I bought a tour to Belarus to visit Santa Claus at the end of December. At the railway station, 20 minutes before the departure of the train, my wallet, money and cards were stolen from me. Obviously, I couldn't go. I immediately called all the phones, because of force majeure, they didn’t really say anything what to do. It was Fri, they say, call the office from Mon, we will decide something (the question was about a partial return of money).