Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
8.0
Cleanliness:
6.0
Food:
6.0
Amenities:
4.0
I chose the hotel according to the price category, we went on vacation in mid-May, so we chose hotels closer to Alanya.
With a child, we cost 1400 € for 10 nights.
In principle, we are satisfied with the rest, we chose and read reviews for a long time (thanks to everyone for the reviews), we knew where we were going and all the surprises were not really a surprise for us.
But now I want to tell you about the rudeness and poor work of animation.
So, let's begin. On the first evening, I brought the child to the animation, which is indicated in the concept of the hotel and an announcement was posted on the stand: 20.30.
At 20.40 there was no children's entertainment yet, the animator bought it right in the DJ room, we went up to them and asked the question, when will it be? To which the presenter Taylan answered me that the children do not want to dance!!!!??? ? The conversation did not lead to anything, he refused to conduct the animation.
The next day, we went to the reception to Natalia's gesterlation, explained the situation, she promised to help.
In the evening, the animators turned on a couple of songs with a long delay, while the second animator, Hidazhi, or whatever it was, said that he was not a manager and that animation was not his concern.
We contacted reception again.
After this incident, all the animators stopped greeting us and pretended not to see us. Leading Taylan kicked out my child for 3 animations for not raising his hands up when he was in command.
The girl in the kids club frankly does not like children, after that she began to select toys and close the club ahead of time. I didn’t spend any games or entertainment at all during the opening hours of the club, I just sat and looked at the phone.
At the same time, she offered paid services: buy a T-shirt for $ 15 (well, of course, Turkey
There was also a conflict between Hidazhi and a tourist, whom he wanted to sell the lottery to. The tourist refused, the animator shouted and cursed loudly with her in Turkish.
At the same time, he constantly went to smoke on the playground (the very place).
The next day I went to apologize to this woman (we accidentally saw, I don’t know what she decided there about his incorrect behavior.
On the last day it was raining and the children and I again came to the kids club, where girls made bracelets from beads, but as soon as my child wanted to make a bracelet too, the Turkish girl took the bag with beads. Taylan immediately ran in and said that they say you already have a bracelet and it’s no longer allowed and that I generally need it, he leads the animation (at a very low level, 3 stones and that’s all.
Yesterday at the animation, he strongly stretched the hands of the children and ripped, while laughing. Two girls cried.
and gone
Before departure, we came to the reception, Taylan began to take pictures of us, then ran away
That's how a hotel with 4 * allows itself to hire this Hamlo, the Turkish woman turned out to be Khadizh's sister ???
I told all my comments to Natalia, I don’t know, she gave them a move.
On the last day, the animator girl yelled at my child in the club.
I think that such behavior is unworthy, work with the animators, punish them with a ruble, or better, completely dismiss
We will not return to your hotel, we want a better relationship for our money
We are 4 times in Turkey, for the first time such a horror
With a child, we cost 1400 € for 10 nights.
In principle, we are satisfied with the rest, we chose and read reviews for a long time (thanks to everyone for the reviews), we knew where we were going and all the surprises were not really a surprise for us.
But now I want to tell you about the rudeness and poor work of animation.
So, let's begin. On the first evening, I brought the child to the animation, which is indicated in the concept of the hotel and an announcement was posted on the stand: 20.30.
At 20.40 there was no children's entertainment yet, the animator bought it right in the DJ room, we went up to them and asked the question, when will it be? To which the presenter Taylan answered me that the children do not want to dance!!!!??? ? The conversation did not lead to anything, he refused to conduct the animation.
The next day, we went to the reception to Natalia's gesterlation, explained the situation, she promised to help.
In the evening, the animators turned on a couple of songs with a long delay, while the second animator, Hidazhi, or whatever it was, said that he was not a manager and that animation was not his concern.
We contacted reception again.
After this incident, all the animators stopped greeting us and pretended not to see us. Leading Taylan kicked out my child for 3 animations for not raising his hands up when he was in command.
The girl in the kids club frankly does not like children, after that she began to select toys and close the club ahead of time. I didn’t spend any games or entertainment at all during the opening hours of the club, I just sat and looked at the phone.
At the same time, she offered paid services: buy a T-shirt for $ 15 (well, of course, Turkey
There was also a conflict between Hidazhi and a tourist, whom he wanted to sell the lottery to. The tourist refused, the animator shouted and cursed loudly with her in Turkish.
At the same time, he constantly went to smoke on the playground (the very place).
The next day I went to apologize to this woman (we accidentally saw, I don’t know what she decided there about his incorrect behavior.
On the last day it was raining and the children and I again came to the kids club, where girls made bracelets from beads, but as soon as my child wanted to make a bracelet too, the Turkish girl took the bag with beads. Taylan immediately ran in and said that they say you already have a bracelet and it’s no longer allowed and that I generally need it, he leads the animation (at a very low level, 3 stones and that’s all.
Yesterday at the animation, he strongly stretched the hands of the children and ripped, while laughing. Two girls cried.
and gone
Before departure, we came to the reception, Taylan began to take pictures of us, then ran away
That's how a hotel with 4 * allows itself to hire this Hamlo, the Turkish woman turned out to be Khadizh's sister ???
I told all my comments to Natalia, I don’t know, she gave them a move.
On the last day, the animator girl yelled at my child in the club.
I think that such behavior is unworthy, work with the animators, punish them with a ruble, or better, completely dismiss
We will not return to your hotel, we want a better relationship for our money
We are 4 times in Turkey, for the first time such a horror
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terribly
- Gateway and brothel
- If you want to spoil your vacation, come here
- Good hotel for the price with some bugs
- Good small hotel
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