indifference and negligence
I chose this office on the principle closer to home, I'm very sorry. The agent Yulia Karpova sold me an unreasonably expensive tour, and the conditions were completely different, and upon arrival in Israel, it turned out that the tours are at 7 am, and on New Year's Eve at 6 am!!!!!!! (with 2 children). Nobody decided my question, but they offered me another extra.