• traveled 2 years ago
On the twentieth of June, for the first time in three years, I was finally able to carve out a window for a family trip to Turkey. They chose, as usual, carefully, but this time was somehow special. Most of the options rested either on time pressure, or on a sharp increase in prices, or on problems with charters, or on the expected sharp increase in the cost of fuel surcharges from July.
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On the twentieth of June, for the first time in three years, I was finally able to carve out a window for a family trip to Turkey. They chose, as usual, carefully, but this time was somehow special. Most of the options rested either on time pressure, or on a sharp increase in prices, or on problems with charters, or on the expected sharp increase in the cost of fuel surcharges from July.
We had already gone through 10-15 options, when the Scylax hotel came into view. There were few reviews, mostly positive, in general, the hotel looked decent from the photos, in addition, renovations in 2021 were mentioned in many places. Types of reception, lobby, restaurant, a variety of dishes just bribed. Five-star hotel, good price, ultra all, with the possibility of carrying luggage at 28 kilos per person. And so my wife and I get a tourist ticket to the Scylax Family Club 5 * hotel. Address - Mahmutlar Mah. D-400 Karayolu ustu Blv. Azaros Hotel sitesi B blok 201/A-B, 07450 ALANYA. Accommodation and meals - Standard / 2AD / Ultra All Inclusive.
The flight from Kazan was operated by Turkish Airlines.
About 5 hours later we arrived in Antalya. The flight went well, with a slight delay.
The transfer took about 4 hours, because the driver got lost in Side and could not find the hotel of our fellow travelers for almost an hour. Scylax was last in line, so we arrived at 2:00 am. It started to get interesting.
Upon arrival, it turned out that the name of the hotel does not contain a mention of the object class 5* (https://disk. yandex. ru/i/WoMfZD2M3r1QlA). The usual sign in such a situation that the hotel is under the control of the Ministry of Tourism and Culture (a specific example is https://disk. yandex. ru/i/TB4vtekzhzI8YQ) was also absent.
Seeing the state of the lobby and reception, remembering the photos on the websites of various travel agencies and tour operators, we asked a natural question - did they bring us to the right hotel? The receptionist, a Kazakh, replied that it was indeed the Scylax Family Club, but he could not say anything about the stars and official documents about the class of the hotel, since he got a job only two days ago.
The final understanding of popadalov came after settling into the room. The level of our "five-star" is presented in the video https://disk. yandex. ru/i/w9WC5xgqKOhVjg. Flimsy lock, non-working safe, dirty old towels with holes (https://disk. yandex. ru/i/guUiwVLWScq0zg), no hot water, electricity turned off in the morning, old torn bed linen (https://disk. yandex. ru/ i/Z06qS_ZiwOoUQA), dirty mirrors and glasses, shabby furniture with swellings (https://disk. yandex. ru/i/4Dci633BgsMbMA). Mold in the room (https://disk. yandex. ru/i/zHIbTWhMkHE6GA) (https://disk. yandex. ru/i/JED6Ird17ftuiw), food leftovers from previous guests (https://disk. yandex. ru/ i/BMXYDUe2Lh3m-w), there is no kettle, no glasses, no usual 5* book with phone numbers, service descriptions, envelopes. pencils, sewing sets, shoe accessories. NOTHING. Apparently, by default, it was assumed that we would live in this pigsty for the price of a five-star. Elementary lack of safety (https://disk. yandex. ru/i/AgnEZsjgkvHq4g), electrical safety and hygiene.
I remembered that one of the reviews mentioned how the person was able to change the room. Therefore, we decided to spend the night and start moving in the morning. AT 7.
00 got up, everyone clicked on the photo, filmed it and went to breakfast. After a rotten meal, which I will talk about later, it became clear that we must fight.
In the lobby, we talked with a woman from Kazakhstan. I remember her words: "If you haven't paid yet, run away from here. " In short, they arrived.
The Kazakh worker at the reception said, either we decide with the number in a normal way, or we make a scandal. We almost got into a scandal, only the third time we managed to get a more or less decent room, which, however, also did not correspond to the 5 * level: dirt, unfinished repairs, mouse excrement, power outages and hot water, shabby furniture. But we were really lucky that we were able to get a room before the arrival of the manager and check into it. Let them pick it out now. The manager Sadyk, who arrived closer to 10.00, tried to be polite, assured us that he would help us in everything.
He, of course, was surprised and told his employees for issuing this number (he did not know then that I understand Turkish), tried to start a conversation about the additional payment. My wife later said that I had such a mood on the offer to pay extra that the topic immediately died. Hooray, they left us a room without extra charge. Secondly, we were not satisfied with cleanliness. Sadyk assured that everything would be resolved. 6 cleaners who arrived later did a general cleaning under our supervision, scrubbed all the windows and mirrors, changed bed linen and gave out accessories. For the first time in all trips received bathrobes. I want to be objective and express my gratitude to these cleaners. One of the few who did their job conscientiously the rest of the day. Swans were twisted, petals were sprinkled. We didn't forget them either. Well, the Tatar-Turkish surzhik also does its job)).
