Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
6.0
Cleanliness:
10.0
Food:
9.0
Amenities:
7.0
Hello everyone! We rested from June 13-23. To begin with, if you are a married couple and are going to Rusalka as a family, then you have made a good choice. The hotel is for children, 90% of tourists are couples with children. There were also elderly couples, I think it will be boring for young people. When we drove in, the contingent consisted mainly of foreigners, Germans, Dutch, Turks, British, Bulgarians, closer to departure there were more Russians, Ukrainians. In the general mass of the people, the Russian language was increasingly heard. The room was taken immediately, no problem. Check-in starts at 14:00, the room is vacated from 12:00. If you want to extend your stay, it will cost $50 and you will have to vacate the room at 16:00, I think it's not worth it. We lived in a standard, everything is decent, the plumbing is new, working, our air conditioner was broken and, moreover, seriously, they said at the reception a person immediately came and looked, took something to the service center, by 19 o’clock everything was working for us. Air conditioners are central in standards, not individual. We are faced with the fact that if at night someone smokes right in their room and does not go out to the balcony, all the smoke goes to neighboring rooms, and waking up in the middle of the night due to smoke is not pleasant . I posted pictures of the room, look.
I would put 5 for food and service, but there are some cons. In principle, the service at the hotel is very good, in the restaurant everything is cleaned immediately, if something ends, they bring it again. The advantages of the restaurant are: everything is always fresh, tasty, there is no sour in salads, spicy in dishes, except for tomato soup, I think, it is spicy, so we always took white soups. Fruits are sweet, for 10 days every day the standard of fruits is oranges, sweet watermelons, melons, delicious grapefruits, apples, apricots of the "wild" type gave strawberries twice, plums once, cherries once, peaches twice.
Salads - basically any greens, mint, arugula, parsley, dill, cucumbers, tomatoes, lettuce, pickles, typical salads that are not eaten at lunch end up in the form of salads for dinner. Also on the salad table are ketchup, mayonnaise, three types of oily salad dressings. The bread is always fresh. Two types of Turkish soups, white is quite normal. Honestly, how many times I have been in Turkey, I could not eat their soups anywhere, a breed for soup. Nothing here. The second is a standard every day, because of this, I rated the restaurant at 4 and not 5. Every day, potatoes in a different form (fries, mashed potatoes, boiled) rice (with different fillers) pasta (pasta, spaghetti, noodles), something vegetable. From meat for lunch, this is chicken or turkey in various forms, stewed most often), soy cutlets or sausages with vegetables or in a pancake, by the way, in a pancake in tomato sauce it was delicious. Beef is not always but often, also in different recipes, stewed in a cauldron is delicious. For a dinner of meat, they often gave mackerel on a grill or in batter. I really liked the beef cutlets fried on a grill.
The sweet table changed little, but there was just enough. Biscuit cakes, mousses, biscuits soaked in honey syrup, once they gave a delicious mulberry pie or mulberry in another way, and an eclair cake in chocolate. Breakfast is every day boiled eggs, scrambled eggs or scrambled eggs, every two days pancakes, muesli with milk, standard fruits, butter, Turkish soy sausages, cheese, yogurt of the same kind and not always, cottage cheese is quite normal, also not always, jam for every taste , liquid halva and chocolate mass. Buns. Drinks: coffee, black brewed tea, bags, cola, sprite, fanta, yuppie type juices, freshly squeezed orange costs 1 euro. Drinks in each hotel are the same, if you are not the first time in Turkey, then there is nothing new in the Mermaid from drinks.
