The travel agency has not fulfilled its obligations and does not return the money.
On October 31, 2015, I signed a contract for the sale of a tour product with Bamboo Tour LLC and paid for it in full. They were supposed to fly to Thailand, departure on December 24 - 25. The travel agency undertook the obligation to submit documents to the consulate for a visa for my companion - a citizen of Belarus. The contract was drawn up for us by the director of the travel agency Tatyana Mokeeva.