So, we have achieved local relative purity.
Below you can see one of the best rooms in the hotel already cleaned:
https://disk. yandex. ru/i/KGVVQgLKpMUcsQ
https://disk. yandex. en/i/0WHGr1ukzFjQ_w
https://disk. yandex. ru/i/_3uJdql5TcSTJA
https://disk. yandex. en/i/JZG06INWOEvxTw
https://disk. yandex. ru/i/3XdwGa1wJ42NDQ
https://disk. yandex. ru/i/rFMrVGzL0UO2Xg
https://disk. yandex. ru/i/ZZi6Ah5a-alQSw
https://disk. yandex. ru/i/PZE0rzq49S1dHQ
https://disk. yandex. en/i/ISAo-gOPnUXfPg
https://disk. yandex. en/i/tENqBwhnlvsBiA
https://disk. yandex. en/i/MU300GOHlGqj5w
https://disk. yandex. ru/i/tQqTsZ-TThml6A
https://disk. yandex. ru/i/K_uZj5Ltxn0k6Q
https://disk. yandex. ru/i/dLTMf8q0Kaa20A
https://disk. yandex. ru/i/SdpE8CREAR1CDw
https://disk. yandex. en/i/509hDNte0Crp0g
But, as you understand, this is still not 5 *, the achievement of which is possible only with a comprehensive organization of the process. The problem of excrement cannot be solved even by repeated cleaning if the hotel does not carry out deratization (https://disk. yandex. ru/i/QTXd7v2WSS5ZSA). In the absence of electricity, the hotel cannot provide air conditioning, WI-FI, TV, hot water, a working refrigerator, etc. in the room. The same applies to public spaces. (https://disk. yandex. ru/i/3vMndcGoB6QFUw), (https://disk. yandex. ru/i/qT_jjxD2V4dOIg).
Having finished with accommodation and organizational issues, we rushed to the spa, because we really consider it necessary to do a peeling before tanning. We liked the spa. Good hammam, sauna, washing room. Thanks to the washer guy.
His wife, who is very scrupulous in this regard, noted his delicate work. I confirm - well done.
If we proceed from the fact that it is extremely difficult to spoil the sun, sea and sea air, then the cleaners, the spa and a couple of normal guys from the hotel staff became a bright beam on the dark body of Skylax. Then everything was sad.
A depressing impression was made by a room called a restaurant. Since we are considering the situation not from the position of a dining room, but from the position of a 5 * hotel, then: the tables are not set, there is no salt and pepper on the tables, the tablecloths are dirty and old, there are no more than 5 napkins in napkin holders (https://disk. yandex. ru/i/LsR6D5zt42Vf8A). A bunch of flies. The available dishes are all chipped. There are no cups at all, only disposable paper and plastic cups (https://disk. yandex. ru/i/TmfP6wNRlD6OLQ). Later, we witnessed these plastic cups being washed and reused in the evening in the lobby bar, as there is always a lack of dishes.
Moreover, the bar workers themselves are not happy with this situation.
In terms of the quality and range of dishes, there is nothing like this in Kazan even in canteens for a long time. It is a pity that one cannot convey the taste and quality of most dishes, which are either disgustingly sour, or overcooked, or rancid. Introducing the "five-star" breakfast (https://disk. yandex. ru/i/f_UdJdujs783gQ), (https://disk. yandex. ru/i/EL8qRdX3peeN5Q), (https://disk. yandex. ru/i/ vDoB-KUg32setQ).
Lunch and dinner are the same. Therefore, we did not eat dinner at the hotel. Cooking quality is poor. Only closer to Eid al-Adha something began to change for the better. From meat only chicken in different variations. No beef, veal or lamb. They constantly made cutlets of different shapes, but from the same low quality minced meat. Twice in 10 days they made grilled fish in the evening. The rest of the days - chicken. On weekdays there was also fish stew, but very bony and poorly cooked.
To add volume to the laid out ready-made dishes, the restaurant used the following trick - they laid out the products on bread and an inverted plate (https://disk. yandex. ru/i/n3pgJYf9GJzFnQ).
