I do not recommend, the frivolous attitude of managers to their work.
I ordered a tour to Sri Lanka at the More Tours travel agency in Krivoy Rog in the office at 3, Gagarin Ave. It so happened that my fellow traveler was from another city - Kharkov, so we simultaneously turned to a travel agency and each paid our part for the tour. After payment, the managers of the More Tours agency told me that as soon as the booking was confirmed, they would inform me, and also call me when I needed to come to pick up the documents.