The hotel staff steals, WI-FI with grief in half.

Written: 10 october 2016
Travel time: 25 september — 4 october 2016
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 5.0
Food: 5.0
Amenities: 4.0
When the guide says that this is still a four, but an economy one, I would like to answer that an economy four is a three! On the first evening, they settled on the ground floor, number 27. The towel was hardly changed from the previous tenant. Outside the window, in my opinion, a transformer box was buzzing, or whatever else I don’t know, in the morning they began to slam the doors. And then it dawned on me that they gave me a room in the staff wing. I asked to change the number to another one. The replacement was supposed to take place after 12-00 and I went to the beach.
The beach before the storm was quite normal, but after the storm - it's something! When I told about this at the reception, and even the manager, I was assured that everything would be removed tomorrow, but these were just words, although the beach of the neighboring hotel was constantly cleaned. Also 4 *, but apparently not economy? They valued the calmness of their guests and their prestige more than in Houda Yasmine Hammamet.
Upon returning from the beach, they gave me the key to another room and I moved there. Having unpacked my suitcase, I discovered that my camera was missing, which I had put in the dressing bag the day before and left in the nightstand. I didn’t even immediately realize that it had just been stolen from a closed room, I thought that I had just left it in the nightstand. It turned out that things go missing quite often in this hotel. And I can say that this is NOT a maid, but one of the staff who has a universal key and knows about the new guest. When I contacted the reception with this and asked to call a guide for me, for easier communication with non-Russian speaking staff, they did not refuse me, but when I heard from the guide about the loss of the camera, the courtesy disappeared and a second call was refused. It's like a paid call. Although they steal tourists who have already lived there. On the beach, I overheard women talking. One of them also had a camera stolen. A young couple immediately came up and said that they also lost their camera and $150. After that, I wanted to ask a question: “When will you be full of cameras? ” But they also do not disdain tablets and iPhones. Three days before departure, I met a young woman who lost her gold chain. At the same time at the reception they say that all this is the work of tourists. Where is the logic, gentlemen? A tourist can and will take what lies badly, but! On the beach or by the pool, but not in an electronically locked room! Never in 10 days have I seen tourists crawling along the walls from balcony to balcony! The young couple contacted the police. Of course, they accepted the application, that's all. I also had a guide. I translated everything and also all to no avail. The hotel management says that they have no right to search tourists, but they do not need to be searched. You just need to check your staff more carefully when applying for a job and theft will stop and the prestige of the hotel will not suffer. They didn't even apologize to me. But I came to visit them and I, the guest, was robbed, and the owners do nothing to somehow normalize the situation. Electronic cards also constantly had to be charged at the reception. There was always some kind of failure. You won't get into the room.

By the way, the room they gave me was without a shower, without a hair dryer and without a refrigerator. This is on top of the theft. After a small scandal, or rather the intervention of the guide, who was able to translate my claims, they immediately staffed my room and repaired the shower, although water did not flow from the tap. But this is nonsense.
As for food, everything is edible, there were no poisonings, But there are queues !!!! ! It's horrible and humiliating to stand in line with a plate of food. At the same time, if you want to drink something, be it tea, coffee or something containing alcohol, then you also get in line at the bar, which is located outside the dining room. The fact that they pour a little alcohol there is fine, but in front of me the woman asked for tea and she was poured half a cup of water and given a tea bag. She even asked for more water. Probably due to inertia, everyone does not top up, either wine or water. Breakfast is the same. Natural yogurt helped me out. And here are the fried eggs! I won't eat it for a long time. For a change, at least once the eggs were boiled or something...
Many say that they will no longer go to Tunisia, they will wait for Turkey and Egypt, but the point is not in the country. If theft thrives in a hotel, it is not the country that is to blame, but the specific manager of a particular hotel. I was in Tunisia this May, in Sousse and also in 4 *. It was heaven! And no missing. I faced this for the first time in my life. I would like to ask the tour operator a question: “Why enter into an agreement with a hotel, for which there are so many complaints about sending tourists there on vacation, which is spoiled in this way.
Translated automatically from Russian. View original