Проходной двор и бордель Gateway and brothel

I stayed at the hotel at the end of June - beginning of July. Unfortunately, this hotel turned out to be a gatehouse and a brothel, so my rating is as low as possible. Now I will explain.

Why a driveway? My sneakers (worth $100, in good condition) were stolen from me from the hotel's storage room, which is located right at the reception. I arrived in the morning, before lunch, of course, no one is ready to check you in - and at the reception they offered to leave things, as they do in all hotels. I have vacationed in Turkey and Egypt more than once, and everything was always in order, when you leave your things at the reception, the employees promise to look after them, you trust them. So it was here. After checking in, I took my suitcase and backpack and did not find my sneakers next to the suitcase where I left them - but at that moment I forgot about them, because I had flip flops on my feet. I settled. When she discovered the loss, she began to try to find sneakers.

There were suggestions that the guests could move them to the storage shelf to put their suitcases (by the time I picked up my suitcase, this little room was crowded due to new suitcases). Unfortunately, I did not find my sneakers in the storage room. At the reception, I tried to find out: maybe there is some place where they put things forgotten by tourists and my sneakers there? However, in response, she received blatant rudeness. A young receptionist (unfortunately, because of the shock, I didn’t even think to ask his name), for some reason he began to react extremely emotionally (although I turned to him as politely as possible): he began to shout that if there were no sneakers in the storage room, then they had been thrown away (! ! ) or they were taken away by tourists - they say, what is still unclear, do not interfere with work! I was sure that there must be a place where forgotten things are stored, so I still tried to find out from him where it was.
The employee began to pretend that he did not understand Russian (or did he really understand poorly? ), And waved it off. I asked him to call my hotel guide - on his phone, since the Internet in the lobby is terribly bad, and the call via viber did not go through at all (to be honest, this is the first time I encounter such a bad Internet, in other fours where I used to rest, you can call via viber was). This young employee completely lost his temper - threw the phone at me, it seemed that he would hit me if he could. I explained the situation to the hotel guide, who in Turkish asked the receptionist to look for sneakers in the very place of forgotten things. To which the employee replied to the guide that he looked everywhere, but found nothing. In general, rudeness and a complete lie.

I realized that he would not help me in any way - and began to look for hotel employees who had been working there for a long time and might know about the existence of such a place.
I turned to the guard, but he did not understand either Russian or English at all. With the help of Google translator, I tried to explain the situation to him. He seemed to understand something, promised to look everywhere and left. I realized that I needed to somehow contact Guest Relations - a friendly woman Natalya, who spoke excellent Russian and could help guests - but it was evening, and she worked only until 16.00. I turned to the photographer, who spoke good Russian, to call Natalia (it was clear that apart from rudeness, nothing could be achieved from the receptionist, it was necessary to look for other options). The photographer began to lament that if he called her, then tomorrow she would make him a scandal - and he did not need it. I tried to explain that the hotel client had a problem and needed to be resolved as soon as possible.

It seemed to me that the loss of things (in fact - theft) does not happen in the hotel every day and this is an emergency situation, to which GR can devote a couple of minutes of his non-working time, but the photographer thought otherwise, it was not possible to persuade him.

I turned to the animation team (who obviously had been working at the hotel for a long time) - the most important one waved me off in the same way as the receptionist: they say that you were going to find - they were taken away by the hotel guests (a cool opinion about the guests from the staff, right? ). As a result, only one representative of the Hijabi animation team undertook to help me, for which many thanks to him! He was the only one who treated the problem as a problem, asked if the sneakers would be expensive, sympathized - and immediately dialed Natalya, but she did not pick up the phone. He sent her a voice message telling her the client had a problem, but she didn't respond either.
I returned to the reception and asked permission to see all the nooks and crannies there myself, in case I find sneakers (after all, the employee did not deign to work hard). I received a new wave of rudeness from an employee - but I checked every corner in the storage room, and at the reception itself (a meter from the employee) I found a box with things forgotten by tourists - clothes, creams. However, the shoes were not there. Why it was necessary to freak out and it was impossible to calmly look in this box is a mystery to me. And why do such unrestrained people work at the reception at all? Well, that says a lot about the level of the hotel.