More or less qualitatively prepared burgers by 16.00, but they quickly ended. One of the reasons for the low quality of cooking is the outdated equipment used. The staff sets the equipment to the maximum, which is why the products burn and overcook. When we were in the restaurant, a fire almost broke out due to a failed gas brazier (https://disk. yandex. ru/i/vM1NGJrkWTYQOA), when the whole room was covered with acrid smoke. Another time, it is clear that the hood does not work for the barbecue (https://disk. yandex. ru/i/0ffi9_f9zYcm8g). Anyone who has ever made a barbecue knows that this directly affects the quality of the finished product. Compliance with sanitary standards is also no longer in the morning (https://disk. yandex. ru/i/K_UChM5PPuqJzg).
The hotel did not have any quality juices, only powder. At the height of the season, one had to manage to find fruit of such low quality.
True, respect for the plain oranges, they turned out to be very sweet. Confectionery - a complete akhtung. There are no complaints about the quality of the beer. No other alcohol was drunk.
We completely abandoned dinner, preferring quality food in the city (https://disk. yandex. ru/i/AnPECoiHl4Yv4w), (https://disk. yandex. ru/i/Q1b_anEhp6vhcQ), (https://disk. yandex. ru/i/ExCY3_oT3_sAtA). . I agree, not every 5 * hotel gives this, but in a la carte restaurants for sure. We didn’t have a la carte, although it was declared on the tour operator’s website (https://disk. yandex. ru/i/_jl9NAhpvxrNLw).
Particular attention should be paid to the hotel's compliance with sanitary and hygienic standards. We, having encountered rodent excrement in the hotel, were shocked when we saw how bread was stored on the floor in the restaurant (https://disk. yandex. ru/i/MQ_NNu8VxDja8Q), (https://disk. yandex. ru/i /awF3Pk3VqCGayw). But they bring it and put it on the asphalt, here our emotions have simply burned out (https://disk. yandex. ru/i/c6B6uGFEtkTgxQ), (https://disk. yandex. ru/i/K6GvxxGWOstKAw). Here, after, a street cleaner collects garbage (https://disk. yandex. ru/i/v-yjFth6jeM51A). We didn't sit for hours to capture it. It's just that everyone who does this has lost the shame of impunity. Everything is done openly.
And the attitude towards tourists, like silent pigs on some pig farm. Nothing personal, it's just a business process.
The restaurant has no idea about cleaning. Dirt on the floor, dirt on the distribution tables. We did not look for these photos. It has always been (https://disk. yandex. ru/i/K_PzxvrCP3uBrw).
This is what we had a "five-star" food.
An unpleasant moment was the meeting with the guide. We were contacted by a representative of FUN&SUN, who identified himself as Ali Mukhlis (aka Muhlis Kadiroglu). For all the complaints we made about the non-compliance of the hotel with the level of 5 *, unsanitary conditions and poor quality food (description later), the guide advised us to write a complaint, send it to the phone and give (by ourselves!!! ) options where we would like to move. Naturally for an additional fee. According to the logic of the conversation, it was clear that the decision on our resettlement would be delayed as much as possible. When asked why we, who bought a 5 * tour, were put in a hotel that had no stars at all, the guide left the answer.
While we were preparing the document, several more people approached him with written claims. It became clear - this is a stream. The presence of strangers allowed us to insist that the guide make a note about the acceptance of our claim with the full name, because he was not going to sign it. True, we also made a mistake, since the guide took the copy with him, giving us the opportunity only to photograph it (https://disk. yandex. ru/i/RpR_ncVQecQELw).
Everything as it happened: the optionality of the attributes of the document, the optionality in the number of copies, the bickering in signing, the sending of the photo to no one knows where, some kind of negligence in everything - everything finally convinced us that drawing up a claim is nothing more than a ritual for the guide to calm down excited clients.
That is, all our actions fell into the standard process of a planned check-in conveyor to this starless hotel, or milking out additional payment for resettlement, and the guide works as a "lightning rod" in the interests of the tour operator.
Realizing this, we said that we need to somehow determine. We should not look for options, but the tour operator should solve the issue. Therefore, they demanded that the issue be resolved by the end of Friday 01.07. 22y. It was said that this was a form of fraud, which we encountered for the first time in 15 years, and if the issue is not resolved, then our lawyers will deal with the matter. Seeing such a turn, the guide decided to change from supposedly problem-solving to arrogant. It seems that this is one of the main scenarios of his behavior. This says a lot about both the representative of the tour operator and the tour operator itself. Let's say more, the arrogant behavior of the guide is one of the reasons for writing this review.
Nevertheless, we agreed that we would look at the options on the tour operator's website and send the guide to the phone. We did all this in just over an hour. However, we received no response. Later it turned out that they also deceived our travel agent by sending soap about our alleged refusal from the proposed hotel. Chaos on the march.
External environment. For us, cleanliness is the basic characteristic for which you choose a 5* hotel. In Scylax, it's something.