The beach is sad, spoils the good impression about the hotel. The service is a cool tractor with a trailer, children love it, walking with a small child, when you walk very slowly for about 10 minutes. We were even glad that the hotel is 700 meters from the sea, there is an extra reason to take a walk. Near the beach there is a river on which a tractor worked during our vacation and all the mud from the river and the turbidity went into the sea, one day no one swam because of the turbidity, the bar on the beach is being expanded, construction is underway. But this did not bother us. In general, the beach in this region is bad everywhere, we walked in different directions, there are only hotels around 5 stars and 5HV, the beach is the same everywhere. Sand with earth because of this, it seems gray and pebbles of different sizes. The entrance to the sea is not very pleasant. If you don’t cycle on the shortcomings of the beach, then everything will be fine)). The territory of the hotel is gorgeous, I won’t repeat it, you probably read about it in other reviews. Everything is very neat. The service is good, two managers follow it very much. The staff is not noticeable, does not interfere with the rest, but everyone is always busy with something, cleaning of various kinds. Only housekeeping fails, so I put 4 and not 5. For 10 days, cleaning should be done every day, towels and bedding changed 3 times, in real life cleaning every other day, towels were changed once on the 6th day of our vacation, and then when I put everything dirty on the washbasin stained up, the dirty towels were taken away half and the clean ones were given two days in advance, as a result we had instead of 6 towels for 3 people. up to 20 pieces. the bed was changed on the 8th day of our stay at the hotel.
I would like to emphasize that the hotel management tries to compensate for its shortcomings with gifts and other pleasant things. Upon arrival in the refrigerator of the room are free of charge two small mineral waters, and of good quality, yuppie-type juice, not very good, and one and a half liters of mineral water. Even in the room in the bath, there is a pack of colored threads, a couple of packs of ear sticks, in addition to hand soap and shower gel. Take your shampoo with you, it's not there. Also at the reception give a gift, a bag of herbs, it seems thyme. Once in a restaurant, women were given roses and pens each.
The lobby bar on the beach is french fries, everyone makes a hamburger, a minimum of vegetables, fruits, a sweet table. Once they made shawarma. It works from 9 am to 6 pm. Lunch on the beach from 12 pm to 2 pm. We liked the bar on the beach. The bar in the hotel menu is the same as on the beach. Plus, the hotel gives boiled corn or watermelon at 3 o'clock, at 15-30 only ice cream for children, for free. Portions are normal. They bake cakes from 15-17, delicious. Tea time at 16 o'clock, all sorts of cookies, biscuits, about 6 items. In general, there is a lot of quality food in the hotel, everyone is constantly chewing something. Slides work three times at 10-30.14-30 and 16 hours for 30 minutes, everyone had enough to roll on. Swimming pools, one large central one, a pool with slides, near the family building, in the bathhouse, two small children's, everywhere except for children different depths. They are chlorinated at an acceptable rate, we didn’t have a rash and didn’t hear that anyone had it.
Animation is normal, the guys are trying, international flavor adds its own flavor. There is often no one in the children's room, they play volleyball near the beach. Various shows are held in the evenings.
Those who want to go shopping need to sign up for a free bus that runs on Tuesdays, there are always a lot of people on it. It’s better to buy not in the markets but in city stores, not those that the guide offers, but you yourself went for a walk around Alanya and go to all state stores, you don’t need to bargain there and prices are 5 times cheaper than market prices. There is a market on Wednesdays near the hotel but expensive.
Tips: We lived on the fifth floor in the attic, we didn’t have mosquitoes, but those who lived in the family complained about mosquitoes, take mosquito repellents, gels and fumitoxes for the room with you.
The sun is very active, it was scary to look at the burnt children, for some reason the parents did not really care about their children, especially children aged 7 to 12 burned. There were many parents with babies, children under 3 years old, their mothers followed them very much and none of the kids burned. Make the kids wear t-shirts and swim in them during rush hour.
Tickets for excursions are cheaper to buy on the beach near Spartak. How much safer I don't know. We were at the Dolphinarium, it's a 30 minute walk with a toddler. We reached our beach, passed through the tunnel and immediately to the right of the tunnel there is a path for climbing to the top, climbed along the embankment, past the Long Beach hotels, and Ayslan bin, immediately after the last dolphinarium, is very easy to find. Tickets 25 $ adult 19 children, up to three years inclusive free of charge. Opening hours every day except Tuesday at 10:30 am and at 3:00 pm on Tuesday only at 10:30 am. Please arrive at least 40 minutes before the start of the show. There are a lot of people. The show is 45 minutes long. We also vacated the room at 12 o'clock, while they took us at 20 o'clock, because. we spent half a day at the hotel, you can put a small child to sleep or in a paid restaurant under a canopy in the house, for some reason there are never tourists, it’s cool to relax in these houses, breeze, silence. You can also use the rest room for guides, our hotel guide recommended it to us. She is opposite the reception.
