For the first time I decided to write a review about the hotel, although I started to relax in Turkey every year since 2007. We visited all regions of Antalya (Kamer, Belek, Side, Alanya) and only in high-level 5-star hotels, we have never been in 4-star hotels. Therefore, the Stella Beach Resort hotel this year has become the worst of the hotels for us, it doesn’t deserve 5 stars (. The only pluses
1. first line
2 pebble beach, the sea is immediately deep and clean
3 wifi worked well throughout the hotel
And all (
Did not like :
1. We arrived at the hotel around 8 am, check-in usually at 2 pm should already be in 5 stars. There was extortion of money until 14.30. They gave me a room in a family room, which had a door, simply locked with a key, which led to the next room. It's just awful! To all our requests for another room, the usual standard, the answer was, it's just tin: "call your travel agent and change the hotel if the room does not suit you"
2 Housekeeping, it's not about anything at all. Toilet paper, I went looking for it myself.
3. Everything is very sad on the beach. The sunbeds are old, broken, dirty, these
terrible mattresses. Dirt, cigarette butts everywhere, nobody cleans at all.
4 The food is average, it seems to be not bad, but everything is modest and not of very high quality. My husband and I took turns getting poisoned (.
Another big minus is that vacationers enter the restaurant (it’s hard to call it that) in wet swimsuits, this is generally a “shot” for me. Upholstered chairs come across wet. Of course, the fault of such vacationers with a low level of education and etiquette. But the Hotel is obliged to somehow prevent such behavior, at least post the rules for visiting the restaurant and somehow make comments.
The contingent of vacationers are Slavs, Czechs, Poles, Germans and many Turks, few Russians and Ukrainians . . In general, everything is not very good. I don’t know how in 4 races, I have never been, but it’s definitely not 5 ka.
The number of people in a very small area is a huge problem for this hotel. Feelings of being in the Soviet Union. Constant huge queues to the dining room, bar, ice cream. Most rooms overlook the balconies of the neighboring hotel, which adds to the inconvenience. Struggling for a place under the sun every day, there is not enough space, even to bring a bed by the pool or by the sea. Bare plastic beds without mattresses.
Small beach. Pebbles - it is better to take special shoes so as not to damage your feet. Due to the number of people constantly exhausted staff, not friendly. Annoying animators, suitable when guests eat and offer services. Twice in 6 nights the bed was changed and once the sheet was with big holes.
In general, the food is not bad, but there was a great lack of ripe fruit. Green and sour plums and noctarines, hard melons.
Only watermelons are delicious.
There was not enough space to hide from people and cheap Russian music.
Conclusions - these five stars are designed for cheap tourists.
So if you like queues, do not like smiling people, you are a fan of the group "hands up" - you in this hotel : ) And next time we will choose something else and will not advise friends!
A representative of the travel agency warned us about this before the holiday, but we chose this hotel after watching a video on it. Animation pulls on 3. Day darts. aqua aerobics, water polo, yoga-5 points. Dinner is boring. Performances animators are not interesting. The territory of the hotel is small, but there are well-groomed flowers, bushes. Every day the gardener did something somewhere. In general, the holiday was a success. If you want to find flaws and spoil the rest, so you can find. Not everything is perfect. Consider everything I wrote about. If you want a large area, a beautiful luxury hotel is not in Stellu beach, you in other hotels, but the price there will be much higher! ! ! ! !
I won’t describe much, but all the negative reviews have a place to be, there is not one invented !! ! But who leaves "EXCELLENT" to them a lot of questions???? ? Probably, it is the norm to eat food that is not of high quality. expired products. Fritters, pasta and more are served yesterday, that is, they didn’t eat today, eat tomorrow. Only in the evening you can see how to cook a turkey. I am silent about breakfast, everything is written in the reviews ????
This hotel is good for those who just spend the whole day "senyachat" and live on phosphorus!!!!
In general, there is nothing to do with children there !! ! Rotovirus is an intestinal infection that has not bypassed almost anyone, neither adults nor children !! ! And yet, this is the kitchen!
Why don't people write about the beach?? ? Even in Sochi it is more comfortable. Walking on sharp pebbles was not comfortable for us. Entry into the sea is very inconvenient.
About animators, this is generally a separate issue, in one phrase: "They are not entertaining tourists, but vacationing them. " They join those tourists who are weak for alcohol and drink in the place they eat, they make fun of them)))) it’s not pleasant to look at this picture. It’s a pity for our compatriots who fall for this, at the expense of their rest they will drink and eat, the guys are insulting you openly mocking you, and you are laughing at yourself)))) I’m not a hypocrite and there is something to compare with! Not in one hotel this, have not seen????
Conclusion: There is no control by hotel managers. It's a pity, but it could not be bad.
Tip: Dear hotel management!! ! You pay them a salary! For what???
- For not cleaned rooms (they don't wash the floors in the rooms at all);
- For the work of the entertainment program for tourists (the work of the animators was prescribed above);
- for the work of the chefs (the food is tasteless, and Turkish sweets have always been one of the best, but here you don’t splash with skill, leaves much to be desired);
- To the gardener (Such beautiful roses !!! ! But can you put them in order? On the fourth day, they just decided to ennoble them).
The whole holiday was just talking on the beach who was vomiting, what a terrible service???
But you were good! There were tourists who were the third time in your hotel, even they were not satisfied and surprised by such poor quality service!!! ! So there is something to compare, so something went wrong, right?
Please pay attention!!! ! Change the staff to those who will work in good faith or managers who will control the work of the service personnel.
YOU pay them money, it's your profit!!!!!
WISH YOU GOOD LUCK!!!!! "
Now in order.
We had a morning flight, arrived early in the morning in Antalya. The road to the hotel took about 1.5 hours. At 08:30 we were at the hotel. At the reception, there was a guy who did not understand Russian very well), he showed us immediately to the restaurant and we went to have breakfast. When we returned, we were met by a Kazakh girl, she registered us.
The room was on the 2nd floor overlooking the pool. Stucco is crumbling in the rooms, fingerprints are visible on the baseboards, as if they were smeared *(((
For cleaning the room I put a deuce, no more. They are cleaned only upon request, the maids do not seem to notice all these signs on the doors, and it is not possible to reach them and explain something to them, they only speak Turkish. Since sand is brought into the room from the beach, small pebbles in shales and swimsuits, it is impossible to walk on the floor! The floors are "washed" with a dry mop. The maids do not check the availability of shampoo, shower gel and soap. The only plus is that every day they brought us 2 bottles of clean drinking water to the room.
I can’t say anything bad about the food, the only negative is the huge queues in the dining room, and not only for fruit, as they wrote earlier.
Now a few words about animation. . . The girl does step aerobics, water gymnastics, yoga. There is absolutely nothing to do in the evening, no work with vacationers, no discos, we were content with music coming from neighboring hotels.
The sea and only it left a wonderful impression! The hotel is an old 4 for me!
Last year we met with a local travel agent. Through it we went on excursions. This year we also used his services, works on the Internet and came to our hotel himself. His prices are much cheaper than the guide. I recommend buying through it will not let you down. We were in Cappadocia, on quads, jeep safari and on the evening yacht Big Kral. Everything was great.