Here is our morning hike for breakfast (https://disk. yandex. ru/i/yXZWQwbiyZQOZA). Probably greatly increases the appetite. On the way, dishes from the rooms, which usually cost half a day (https://disk. yandex. ru/i/2cTg5RsJteNgQw), (https://disk. yandex. ru/i/kh_h4sPlf_mDGg), (https://disk. yandex ru/i/TOjCpgIHu_t2cQ). We did not specifically run along the aisles for editing or did not specifically choose the time. This is the usual route for breakfast. This is how the business process of cleaning public spaces in a hotel works. The corridors are made blunder, dirty, untidy (https://disk. yandex. ru/i/KT5tYj3Y6bAxZA), (https://disk. yandex. ru/i/Ssrdonwj2ejLDg), (https://disk. yandex. ru/i/4vr4-EQsplMimg), (https://disk. yandex. ru/i/x17evvxNFLHloQ), (https://disk. yandex. ru/i/C0zdiTWP0Ec-Zw). Under the walls there is a construction dump (https://disk. yandex.
ru/i/ZcoToKNH22DTKQ).
The condition of the beach is shown in the video (https://disk. yandex. ru/i/SA6h5U6R4zrC6w). Infrastructure and equipment of an abandoned type, shower handles torn out. It is a pity that the smell cannot be conveyed. The gate to the beach should be closed at 21.30, but they never close. Come in who wants to. After Scylax, we will now clarify not only about the sandy beach, but also about the sandy sunset, because these, it turns out, are two different concepts. Of the staff - only one elderly employee, however, looked quite well at the state of the beach. Respect to him. There are no lifeguards. This is despite the fact that there is no pontoon, entry into the sea is very dangerous and there are a lot of children and the elderly around.
The last straw that overshadowed the trip was the trick of the guide. Recall that the tour operator did nothing for our resettlement. 06.07. 2022 a secondary claim was made with a requirement to move to a 5* hotel (https://disk. yandex. ru/i/6txoBOM4Vg30Qg).
However, the guide refused to sign the second copy with the full name, date of acceptance and acceptance mark, arguing that he was not allowed by the management. To obtain evidence of the refusal to sign, we made a dictaphone recording of the conversation and video (https://disk. yandex. ru/d/1bPQjaXnv1hSbA), (https://disk. yandex. ru/i/-nck5xF9Qy2jFw). It was necessary to look for non-standards, since these lawless people have all the moves recorded. The guide said that we have no right to film it and began to threaten to call the police. As he later stated, for violating public order. It seems that this subject has long lost the boundaries and shame of impunity. In any case, there was a flagrant violation of our rights. And the tour operator is to blame for this, as the subject responsible for the quality of the provided tourist product and for our safety in the host country.
We had to call the hotline to the Russian Consulate in Antalya to put them up to date and request help and assistance from the consular service.
Thus, the tour operator completely neglected our rights, leaving one on one in a situation that he himself created, in a foreign country, completely losing the last vestiges of trust.
The return transfer and flight went well and on time.
Upon returning from the tour, we took steps to obtain reliable information. It turned out that:
- The Scylax Family Club does not position itself as 5* (https://disk. yandex. ru/i/paSDA0qgn51djA);
- On the site https://yigm. ktb. gov. tr/genel/turizmtesisleri. aspx file of the General Directorate of Investments and Business of the Ministry of Culture and Tourism of the Republic of Turkey, there is no information at all about the Scylax Family Club hotel, including the number of stars assigned to it (https://disk. yandex. ru/i/8g83rCtSB-dOXw);
- The FUN&SUN tour operator misleads potential customers of the Scylax hotel by presenting it as 5* (https://disk. yandex. ru/i/7cUgRbPOPK1l-g).
The same is done for other starless hotels, which indicates the intentional nature of the actions taken;
- Many tour operators, agents, review sites are misleading about the star rating of hotels, interiors, etc. Here are examples of fakes: Anex Tour (https://disk. yandex. ru/i/mNr8_3SG0kUmVg), Biblio Globus (https: / /disk. yandex. ru/i/CxZtsL6eGL0muQ), Pegas Touristik (https://disk. yandex. ru/i/oH357aGQOUOU_Q), TezTour (https://disk. yandex. ru/i/XKtd21fE2bQv2A). Here are Onlinetours (https://disk. yandex. ru/i/kbjmZiLQchHhQw) and Yandex. Travel (https://disk. yandex. ru/i/r_vZYdefYznWyA).
So this year has been a total mess. Consider this as a conspiracy of tuoperators who decided to get welded up like the last time. Rostourism seems to have closed its eyes. Turkish hotels share, but pretend to be bilmierum. Their authorities - you yourself understand where the cash flow is directed. Everyone is busy selling you, dear tourist, a pig in a poke, taking advantage of your haste, time troubles, charter cancellations and everything else. Well, why not? Salmon rushing.