And now I will tell you why this is not a hotel - but a brothel.
In general, with nothing I went to the room. I must say that I was alone, so I was alone in the room. Around 11 pm there was a knock on the door. I was glad that maybe someone found my sneakers! I open it - a guard is standing on the threshold, but without sneakers.

He began to write in Google translator that, they say, he looked everywhere and did everything he could. I said thank you and wrote that I would try to find out from Natalia tomorrow. Suddenly, he abruptly walked into the room, pushing me out of the aisle (I didn’t let him in) - and showed, they say, it’s hot in the corridor, and I have an air conditioner in my room. In a businesslike way, he sat down on a chair near the mirror. I read his name on the badge - Burak (easy to remember) - and got closer to the doors. He again began to write something in Google translator about the fact that sneakers might be found, I thought that maybe he would offer some other search option. However, he asked if I was resting alone, and then suddenly wrote: can I kiss you? How are you? ? The security guard of the Burak hotel - under the guise of help!! ! (Otherwise, of course, I would not have communicated with him for so long) - literally burst into the room in the middle of the night (no one invited him to come in !! ) - and began to harass.
It’s also good that he didn’t attack me - I was very scared, flew out of the room and began to kick him out. He got away.

The next day, I explained the problem to Natalia - she shrugged her shoulders: they say, these are your problems. I asked why there was no video camera in the storage room (as in other normal hotels, I once rested in a hotel where there was a camera even on the beach, and you could safely leave things). To which she replied that this was not a left-luggage office - but just a room, that the hotel was making concessions to you, giving you the opportunity to leave things there. And if something goes missing from there, the hotel has nothing to do with it.

And I thought that if they had said so right away, then I would have left my things in the lobby - and they would obviously remain intact, people would simply be afraid to steal in front of everyone (well, or would stay next to things).
And I’m inclined to believe that it wasn’t hotel guests who took the sneakers (on the beach, for example, nothing was lost, even though I took both an iPhone and a power bank with me, swam far and no one guarded my things). I’m almost sure that the sneakers were taken by the hotel employees (the guests may have rearranged them - and then, when they were left alone, the employees saw that they hadn’t been taken away and decided to take advantage of the situation. I don’t want to blame anyone, but my friend, who lives in Antalya, stole the sneakers she left in the hallway, so apparently someone here needs used sneakers.

Yes, there were nice friendly employees in the hotel, it was clear that the waiters, the woman cleaning the rooms, etc. tried hard - but I appreciate the work of the hotel as a whole, its level - and this just manifests itself when some kind of problem arises situation.

It immediately becomes clear whether they are ready to help you solve it - or whether this hotel (represented by key employees: reception, GR, security) spat on its guests. I had the right to receive this help, because, sorry, I left my sneakers not on the street under the fence - and not even on the beach, I left them at the RECEPTION in the STORAGE ROOM (it's good that I took the most valuable things and money with me to the beach ! ). In my case, instead of help or at least sympathy, I received rudeness, humiliation, lack of any security and a threat of rape from an employee who should PROTECT hotel guests.

Fact: I arrived at the hotel in good expensive sneakers - I left without them, and they poured mud over me for a lot of money.
So I strongly recommend choosing another hotel for your vacation - because if you suddenly have a problem situation (and no one is safe from this), then instead of relaxing in this hotel, you will get torn nerves and lose expensive things. Personally, after a holiday at the wonderful Aska Bayview Resort, I decided to give up vacationing in Turkey in general for the time being (there are too many questions for the hotel staff and those Turks who work in tourism). For a good rest, there are many other countries where tourists are welcome and they are really respected.