Комментарий Comment

Dear Ilya Nikolayevich, I apologize to you for not calling you back within the agreed time. There were a number of reasons for this: firstly, our security service and the chief administrator continued to search for your camera case in the database for the next week and I did not have any comforting news for you. Secondly, for the first time we are faced with the situation of the loss of personal belongings of vacationers and, accordingly, our experience in this matter is not so great. Unfortunately, today it has become obvious that the case has not been found. On behalf of the hotel, I offer you compensation for your loss or the possibility of crediting this amount to your account with us if you plan to visit our hotel in the future, even despite the extremely unpleasant situation for all of us. Once again I apologize. I will contact you to clarify your decision on the proposed compensation options. Sincerely, General Director of the eco-hotel "Romanov Les".