bath. Another joke. When you enter the bathroom and turn on the light, ventilation starts to work. She howls and creaks, probably disturbing all the neighbors at night. It was cleaned every day, but somehow. Here from the maids you will not expect cute handicrafts from towels and sheets that were in Turkey. Bed linen and towels were never changed!

Now about nutrition. Monotonous, often tasteless. How do they manage to ruin potatoes like that? ! Here the meat was cooked deliciously, but there was one thing: either chicken or beef. Same thing with fruits: always oranges, only once watermelons. The juice is diluted, only apple tolerant. The most humiliating thing about this canteen was standing in line under the sun. It is also humiliating to look for a table. We got used to arriving much earlier than lunchtime in order to take a table in the shade. If this is not done, you have to go to the lower tiers, where there is no awning over the tables (on the second tier, one third of the tables are under awnings, on the third tier, some tables are under umbrellas that do not give the desired shade). Alcoholic drinks. Diluted beer from one tap for everyone. Again queue! Already on the third day, we realized that it was impossible to drink this beer, and switched to wine, which was obtained from bags with taps. We sell such wine - it is the cheapest! By the way, alcoholic drinks are served until 22.30! What is the all inclusive system? As a result, we began to buy beer in the supermarket. And the last. We specifically chose a first line hotel. Maybe some buildings of this hotel are located on the first line, but our journey took 15 minutes and ran past a huge field overgrown with reeds and weeds.
Our vacation would have been completely spoiled if it were not for the three excursions that we ordered and two independent trips on the train. The sea, of course, is very clean, but cool - mountain streams and springs affect.
Translated automatically from Russian. View original