We went through the operator Tez tour, we liked the work of this operator, a very good hotel guide Nurai is a Bulgarian, my husband and I liked him. Friendly, does not strain, does not shove excursions from the Tez-tour to you, only if you yourself want, helps to solve problems if they arise. He behaves honestly and openly, he really wants to give a tip, and somehow thank him. If you also have such a desire, do not give wine, he is not a drinker))). By the way, you can buy a reservation for a ticket to the dolphinarium from him for the same money.
What else to tell, the road from the airport takes 2.5 hours. The buses are comfortable, the guys are good. If you are interested write. To the maximum, I post photos, the hotel and the room.
I would put 5 for food and service, but there are some cons. In principle, the service at the hotel is very good, in the restaurant everything is cleaned immediately, if something ends, they bring it again. The advantages of the restaurant are: everything is always fresh, tasty, there is no sour in salads, spicy in dishes, except for tomato soup, I think, it is spicy, so we always took white soups. Fruits are sweet, for 10 days every day the standard of fruits is oranges, sweet watermelons, melons, delicious grapefruits, apples, apricots of the "wild" type gave strawberries twice, plums once, cherries once, peaches twice.
Salads - basically any greens, mint, arugula, parsley, dill, cucumbers, tomatoes, lettuce, pickles, typical salads that are not eaten at lunch end up in the form of salads for dinner. Also on the salad table are ketchup, mayonnaise, three types of oily salad dressings. The bread is always fresh. Two types of Turkish soups, white is quite normal. Honestly, how many times I have been in Turkey, I could not eat their soups anywhere, a breed for soup. Nothing here. The second is a standard every day, because of this, I rated the restaurant at 4 and not 5. Every day, potatoes in a different form (fries, mashed potatoes, boiled) rice (with different fillers) pasta (pasta, spaghetti, noodles), something vegetable. From meat for lunch, this is chicken or turkey in various forms, stewed most often), soy cutlets or sausages with vegetables or in a pancake, by the way, in a pancake in tomato sauce it was delicious. Beef is not always but often, also in different recipes, stewed in a cauldron is delicious. For a dinner of meat, they often gave mackerel on a grill or in batter. I really liked the beef cutlets fried on a grill.
The sweet table changed little, but there was just enough. Biscuit cakes, mousses, biscuits soaked in honey syrup, once they gave a delicious mulberry pie or mulberry in another way, and an eclair cake in chocolate. Breakfast is every day boiled eggs, scrambled eggs or scrambled eggs, every two days pancakes, muesli with milk, standard fruits, butter, Turkish soy sausages, cheese, yogurt of the same kind and not always, cottage cheese is quite normal, also not always, jam for every taste , liquid halva and chocolate mass. Buns. Drinks: coffee, black brewed tea, bags, cola, sprite, fanta, yuppie type juices, freshly squeezed orange costs 1 euro. Drinks in each hotel are the same, if you are not the first time in Turkey, then there is nothing new in the Mermaid from drinks.
The beach is sad, spoils the good impression about the hotel. The service is a cool tractor with a trailer, children love it, walking with a small child, when you walk very slowly for about 10 minutes. We were even glad that the hotel is 700 meters from the sea, there is an extra reason to take a walk. Near the beach there is a river on which a tractor worked during our vacation and all the mud from the river and the turbidity went into the sea, one day no one swam because of the turbidity, the bar on the beach is being expanded, construction is underway. But this did not bother us. In general, the beach in this region is bad everywhere, we walked in different directions, there are only hotels around 5 stars and 5HV, the beach is the same everywhere. Sand with earth because of this, it seems gray and pebbles of different sizes. The entrance to the sea is not very pleasant. If you don’t cycle on the shortcomings of the beach, then everything will be fine)). The territory of the hotel is gorgeous, I won’t repeat it, you probably read about it in other reviews. Everything is very neat. The service is good, two managers follow it very much. The staff is not noticeable, does not interfere with the rest, but everyone is always busy with something, cleaning of various kinds. Only housekeeping fails, so I put 4 and not 5. For 10 days, cleaning should be done every day, towels and bedding changed 3 times, in real life cleaning every other day, towels were changed once on the 6th day of our vacation, and then when I put everything dirty on the washbasin stained up, the dirty towels were taken away half and the clean ones were given two days in advance, as a result we had instead of 6 towels for 3 people. up to 20 pieces. the bed was changed on the 8th day of our stay at the hotel.
