CONSCIOUS DISINFORMATION
I strongly recommend against dealing with this agency. My situation: emphasizing how important it is for me to get a multiple-entry visa to the Czech Republic (with my visa history there were great chances for this), I bought the tour. At the same time, the agency manager assured that a personal interview is not required for the cartoon. The next day, after paying for the tour, I called the Czech consulate to find out the conditions for obtaining such a visa - I was told that a personal interview was required for this.