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We purchased a tour of the Fortuna 5 * system from Biblio Globus.
It implies the Country of accommodation, the category of the hotel, the level of service indicated in the tour. In our case, this is Turkey Alanya, a 5 * hotel, all-inclusive food system.
Upon arrival in Turkey, they recognized the hotel for check-in, this is the Club Sunny World Hotel, the address is Kestel Mah hastepe cad no 14 / Alanya.
It absolutely does not correspond to the declared category and level of service.
Tourists massively began to turn to travel agents and tour operators from whom tours were purchased, with a request to relocate them to other hotels, since it was impossible to stay in this hotel.
The rooms do not have bed linen, towels, toiletries, some tourists, including my family and I, slept for several days without linen, on dirty sofas and beds.

The food is of very poor quality, there was no meat or chicken at all, tourists who did not have time for the opening of the restaurant simply did not have the opportunity to eat, as the food was running out. Some dishes were not suitable for consumption because they were rotten or sour. I had to buy food in local markets. The dishes in the dining room are all dirty and greasy, unsanitary, complete, there were also not enough plates for all those living in the hotel, they had to stand in line for dishes, only paper or plastic glasses were used for drinking, there are no mugs and glass glasses in the restaurant.
The staff does not comply with any hygiene standards. No gloves, dirty clothes. In the restaurant kitchen, dirt, food leftovers are adjacent to dishes, bread, etc.
The rooms are dirty, cleaning is carried out only in the form of making beds, and even then not in all rooms. Bed linen is not changed, towels as well, they were issued after lengthy negotiations at the reception desk and they were dirty with stains.
Checking into the rooms is also a deception of the tour operator, in this hotel Standard rooms are provided only for two people, and we were settled in threes, the third bed was a folding sofa, which, according to the staff themselves, is not an extra bed according to the hotel concept, but they They cannot provide them, because they simply are not in the hotel, they offer old broken folding beds instead.
There is dirt on the floors in the rooms, it feels like they have not been washed for several months.
Electricity is supplied intermittently.
Sometimes the hotel without electricity could be more than 3 hours.
The local uninterruptible generator for supplying electricity, in case of its outage, was out of order.
The water in the rooms is intermittent, sometimes hot, sometimes cold, several times, especially the children, while taking a shower, were badly burned, since it is not clear at what point what kind of water will flow.
The private beach is 1300m from the hotel, although the tours indicated that the hotels would be on 1 or 2 coastlines, there is a bus, the driver of which, when transporting people, violates the rules of transportation, the doors of the bus are always open during the movement, since it takes minutes to get to the sea 15 in mountainous areas, but the windows do not open on the bus and the air conditioner does not work, the bus is always crowded, people are like in a barrel in 40 degree heat.

The beach is not properly equipped, the sunbeds are broken, some of them lie down dangerously so as not to injure themselves, the sharp corners of the broken parts of the sunbed stick out.
Water in the bar for drinking is served from a 20 liter bottle of unknown origin, not sealed neck.
The shower and dressing room are plank flooring with a water hose sticking out of the wall.
The list can be very long.
Upon arrival, tourists turned not only to their tour operators, who refused to resettle almost everyone in other hotels without additional payments, but also to the Russian consulate in Turkey. The answer is: contact your tour operators. . .
They also wrote an official request to the official mail of the Federal Tourism Agency and in the form of feedback, to receive a document confirming the category of this hotel. Unfortunately, there was no answer.
Tourists took up this issue on their own in Turkey, submitted an official request to the Turkish Ministry of Tourism for a certificate / license confirming that the hotel has a 5 * category.
The answer says something like this: this hotel does not have a license from the Turkish Ministry of Tourism at all.
Tour operators have deceived us tourists.
By the way, tours to neighboring 5 * hotels, where, according to reviews, a really good five, cost 8-10 thousand cheaper, but personally in my case there were no air tickets for these tours.
When buying a tour, the travel agent provided information that the hotel is on 1 or 2 coastlines, the entrance to the sea is sand, category 5 * and the level is fully consistent with the declared category.
In fact, we received a hotel, which, according to preliminary data from the Turkish Ministry of Tourism, does not have any stars at all.
Dear tourists, do not go to Club Sunny World for anything in the world, for a walk!! !