They don't seem to know much about what they sell - or they offer terrible hotels on purpose
We chose this travel agency, as we did a visa with it - no problem. However, having bought tickets to Turkey, they were disappointed. The information about the hotel given to us by the manager turned out to be deeply untrue. The declared 4 stars hardly reach 3, and even then according to optimistic estimates. There was no private beach, although they said that it was.