ХОЛОД И ХАМСТВО COLD AND RUDE

Hello, check in at the hotel was on 19 December. Came with friends, My husband and child, 2 more couples (husband and wife), and a young couple with a child 1 year old. Let's start from the beginning - We arrived in the morning, until that night we did not sleep while we were driving to Moscow, the tour operator TransaeroTour, met a representative at the airport and drove to the hotel, everyone said that the guide would come in the evening. As soon as we crossed the threshold of the hotel, a really boorish wife of the owner of the hotel, Khokhlushka, who imagined herself at least the mistress of the estate, was sitting at the reception. slowly and speaking boorishly, she demanded mountains. tax. Further, when I gave the keys to the room, first for 2, although it was necessary for 3, I went downstairs and explained. , Then she gave the keys to the room, I go in and people are lying there, I’m back, and she boorishly throws the keys to the next room at me, while saying that if you don’t like something, get out of here. When we entered the room it was terribly cold, I'm sure the room is no more than 10 degrees. I tried to call the representative of the tour operator in Rimini, but no one picked up the phone. Because we were tired, we just went to bed in down jackets. At 7 pm a representative came, I asked him to explain why it was cold in the rooms, he explained that it was so accepted here, air conditioning was turned on from 6 pm to 12 pm. And that all questions about the hotel, that you were not warned, to Moscow directly. As for the food, these are burnt croissants and 1 piece of sausage with cheese. You have to go into and out of the toilet very quickly, otherwise you will die, not to mention washing and brushing your teeth. If you want to sit downstairs in the so-called hall in the evening, then you need to ask permission from the same boorish owner who watches TV every evening and doesn’t really want to hear the conversation of strangers. One gets the impression that you came to their house insolently, and interfere with them. Eviction from this miracle of the hotel, too, as the owners decide (this is at 10.00), it is not clear why the tour operator does not indicate this anywhere. Dear tourists, as long as we support such rudeness of people who receive money for our accommodation with you, they will treat us the same way.... and before you go to a hotel that is not suitable for living, think, we lived in it for only 2 days, because. We came for 5 days and the rest of the time we were in Venice.