Испорченный отпуск! Vacation ruined!

The service staff and the hotel manager are rude, complaints and shock from the arrogance of the receptionist (ists) and the hotel manager have seen from many tourists during my week-long stay! The views from the rooms are disgusting, the rooms are dirty and small. If you ask to change the room because of the view of the garbage / slums / stairs, they will say there are no rooms and if you don’t like it and express your indignation, then you will hear: “we will call the police and / or go to another hotel with an overpayment of 2-3 times" you will receive an answer from both the hotel manager and the Tez Tour representative.
There are always no beach towels at the reception (they are always washed, come back later, answer is 24/7), BUT they are "secretly around the world" given in the hammam if you take the cards at the reception after making a deposit for them. Why this information is not said openly is not clear, you will find out through other vacationers on the beach where to get and what to do with towels ...
The deposit for the towel at check-out is returned with a fight, you will have to walk many times, the answers are: they say come back later, I'm busy, no money, no change, etc. Therefore, I recommend picking up a deposit for towels the day before departure, which actually one of the guests did hotel after seeing the situation and realizing that it would be difficult or impossible to pick up the deposit too.

The hotel is disgusting, there is no room cleaning, tips will not help to improve it, they were cleaned only once the next day after arrival and that's it.
Hammam is a separate issue, there is something to compare with, it used to be much better for the same money. Peeling in a hurry, that is, not thorough, on the flow, so to speak, less time for a client, more clients and, accordingly, more money in a hammam.
In general, the hotel and service does not correspond to 4 * and if you expect to relax, then it will not be, Relax is only in the name of the hotel