We will never use this tour operator.
We chose a hotel, the travel agent managed to persuade us to the 2nd coastline, although we wanted the 1st, more places were sold to our hotel than there are actually in the hotel, while the travel agent said nonsense like "the hotel is not rubber", we, by the way, found out that there were no rooms in the hotel - 4 days before departure, and the tour was fully paid for 3 weeks before departure (at least this is honesty), we were offered hotels worse according to our criteria (out of civilization, although for them 5 * in civilization and 5 * far from civilization does not matter, but for us it was the main criterion - to leave the hotel in the evening).