I started a telegram channel Scylax_Fun&Sun_Fraud (subscription here -https://disk. yandex. ru/i/vZs-mFSaQvK8Rg).
Let's get organized and share our experience in dealing with these lawless people. I'll have to create a website. If they don't know how to work honestly, let them get out of the market.
We had already gone through 10-15 options, when the Scylax hotel came into view. There were few reviews, mostly positive, in general, the hotel looked decent from the photos, in addition, renovations in 2021 were mentioned in many places. Types of reception, lobby, restaurant, a variety of dishes just bribed. Five-star hotel, good price, ultra all, with the possibility of carrying luggage at 28 kilos per person. And so my wife and I get a tourist ticket to the Scylax Family Club 5 * hotel. Address - Mahmutlar Mah. D-400 Karayolu ustu Blv. Azaros Hotel sitesi B blok 201/A-B, 07450 ALANYA. Accommodation and meals - Standard / 2AD / Ultra All Inclusive.
The flight from Kazan was operated by Turkish Airlines.
About 5 hours later we arrived in Antalya. The flight went well, with a slight delay.
The transfer took about 4 hours, because the driver got lost in Side and could not find the hotel of our fellow travelers for almost an hour. Scylax was last in line, so we arrived at 2:00 am. It started to get interesting.
Upon arrival, it turned out that the name of the hotel does not contain a mention of the object class 5* (https://disk. yandex. ru/i/WoMfZD2M3r1QlA). The usual sign in such a situation that the hotel is under the control of the Ministry of Tourism and Culture (a specific example is https://disk. yandex. ru/i/TB4vtekzhzI8YQ) was also absent.
Seeing the state of the lobby and reception, remembering the photos on the websites of various travel agencies and tour operators, we asked a natural question - did they bring us to the right hotel? The receptionist, a Kazakh, replied that it was indeed the Scylax Family Club, but he could not say anything about the stars and official documents about the class of the hotel, since he got a job only two days ago.
The final understanding of popadalov came after settling into the room. The level of our "five-star" is presented in the video https://disk. yandex. ru/i/w9WC5xgqKOhVjg. Flimsy lock, non-working safe, dirty old towels with holes (https://disk. yandex. ru/i/guUiwVLWScq0zg), no hot water, electricity turned off in the morning, old torn bed linen (https://disk. yandex. ru/ i/Z06qS_ZiwOoUQA), dirty mirrors and glasses, shabby furniture with swellings (https://disk. yandex. ru/i/4Dci633BgsMbMA). Mold in the room (https://disk. yandex. ru/i/zHIbTWhMkHE6GA) (https://disk. yandex. ru/i/JED6Ird17ftuiw), food leftovers from previous guests (https://disk. yandex. ru/ i/BMXYDUe2Lh3m-w), there is no kettle, no glasses, no usual 5* book with phone numbers, service descriptions, envelopes. pencils, sewing sets, shoe accessories. NOTHING. Apparently, by default, it was assumed that we would live in this pigsty for the price of a five-star. Elementary lack of safety (https://disk. yandex. ru/i/AgnEZsjgkvHq4g), electrical safety and hygiene.
I remembered that one of the reviews mentioned how the person was able to change the room. Therefore, we decided to spend the night and start moving in the morning. AT 7.
00 got up, everyone clicked on the photo, filmed it and went to breakfast. After a rotten meal, which I will talk about later, it became clear that we must fight.
In the lobby, we talked with a woman from Kazakhstan. I remember her words: "If you haven't paid yet, run away from here. " In short, they arrived.
The Kazakh worker at the reception said, either we decide with the number in a normal way, or we make a scandal. We almost got into a scandal, only the third time we managed to get a more or less decent room, which, however, also did not correspond to the 5 * level: dirt, unfinished repairs, mouse excrement, power outages and hot water, shabby furniture. But we were really lucky that we were able to get a room before the arrival of the manager and check into it. Let them pick it out now. The manager Sadyk, who arrived closer to 10.00, tried to be polite, assured us that he would help us in everything.
He, of course, was surprised and told his employees for issuing this number (he did not know then that I understand Turkish), tried to start a conversation about the additional payment. My wife later said that I had such a mood on the offer to pay extra that the topic immediately died. Hooray, they left us a room without extra charge. Secondly, we were not satisfied with cleanliness. Sadyk assured that everything would be resolved. 6 cleaners who arrived later did a general cleaning under our supervision, scrubbed all the windows and mirrors, changed bed linen and gave out accessories. For the first time in all trips received bathrobes. I want to be objective and express my gratitude to these cleaners. One of the few who did their job conscientiously the rest of the day. Swans were twisted, petals were sprinkled. We didn't forget them either. Well, the Tatar-Turkish surzhik also does its job)).
