A tour operator who is not responsible for anything. You can keep your claims to yourself, pain
We flew on 07/13/2020 on vacation to Kemer for 6 nights. RESIDENCE RIVERO HOTEL 4*, host of Odeon Tours. Terrible customer service from the host! The "hot line" did not work after 18:00 (declared as round-the-clock), when dialing the next morning after 10:00, in a rude form, without introducing himself as an operator, it was stated that no one cares about our claims, no one owes us anything.