Everything is not so great

Written: 18 july 2019
Travel time: 12 july 2019
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 2.0
Food: 6.0
Amenities: 5.0
Now my relatives are resting in this hotel. For a week they never cleaned (respectively, they did not change either linen or towels). Mom says many tourists are outraged. At the reception they simply write down a complaint and everything, they say, there are not enough workers and therefore it is unlikely that anything will change. Squeezed uncomfortable mattresses, the answer of the reception: "we all have such. " After reading the reviews, we were sure that everything was fine, the hotel was renovated, daily cleaning, friendly staff, etc. In fact, much worse.
Food is ok, wine is ok.
Translated automatically from Russian. View original