So, we have achieved local relative purity.
Below you can see one of the best rooms in the hotel already cleaned:
https://disk. yandex. ru/i/KGVVQgLKpMUcsQ
https://disk. yandex. en/i/0WHGr1ukzFjQ_w
https://disk. yandex. ru/i/_3uJdql5TcSTJA
https://disk. yandex. en/i/JZG06INWOEvxTw
https://disk. yandex. ru/i/3XdwGa1wJ42NDQ
https://disk. yandex. ru/i/rFMrVGzL0UO2Xg
https://disk. yandex. ru/i/ZZi6Ah5a-alQSw
https://disk. yandex. ru/i/PZE0rzq49S1dHQ
https://disk. yandex. en/i/ISAo-gOPnUXfPg
https://disk. yandex. en/i/tENqBwhnlvsBiA
https://disk. yandex. en/i/MU300GOHlGqj5w
https://disk. yandex. ru/i/tQqTsZ-TThml6A
https://disk. yandex. ru/i/K_uZj5Ltxn0k6Q
https://disk. yandex. ru/i/dLTMf8q0Kaa20A
https://disk. yandex. ru/i/SdpE8CREAR1CDw
https://disk. yandex. en/i/509hDNte0Crp0g
But, as you understand, this is still not 5 *, the achievement of which is possible only with a comprehensive organization of the process. The problem of excrement cannot be solved even by repeated cleaning if the hotel does not carry out deratization (https://disk. yandex. ru/i/QTXd7v2WSS5ZSA). In the absence of electricity, the hotel cannot provide air conditioning, WI-FI, TV, hot water, a working refrigerator, etc. in the room. The same applies to public spaces. (https://disk. yandex. ru/i/3vMndcGoB6QFUw), (https://disk. yandex. ru/i/qT_jjxD2V4dOIg).
Having finished with accommodation and organizational issues, we rushed to the spa, because we really consider it necessary to do a peeling before tanning. We liked the spa. Good hammam, sauna, washing room. Thanks to the washer guy.
His wife, who is very scrupulous in this regard, noted his delicate work. I confirm - well done.
If we proceed from the fact that it is extremely difficult to spoil the sun, sea and sea air, then the cleaners, the spa and a couple of normal guys from the hotel staff became a bright beam on the dark body of Skylax. Then everything was sad.
A depressing impression was made by a room called a restaurant. Since we are considering the situation not from the position of a dining room, but from the position of a 5 * hotel, then: the tables are not set, there is no salt and pepper on the tables, the tablecloths are dirty and old, there are no more than 5 napkins in napkin holders (https://disk. yandex. ru/i/LsR6D5zt42Vf8A). A bunch of flies. The available dishes are all chipped. There are no cups at all, only disposable paper and plastic cups (https://disk. yandex. ru/i/TmfP6wNRlD6OLQ). Later, we witnessed these plastic cups being washed and reused in the evening in the lobby bar, as there is always a lack of dishes.
Moreover, the bar workers themselves are not happy with this situation.
In terms of the quality and range of dishes, there is nothing like this in Kazan even in canteens for a long time. It is a pity that one cannot convey the taste and quality of most dishes, which are either disgustingly sour, or overcooked, or rancid. Introducing the "five-star" breakfast (https://disk. yandex. ru/i/f_UdJdujs783gQ), (https://disk. yandex. ru/i/EL8qRdX3peeN5Q), (https://disk. yandex. ru/i/ vDoB-KUg32setQ).
Lunch and dinner are the same. Therefore, we did not eat dinner at the hotel. Cooking quality is poor. Only closer to Eid al-Adha something began to change for the better. From meat only chicken in different variations. No beef, veal or lamb. They constantly made cutlets of different shapes, but from the same low quality minced meat. Twice in 10 days they made grilled fish in the evening. The rest of the days - chicken. On weekdays there was also fish stew, but very bony and poorly cooked.
To add volume to the laid out ready-made dishes, the restaurant used the following trick - they laid out the products on bread and an inverted plate (https://disk. yandex. ru/i/n3pgJYf9GJzFnQ).
More or less qualitatively prepared burgers by 16.00, but they quickly ended. One of the reasons for the low quality of cooking is the outdated equipment used. The staff sets the equipment to the maximum, which is why the products burn and overcook. When we were in the restaurant, a fire almost broke out due to a failed gas brazier (https://disk. yandex. ru/i/vM1NGJrkWTYQOA), when the whole room was covered with acrid smoke. Another time, it is clear that the hood does not work for the barbecue (https://disk. yandex. ru/i/0ffi9_f9zYcm8g). Anyone who has ever made a barbecue knows that this directly affects the quality of the finished product. Compliance with sanitary standards is also no longer in the morning (https://disk. yandex. ru/i/K_UChM5PPuqJzg).
