The attitude towards the travel agency itself is good, a bad impression from the representatives in the hotel is very arrogant and unceremonious, it would be better if they were not there at all, only Julia is normal
if we talk about a 5-star hotel, then only the food and the sea corresponded, when it was probably not a bad hotel, but now it is not well-groomed, the staff is impudent, the rooms are cleaned disgustingly.