I constantly contact the travel agency. We travel with my family as far as possible. Managers work quickly. They will always answer all questions. I recommend to friends and acquaintances. I have a discount card, it's nice!
In general, I really liked the trip to Kostroma to visit the Snow Maiden. Of course, as an experienced traveler, there were some disadvantages. I don’t know for someone this is not important, but I’ll write my comment.