I would like to emphasize that the hotel management tries to compensate for its shortcomings with gifts and other pleasant things. Upon arrival in the refrigerator of the room are free of charge two small mineral waters, and of good quality, yuppie-type juice, not very good, and one and a half liters of mineral water. Even in the room in the bath, there is a pack of colored threads, a couple of packs of ear sticks, in addition to hand soap and shower gel. Take your shampoo with you, it's not there. Also at the reception give a gift, a bag of herbs, it seems thyme. Once in a restaurant, women were given roses and pens each.
The lobby bar on the beach is french fries, everyone makes a hamburger, a minimum of vegetables, fruits, a sweet table. Once they made shawarma. It works from 9 am to 6 pm. Lunch on the beach from 12 pm to 2 pm. We liked the bar on the beach. The bar in the hotel menu is the same as on the beach. Plus, the hotel gives boiled corn or watermelon at 3 o'clock, at 15-30 only ice cream for children, for free. Portions are normal. They bake cakes from 15-17, delicious. Tea time at 16 o'clock, all sorts of cookies, biscuits, about 6 items. In general, there is a lot of quality food in the hotel, everyone is constantly chewing something. Slides work three times at 10-30.14-30 and 16 hours for 30 minutes, everyone had enough to roll on. Swimming pools, one large central one, a pool with slides, near the family building, in the bathhouse, two small children's, everywhere except for children different depths. They are chlorinated at an acceptable rate, we didn’t have a rash and didn’t hear that anyone had it.
Animation is normal, the guys are trying, international flavor adds its own flavor. There is often no one in the children's room, they play volleyball near the beach. Various shows are held in the evenings.
Those who want to go shopping need to sign up for a free bus that runs on Tuesdays, there are always a lot of people on it. It’s better to buy not in the markets but in city stores, not those that the guide offers, but you yourself went for a walk around Alanya and go to all state stores, you don’t need to bargain there and prices are 5 times cheaper than market prices. There is a market on Wednesdays near the hotel but expensive.
Tips: We lived on the fifth floor in the attic, we didn’t have mosquitoes, but those who lived in the family complained about mosquitoes, take mosquito repellents, gels and fumitoxes for the room with you.
The sun is very active, it was scary to look at the burnt children, for some reason the parents did not really care about their children, especially children aged 7 to 12 burned. There were many parents with babies, children under 3 years old, their mothers followed them very much and none of the kids burned. Make the kids wear t-shirts and swim in them during rush hour.
Tickets for excursions are cheaper to buy on the beach near Spartak. How much safer I don't know. We were at the Dolphinarium, it's a 30 minute walk with a toddler. We reached our beach, passed through the tunnel and immediately to the right of the tunnel there is a path for climbing to the top, climbed along the embankment, past the Long Beach hotels, and Ayslan bin, immediately after the last dolphinarium, is very easy to find. Tickets 25 $ adult 19 children, up to three years inclusive free of charge. Opening hours every day except Tuesday at 10:30 am and at 3:00 pm on Tuesday only at 10:30 am. Please arrive at least 40 minutes before the start of the show. There are a lot of people. The show is 45 minutes long. We also vacated the room at 12 o'clock, while they took us at 20 o'clock, because. we spent half a day at the hotel, you can put a small child to sleep or in a paid restaurant under a canopy in the house, for some reason there are never tourists, it’s cool to relax in these houses, breeze, silence. You can also use the rest room for guides, our hotel guide recommended it to us. She is opposite the reception.
We went through the operator Tez tour, we liked the work of this operator, a very good hotel guide Nurai is a Bulgarian, my husband and I liked him. Friendly, does not strain, does not shove excursions from the Tez-tour to you, only if you yourself want, helps to solve problems if they arise. He behaves honestly and openly, he really wants to give a tip, and somehow thank him. If you also have such a desire, do not give wine, he is not a drinker))). By the way, you can buy a reservation for a ticket to the dolphinarium from him for the same money.
What else to tell, the road from the airport takes 2.5 hours. The buses are comfortable, the guys are good. If you are interested write. To the maximum, I post photos, the hotel and the room.
Translated automatically from Russian. View original
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