does not match advertised specifications

Written: 6 august 2018
Travel time: 25 — 28 july 2018
This is our first family vacation! planned a vacation in Russia, but decided to go to Turkey for the same money, foreign travel was made in 1.5 months. the tour agency offered several hotels, I honestly chose with my EYES (from the pictures, NOW I KNOW THAT YOU SHOULD SEE THE REVIEWS !!! ) they said about the orientation hill. that is a very good four
we arrived on 07/25/18 at almost 12.00 (the time is already local) consisting of me, my husband, children 15.6 years old and 1 year old, we were told that they would be settled at 13.00, as a result, they were settled at 16.30, despite the fact that the room was cleaned with us, we were waiting in the corridor .
the food is disgusting, the children's menu was announced - ABSENT (if they hadn't taken it with me, I wouldn't know what the baby would have been fed), the food was sour, that they didn't eat it at lunch, it was put up for dinner, the children's tables weren't washed. lobby bar - lack of drinks, clean glasses, on the beach the lobby bar is just tin 1 drink in hand and 1 time. the beach itself is dirty, rubbish everywhere, sunbeds are torn

wifi only at the reception. there was no children's animation, children's rooms generally resembled a camera, everything was black and gloomy.
the exit from the building was constantly blocked by cars and the stroller had to be carried by hand, + large bags of garbage.
in the room, cleaning is superficial, in the bathroom there is 1 lamp out of 5, in the bedroom there are only 2 sconces out of 3. There was no chandelier at all. shampoos and gels had to be bought by ourselves at the hotel, it was all over, towels, by the way, were also over.
at the reception all requests were ignored!
MANY THANKS TO OUR GUIDE AND COMPANY ANEX TOUR, THEY WERE MORE ATTENTIVE TO US THAN HOTEL MANAGEMENT. THE GUIDE SUGGESTED US TO MOVE TO ANOTHER HOTEL
Translated automatically from Russian. View original