Тихий Ужас Quiet horror

Rested from 07/07/17 to 07/16/1.2 adults. and 3 children. (6.12, 17) took the Tez tour, the flight was postponed, but we were ready for this. It took almost 4 hours to get from the airport to the hotel, the driver did not know where some of the hotels were located. We arrived at the beginning of 11 pm and then it started: they asked to feed the children - they refused, they said the cook had left and there was no one to feed. We went to the family room, where we were originally sent (No. 514). The air conditioner for a huge area was installed the same as in the standard room, the window did not close, the mirror in the bathroom was broken, bare wires hung on the balcony, the carpet was all stained, on there were cracks in the ceiling, the furniture was old and shabby, there were some holes in the bedside tables, apparently there were speakers earlier, the hair dryer was rewound with electrical tape. In short trouble, but the room is spacious? . They demanded to change the number, looked at numbers 5-6 and settled on two separate ones (No. 512.513), I will not describe the shortcomings, since they differ slightly from the seed one. I can only add from the rooms that they are spacious, but cars are very noisy outside the window and the block from the chiller system of the neighboring hotel makes even more noise. The territory of the hotel is: a corridor in which there is a reception and a few chairs, then a pool with one slide and a bar, there are also sunbeds and tables, and a closed room of the so-called restaurant. In short, everything is on top of each other. The beach is 5 min. walk across a busy road.
Now in more detail about the rest and service: in the hotel only one young man speaks Russian, and then with difficulty, the rest do not even speak broken English, they communicated mainly with gestures. The food is terrible, few vegetables and fruits, pasta or potatoes, there was rarely rice, sometimes there were soy meatballs from meat, and in 10 days there was chicken 3 times (not three days, but three times), not edible soup, bread and sometimes they took out one tray with sweetness (no choice). For breakfast there were eggs or french fries and not edible sausage with cucumbers and tomatoes.
The bar often did not have drinks, both alcoholic and non-alcoholic, and no one was in a hurry to restock.

The pool is more or less clean, the slide worked on schedule.
The room was cleaned 1 time in 10 days and then after a convincing request. Towels were changed during cleaning, as well as the garbage was taken out, toilet paper was asked for? .
The beach, as I wrote, is about 5 minutes walk, the entrance to the sea is normal. The first 4 days we were normally accommodated on sunbeds and mattresses with umbrellas, which are designed for three hotels. When people began to arrive sunbeds with mattresses and umbrellas, there was not enough beach grandfather, who placed everyone on these sunbeds, began to drive vacationers from our hotel to the horses of the beach onto bare sunbeds, claiming that only they were allocated for us (disputes almost reached fights), on the seventh day, after repeated scandals with the hotel manager, they brought extra to the beach. mattresses, which are apparently 5 years old somewhere in the warehouse and new umbrellas. Unfortunately, they were also not enough for everyone, since I had previously written all this for three hotels.
I think the description above of a 4 star hotel will be enough, they will decide