Managers have no idea what a tour service is

Written: 12 october 2018
Travel time: 3 — 10 october 2018
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 5.0
Food: 3.0
Amenities: 3.0
Near the hotel we were met by a polite administrator, helped to get a suitcase, the receptionist was nice, they settled us right away. The good ended there. We settled in the main building. The room had both old and new furniture, the bedspreads were very dirty, such that nausea rolled up, night lights with cracked shades were turned on (it would be better not to turn them on so as not to scare right away), mattresses without protective covers. , pillows under the pillowcases are yellow. There was a dirty curtain with mold in the shower, which did not protect much from splashing, because it did not reach the tray, so every time there was a puddle on the floor. There are rooms there and renovated, and with normal furniture. Communicated with many vacationers, satisfied with the hotel was not found. Most were shocked by where they got. The food is primitive, more varied for dinner, basically everything is edible. BUT, every day rice porridge was served, watery. An employee of the hall (most likely from a group of managers, about them later), apparently, in order to increase the amount of porridge, she took a milk jug, added hot water from the machine there and made porridge with it. The puree soup was most likely made from leftover food, passed through a blender. Sometimes it was like soup and edible. There were never desserts for lunch. Of the fruits, only oranges, for several days there were apples. Rotten oranges were put on one of the dinners, somewhere the rot was cut off, somewhere it remained. The vending machines for water and coffee often turned off. Dishes often came across dirty, cutlery with streaks and fingerprints. After washing, they are wiped with dirty rags. Cutlery is served immediately on the table, plus one small napkin, no longer required. One of the vacationers took extra napkins from the waiter's counter, after which the disgruntled worker hid them. We went with our napkins, which we bought in the supermarket. There were few people who wanted to swim in the pool with muddy water, children splashed there several times. As far as I understand, the management team consists of four people. Their attitude towards tourists is absolutely disrespectful, sometimes simply unacceptable. There is a feeling of hatred for vacationers. There was an impression that they do not know what the tourist business, tourist service, sanitary standards are. Treated like pigs. Pulls this hotel hired staff who do an excellent job and Mouzenidis, who recommends this hotel. If anyone wants to feel like a Russian pig, then Mouzenidis has allocated a special Amnissos Residence hotel for this.
Translated automatically from Russian. View original