рецензия на отель hotel review

My review of the hedef resort&spa 5
I traveled with a 3 year old
There is a very long road to the hotel, it is located almost in Alanya, and this is about 2 hours by bus (flying from Intourist TO), since we are not the first time in Turkey and have always rested in this area, we knew what and how, therefore did not listen to the guide's story and slept sweetly after a sleepless flight. The most difficult was the expectation of the hotel, ours was the penultimate one.
About check-in at the hotel:

The guide took us to the reception, she filled out the card herself (thanks to Alena for her voluntary help). They put on our bracelets and told us to go to dinner and wait for 14:00 to check into the room. There were no questions, there were rules. We went to eat here too I was terribly amazed by the food (I'll talk about it below) We ate what we could and went back to the reception. We sat in the lobby and waited. All those who arrived were asked (after 20 minutes) to come up to get cards from the rooms. I immediately said that they would give me a GOOD room, otherwise I won’t move in until there is one floors overlooking the road)
They gave the key and said that things would be delivered directly to the room. We went up to the 3rd floor of the main building, the room satisfied me (there were only two of us, and the room was given for 3) with a view not of the sea, but in fact those of the hotel almost none. Things were brought, the porter stood over the soul until I gave him money (this angered me a little)
My room rating: 4-ku, clean, but all the furniture is old, shabby. The bathroom is more or less, the main thing is that nothing flows and is good.
We went to explore the situation on the beach and the pool:
The beach is across the road, there are enough sunbeds, the shore is coarse sand, the entrance to the water is pebbles, and then it’s scary to say that, but it hurt my legs (you need special shoes).
The hotel has 3 pools: a large one with two bridges, a medium one with slides and a children's paddling pool, the water is strangely muddy, there is a lot of sand at the bottom in the children's pool, where the water drain is all in the fungus !!!
The tile is also in some kind of black coating, most of all I was horrified by the ladders for descending into the pool (they barely held on, I almost broke my neck with a child in my arms because I almost fell), a lot of torn umbrellas, dirty sunbeds, lying around everywhere rubbish, gobies, food on plates and without (extinguishing under the sun and not removed by anyone), glasses (it was disgusting), the staff did not clean it all up and passed by. Of course, a lot depends on the vacationers, there were plenty of cattle. for the first time I visited a hotel where there were so many people drinking, guzzling to the point of stupefaction : ))))... In some places the pools smelled of urine, in my presence two children at the paddling pool cut their legs on the glass (it was reported to the reception 2 times and as a result the glass was lying and continued to lie the next morning)

Every day I clearly began to understand that the reviews that I managed to read were not written because of the captiousness of vacationers - these are, alas, realities). I reassured myself that the child was happy!
Returning to the room, with the hope that I would open the refrigerator and drink Coca-Cola or Fanta (we had ultra-all inclusive), I opened it and saw a bottle of water lying alone, went to the reception to find out why there was nothing there (in all 5 * **** hotels where I was always everything was) The Russian girl answered me with surprised eyes in response - ". . . this is all that is included in ultra all incl... ". A minute of silence and I issued a question: is this a 5-star hotel? To which she told me, we have it like that. With every hour, I realized that I was in full J.
About food:
It is called this: there is a lot of food, but there is nothing. There is nothing to feed the child, except for pasta, cucumber, apple, watermelon, sweets and water, everything else is inedible. chicken was 1 time in 5 days, fish is not fish
(one bones). And the fact that they lay out the same products throughout the day, otherwise it happened the next day, I was simply amazed....again, there was a mess in the dining room, food was lying around, broken glasses, etc. I stood in line for an omelette, so they threw it into my plate with great hostility in my face. There was a lot of spoiled product: bitter butter, rotten peas, some windy sweets. The plates were dirty, the glasses too, the forks came across with dried food.
It felt like we were being treated like cattle.
From the first day I decided to try to take pictures of all this horror. I looked and looked at what was happening in the kitchen, where they put food after dinner is over, and so on and so forth. When the staff noticed that I was shooting what they were doing, they began to get nervous.
Internal view of the hotel: a quick look, it seems nothing, but it’s worth taking a closer look and here it is, torn furniture, air conditioners do not work, stuffiness, elevators barely move, dirty inside. The toilet by the pools is something, the aroma is fragrant.

Entertainment: since I didn’t really need anything from the proposal, except for children’s animation, I can’t rate it. Animation is the same as everywhere else.
The hotel guide from TO Intourist is a separate story. All 5 days I could not find him. All guides from other companies were always in place from morning to evening, but ours is still not there. it was, everywhere there were racks with information of all maintenance (excursions and information about departures), ours was not at all!
Playground - if you want your child to be seriously injured, you are there, protruding fittings, a slide without a slide (two girls plopped down (everything went well) and all the delights after the nightly festivities of alcoholic tourists.
The contingent of the hotel is mostly Russians, Ukrainians, Turks, sensitive Germans and some other countries. My God, how many Russian thieves songs I have heard, chants, mat. Compatriots are unchanged!
There is a territory nearby: there is where to take a walk in the evening, for one to buy something in mini-markers of souvenirs, there are two ATMs nearby.
Staff:
Cleaning is good, we changed bed linen every day, towels too, vacuumed more or less.
Dining room staff: I don't know what to say, it's satisfying, there are some characters who were friendly, and those who we were disgusted with.
Reception staff: when I was at the reception, a young man at the reception threatened to kill the vacationers if he did not stop constantly making claims, advised him to "be silent in a rag" and this, in my opinion, was the manager, since the Man wanted to talk to him. That's it....
Wi-Fi: eeeemmmm, it’s normal to surf the Internet only after midnight, and it barely pulls or doesn’t connect at all and it’s only in the lobby.
During the period of our vacation, so to speak, I talked with many Russian-speaking families with children who were also shocked by the hotel. One family tried to demand at the reception to connect them with the main one, write a complaint, demand to fix the door, etc. , etc. , to which the staff began to resent and shout Security, etc. , etc. , which just finally formed my opinion about this place.

I can only wish the owner of the hotel to become more friendly, responsible, hospitable, honest, love his job and put his soul into it.
My leg will definitely not be here anymore, even if the ticket costs 100 rubles. And I wish you (dear vacationers) before buying a ticket to this hotel, think 1000 times, analyze the reviews and make a choice.
I hope my review for someone will be informative and help to have a good rest.