The hotel is not ready to receive guests

Written: 6 june 2019
Travel time: 30 may — 5 june 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 4.0
Cleanliness: 3.0
Food: 7.0
Amenities: 3.0
Rested with my husband and two small children 2 years and 5 months. We expected to see a new modern hotel, but it did not live up to our expectations.
The rooms are not ready, the hot water is intermittent, in some rooms there was none at all. The cistern in the toilet sometimes works, sometimes there is no water. Cleaning was done for the first time after three days of stay, bed linen was not changed even once during the week of our vacation. Cleaning is terrible, they poked around with a rag and that's it. Water was never put in the mini bar. One of the three lifts broke down, and since we were with a stroller, getting into the lift was another problem. In the restaurant, water dripped from the ceiling and in one place the ceiling fell off.
We had enough food. Chicken, liver, fish, beef were almost every day. From fruits, pears, apples, oranges are very tasty, peaches, apricots, plums, grapefruits. Sweets are good too.

The beach is sandy and pebbly, the entry into the sea is terrible, some kind of solid clumsy stone. When the waves, you can break your legs. But there is a pontoon, it is normal for adults, but it is difficult to go down with children. There were enough sun loungers on the beach, there were not enough of them around the pool.
The swimming pool, which is not yet working on the roof, the gym too. At night they make repairs in the rooms from the 3rd to the 1st floor.
Vacationers are mostly families with children and people aged 45-60 years. There are few young people.
Animation is, but very weak. The mini club is not ready, of course they tried to entertain the children somehow, such as puzzles, plasticine, twister, but our kids are still small, so we didn’t go there.
In general, while the hotel is weak, it is better to go to proven places. When we went there were no reviews at all, we decided to take a chance, but lost.
Translated automatically from Russian. View original