We stayed there a little, but the impressions were good. The hotel is clean, as are the rooms, the staff is friendly. The food is not bad, but leaves a lot to be desired, as they have soy patties, chops, etc.
This summer we bought a tour to Bulgaria through this agency. Upon arrival there, it turned out that the hotel was not paid for and no one was waiting for us there. It turned out (already the next day they found out) that Iltur had gone bankrupt. "Let's go with us" did not help us, not even with advice. In the end, thanks to our consulate, who helped us get home.