The hotel did not have any quality juices, only powder. At the height of the season, one had to manage to find fruit of such low quality.
True, respect for the plain oranges, they turned out to be very sweet. Confectionery - a complete akhtung. There are no complaints about the quality of the beer. No other alcohol was drunk.
We completely abandoned dinner, preferring quality food in the city (https://disk. yandex. ru/i/AnPECoiHl4Yv4w), (https://disk. yandex. ru/i/Q1b_anEhp6vhcQ), (https://disk. yandex. ru/i/ExCY3_oT3_sAtA). . I agree, not every 5 * hotel gives this, but in a la carte restaurants for sure. We didn’t have a la carte, although it was declared on the tour operator’s website (https://disk. yandex. ru/i/_jl9NAhpvxrNLw).
Particular attention should be paid to the hotel's compliance with sanitary and hygienic standards. We, having encountered rodent excrement in the hotel, were shocked when we saw how bread was stored on the floor in the restaurant (https://disk. yandex. ru/i/MQ_NNu8VxDja8Q), (https://disk. yandex. ru/i /awF3Pk3VqCGayw). But they bring it and put it on the asphalt, here our emotions have simply burned out (https://disk. yandex. ru/i/c6B6uGFEtkTgxQ), (https://disk. yandex. ru/i/K6GvxxGWOstKAw). Here, after, a street cleaner collects garbage (https://disk. yandex. ru/i/v-yjFth6jeM51A). We didn't sit for hours to capture it. It's just that everyone who does this has lost the shame of impunity. Everything is done openly.
And the attitude towards tourists, like silent pigs on some pig farm. Nothing personal, it's just a business process.
The restaurant has no idea about cleaning. Dirt on the floor, dirt on the distribution tables. We did not look for these photos. It has always been (https://disk. yandex. ru/i/K_PzxvrCP3uBrw).
This is what we had a "five-star" food.
An unpleasant moment was the meeting with the guide. We were contacted by a representative of FUN&SUN, who identified himself as Ali Mukhlis (aka Muhlis Kadiroglu). For all the complaints we made about the non-compliance of the hotel with the level of 5 *, unsanitary conditions and poor quality food (description later), the guide advised us to write a complaint, send it to the phone and give (by ourselves!!! ) options where we would like to move. Naturally for an additional fee. According to the logic of the conversation, it was clear that the decision on our resettlement would be delayed as much as possible. When asked why we, who bought a 5 * tour, were put in a hotel that had no stars at all, the guide left the answer.
While we were preparing the document, several more people approached him with written claims. It became clear - this is a stream. The presence of strangers allowed us to insist that the guide make a note about the acceptance of our claim with the full name, because he was not going to sign it. True, we also made a mistake, since the guide took the copy with him, giving us the opportunity only to photograph it (https://disk. yandex. ru/i/RpR_ncVQecQELw).
Everything as it happened: the optionality of the attributes of the document, the optionality in the number of copies, the bickering in signing, the sending of the photo to no one knows where, some kind of negligence in everything - everything finally convinced us that drawing up a claim is nothing more than a ritual for the guide to calm down excited clients.
That is, all our actions fell into the standard process of a planned check-in conveyor to this starless hotel, or milking out additional payment for resettlement, and the guide works as a "lightning rod" in the interests of the tour operator.
Realizing this, we said that we need to somehow determine. We should not look for options, but the tour operator should solve the issue. Therefore, they demanded that the issue be resolved by the end of Friday 01.07. 22y. It was said that this was a form of fraud, which we encountered for the first time in 15 years, and if the issue is not resolved, then our lawyers will deal with the matter. Seeing such a turn, the guide decided to change from supposedly problem-solving to arrogant. It seems that this is one of the main scenarios of his behavior. This says a lot about both the representative of the tour operator and the tour operator itself. Let's say more, the arrogant behavior of the guide is one of the reasons for writing this review.
Nevertheless, we agreed that we would look at the options on the tour operator's website and send the guide to the phone. We did all this in just over an hour. However, we received no response. Later it turned out that they also deceived our travel agent by sending soap about our alleged refusal from the proposed hotel. Chaos on the march.
External environment. For us, cleanliness is the basic characteristic for which you choose a 5* hotel. In Scylax, it's something.
