ОСТОРОЖНО В ОТЕЛЕ КРАЖИ BEWARE IN THE HOTEL THEFT

Turkey, Alanya, hotel “Sunshine”

BEWARE THEFT IN THE ROOM! NO ONE IS RESPONSIBLE! NEITHER THE HOTEL ADMINISTRATION, NOR WELCOMING TOUR OPERATORS. Turkey, Alanya, hotel "Sunshine" from May 13-22 I had a ticket to this hotel. I'll start with how the tour operator Anex met us at 14-50 local time. There were 7 of us on the bus, who had to be accommodated in 4 hotels. As a result, we drove around Alanya for almost 4 hours, could not find the right hotel (there is no navigator on the bus, the operators also did not bother to find out the location of the hotels in advance), as a result, I got to the hotel very late, and because I left the house very early , then upon checking into the room, I immediately went to dinner, leaving everything in the room. Returning to the room after 30 minutes, change clothes, take the camera and money (to put them in the safe), found that there was no money or camera in the bag (which were at the bottom), I didn’t take the bag with me, because it was heavy (I made several purchases in duty free)

This is the first time this has happened to me in years. I immediately called the tourist support hotline from the reception, which could not help, called the local gendarmes, who said they could not help, because I had not declared anything. I tell them that this is not the amount and not the camera that needs to be declared (the camera costs $300, and the money is about $800).

They didn't even take applications! I sobbed all night, and in the morning the tour operator from ANEKS Tatiana came, I asked to take the ticket back the same day, of course there were no tickets, I asked for an iron in the room to iron my clothes - she said this service is paid, initially hand over the laundry to the laundry, then they will stroke you, and if there is no money, then she advises everyone the folk method - sprinkle clothes with water and it will stretch out .....
I understand that no one was going to return the money, but could they at least apologize to me and humanly go to a meeting, knowing that all the money was stolen from me in their hotel - just allow me to use such services as ironing? ? And at least they would create the appearance that they are looking for a thief, because this is the reputation of the hotel!

Thanks, they sent me money from home. After 4 days, the theft occurs from another room, everything is the same, a pregnant woman with a child also went out for dinner. She herself went to the police and wrote a statement, although the next day a gendarme arrived, who publicly kissed the manager of the hotel. After that, an announcement hung in the restaurant, , THE HOTEL ADMINISTRATION IS NOT RESPONSIBLE FOR LEAVED THINGS IN THE ROOM, , It turns out that with a suitcase you need to go everywhere to the restaurant and to the pool ...
Upon arrival, tour operator Tanya warns that outside the hotel they do not bear any responsibility for tourists, calling a doctor costs 30 dollars (why then insurance? ) everything that is promised on the hotel website animation, discos (just awful) the hotel is almost empty, there are a lot of vacationers gay couples, and Scandinavian pensioners. The beach is not landscaped, i. e. there is no way to go into the sea, as there are huge boulders everywhere ........


I was supposed to fly home on May 23 at 13-10 to Krasnodar, as a result, for some reason, I was sent on May 22, at 00 hours. The plane was at 6 am, via Rostov. QUESTION FOR THE ANEX TOUR WHY DID 27 PEOPLE FLY NOT TO KRASNODAR BUT THROUGH ROSTOV? ? ?