ruined vacation

Written: 5 march 2013
Travel time: 20 february — 4 march 2013
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 4.0
Food: 6.0
Amenities: 8.0
We rested at the Thavorn Palm Beach Hotel at the end of February 2013. Naturally, before choosing this hotel, read the reviews and determine for yourself that the minuses in the form of shabby tiles and furniture are not fundamental. Feel free to go with the expectation of a great holiday. In vain. I'll start with the confusion of numbers, the first night we spent the night in the wrong room, the next morning we moved to our own. Since we really liked the country itself, the beach, the sea and the people, we tried desperately to ignore the washed-out gray stained bed linen, the weakly working drain in the shower, the air conditioner that independently changed the mode of cooling the room (which was very disturbing, especially at night). They didn't pay attention to the blue beach towels with white stains, obviously from bleach, and that the rooms were cleaned extremely superficially.
We decided to leave more tips for the maid, I regularly ran to the reception with requests to fix the air conditioner and shower. As a result, the shower was repaired, the master explained on his fingers that the air conditioner could not be repaired and left. We threw up our hands and began to ignore it further.
Three days before departure, we received a note in Russian, which said that the towel from our room had not been washed and could not be used in the future. The amount of the fine was 1000 baht. The next time I visited the reception, I found out that it turned out that the hotel laundry was not able to remove the light pink stain on the hair dye towel. The Russian-speaking representative of the hotel recommended to take the towel to the laundry on the street, and return it clean so as not to pay a fine. In none of the hotels where we previously spent our holidays (Turkey, Egypt, the Dominican Republic), there was no situation when a hotel guest washes a towel on his own. For us personally, it turned out to be humiliating and delusional. I got the impression that the hotel laundry saves on detergents, since the laundry outside the hotel had no problems with washing towels. When the washed towel was returned, the representative of the laundry examined it for a long time in front of us and sniffed at it. On the one hand, it was funny, on the other, even more humiliating.

The water was turned off that same evening. Completely hot and cold. In order to continue not to pay attention to this, we went for a walk. When we returned to the room, there was water.
It became difficult to ignore further when the water was turned off on our last evening at the hotel. In the morning we had to leave, having returned the day before from the beach, there was no water. I went to the reception every hour, they never answered me when they turn on the water, and after a while they began to frankly avoid and pretend that they did not understand my English. Water was provided only in the morning. We left angry and annoyed. For ourselves, we decided in the future to be more attentive to the reviews of previously resting people, so as not to receive negative emotions instead of positive ones. We will not go to this hotel again.
Translated automatically from Russian. View original