Very bad hotel Very bad hotel

Your hotel’s attitude towards tourists is disgusting. On your site it says that there are toiletries, but in reality they are not. Write the number that they clean in a day, but it’s real if you can meet a group of cleaners and it’s not a fact that they will do it the first time. We cleaned the room on the 5th day of stay at the hotel. The staff says yes, but nothing really happens and the reaction results in 0. They asked for soap at the reception, the guy pretended to follow him, when he returned he said no, you need to find a group of cleaners. They found the cleaners, after half a day, they say the soap is over. Your hotel does not respond 5 *. To get something you need to go through a very difficult quest.
I ask you to correspond to the declared 5 *, but for now it is 2 *. I don’t take into account the hotel’s condition that I need repairs and names in the bathrooms. It's obvious. Very bad hotel in terms of relation to tourists. "The fish rots from the head, " and the tourist brings you real money.