Here is our morning hike for breakfast (https://disk. yandex. ru/i/yXZWQwbiyZQOZA). Probably greatly increases the appetite. On the way, dishes from the rooms, which usually cost half a day (https://disk. yandex. ru/i/2cTg5RsJteNgQw), (https://disk. yandex. ru/i/kh_h4sPlf_mDGg), (https://disk. yandex ru/i/TOjCpgIHu_t2cQ). We did not specifically run along the aisles for editing or did not specifically choose the time. This is the usual route for breakfast. This is how the business process of cleaning public spaces in a hotel works. The corridors are made blunder, dirty, untidy (https://disk. yandex. ru/i/KT5tYj3Y6bAxZA), (https://disk. yandex. ru/i/Ssrdonwj2ejLDg), (https://disk. yandex. ru/i/4vr4-EQsplMimg), (https://disk. yandex. ru/i/x17evvxNFLHloQ), (https://disk. yandex. ru/i/C0zdiTWP0Ec-Zw). Under the walls there is a construction dump (https://disk. yandex.
ru/i/ZcoToKNH22DTKQ).
The condition of the beach is shown in the video (https://disk. yandex. ru/i/SA6h5U6R4zrC6w). Infrastructure and equipment of an abandoned type, shower handles torn out. It is a pity that the smell cannot be conveyed. The gate to the beach should be closed at 21.30, but they never close. Come in who wants to. After Scylax, we will now clarify not only about the sandy beach, but also about the sandy sunset, because these, it turns out, are two different concepts. Of the staff - only one elderly employee, however, looked quite well at the state of the beach. Respect to him. There are no lifeguards. This is despite the fact that there is no pontoon, entry into the sea is very dangerous and there are a lot of children and the elderly around.
The last straw that overshadowed the trip was the trick of the guide. Recall that the tour operator did nothing for our resettlement. 06.07. 2022 a secondary claim was made with a requirement to move to a 5* hotel (https://disk. yandex. ru/i/6txoBOM4Vg30Qg).
However, the guide refused to sign the second copy with the full name, date of acceptance and acceptance mark, arguing that he was not allowed by the management. To obtain evidence of the refusal to sign, we made a dictaphone recording of the conversation and video (https://disk. yandex. ru/d/1bPQjaXnv1hSbA), (https://disk. yandex. ru/i/-nck5xF9Qy2jFw). It was necessary to look for non-standards, since these lawless people have all the moves recorded. The guide said that we have no right to film it and began to threaten to call the police. As he later stated, for violating public order. It seems that this subject has long lost the boundaries and shame of impunity. In any case, there was a flagrant violation of our rights. And the tour operator is to blame for this, as the subject responsible for the quality of the provided tourist product and for our safety in the host country.
We had to call the hotline to the Russian Consulate in Antalya to put them up to date and request help and assistance from the consular service.
Thus, the tour operator completely neglected our rights, leaving one on one in a situation that he himself created, in a foreign country, completely losing the last vestiges of trust.
The return transfer and flight went well and on time.
Upon returning from the tour, we took steps to obtain reliable information. It turned out that:
- The Scylax Family Club does not position itself as 5* (https://disk. yandex. ru/i/paSDA0qgn51djA);
- On the site https://yigm. ktb. gov. tr/genel/turizmtesisleri. aspx file of the General Directorate of Investments and Business of the Ministry of Culture and Tourism of the Republic of Turkey, there is no information at all about the Scylax Family Club hotel, including the number of stars assigned to it (https://disk. yandex. ru/i/8g83rCtSB-dOXw);
- The FUN&SUN tour operator misleads potential customers of the Scylax hotel by presenting it as 5* (https://disk. yandex. ru/i/7cUgRbPOPK1l-g).
The same is done for other starless hotels, which indicates the intentional nature of the actions taken;
- Many tour operators, agents, review sites are misleading about the star rating of hotels, interiors, etc. Here are examples of fakes: Anex Tour (https://disk. yandex. ru/i/mNr8_3SG0kUmVg), Biblio Globus (https: / /disk. yandex. ru/i/CxZtsL6eGL0muQ), Pegas Touristik (https://disk. yandex. ru/i/oH357aGQOUOU_Q), TezTour (https://disk. yandex. ru/i/XKtd21fE2bQv2A). Here are Onlinetours (https://disk. yandex. ru/i/kbjmZiLQchHhQw) and Yandex. Travel (https://disk. yandex. ru/i/r_vZYdefYznWyA).
So this year has been a total mess. Consider this as a conspiracy of tuoperators who decided to get welded up like the last time. Rostourism seems to have closed its eyes. Turkish hotels share, but pretend to be bilmierum. Their authorities - you yourself understand where the cash flow is directed. Everyone is busy selling you, dear tourist, a pig in a poke, taking advantage of your haste, time troubles, charter cancellations and everything else. Well, why not? Salmon rushing.
I started a telegram channel Scylax_Fun&Sun_Fraud (subscription here -https://disk. yandex. ru/i/vZs-mFSaQvK8Rg).
Let's get organized and share our experience in dealing with these lawless people. I'll have to create a website. If they don't know how to work honestly, let them get out of the market.
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