Responsive and professional staff. We were in touch all the time in the process of booking a trip (I was for the first time). They told all the details, so the trip went without surprises. We organized a full trip cycle: Home - Airport - Journey - Home. We picked up an excellent hotel for a good price (other travel agencies offered similar trips for $ 100 more).
The operator and the hotel guide worked well, check-in and accommodation went smoothly. In general, there are no particular shortcomings. Only the rooms are a bit old. But the benefits are great: Very green.