Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
5.0
Amenities:
3.0
Good day to all tourists.
Just yesterday we returned from the tour and while the impressions are still fresh, I would very much like to share them with you.
My family and I planned the vacation in advance, that is, we had plenty of time to choose a hotel based on our needs and possibilities. As a tourist who has seen many hotels from 3 * half board to 5 * ultra, I decided that the difference between 4 * AI and 5* AI is not significant, plus or minus some services, it makes no sense to pay more, the quality of service is about the same.......oh, how wrong I was...... especially when my choice fell on Xeno Sonas Alpina.... I read a lot of reviews about this hotel... Kind people, I wonder if you write about rooms, service and other things about this hotel, it seems that you have never seen anything sweeter than a carrot in your life! , if someone is offended, but really the hotel is a horror!
I would like to know who assigns stars to hotels? Or how the star rating of the hotel is confirmed? Guys! What are 4 *? You have at least 2 * of them extra !!!!!!!!
Well, first things first.
We arrived in beautiful Turkey very early in the morning, we were already at the hotel at 6 am, after a short dialogue between our guide and the administrator at the reception, a Turk of about 30 years old, absolutely without any emotions on his face, we realized that there were no rooms available, so it makes sense to triple there was no demonstration performance called "please take a certain amount of dollars as a small motive for a speedy settlement. " We decided to wait. with such pride he opened the door of room No. 2404, with the words "this is a standard room, not an economy one! Standard! ". In my understanding, this is how they open the doors to luxury apartments, no less. So the room is "standard". - I, my husband and daughter, 14 years old, a teenage child, you understand. Why did I designate it so specifically? To talk about the "bathroom", if you can call it that. It's not even a room, but some kind of nook ! ! ! In the "appendix", which is even difficult to name in general, at least somehow a bathroom or a bathroom in general, there was no door !! ! That is, immediately from the room there is an open opening in it, that is, there is a “place” for taking water procedures! In the same gap, the door to the toilet, she saved it they opened the toilet door wide open, only there it was possible to isolate themselves from the common room, to a person who decided to take a shower! Of course, I could not ignore this fact, going down to the reception I identified the problem to the girl who changed the night administrator, a Russian girl, Tatyana, calmly, exactly the same as her predecessor in this post, without emotions AT ALL! listened to me, wrote down my wishes at the expense of at least some kind of curtain for the "bathroom", assured me that the issue would be resolved soon, which somewhat reassured me. So let's get back to the room. In addition to the "bathroom", in general, the architecture of the room is "satisfactory". Two adjacent rooms, one of which, however, cannot even be called a room, but anyway, there was one bed in it (extra bed), in the other double room I am a bed, two bedside tables, a wardrobe, a TV stand with a minibar, something like a dressing table and an incomprehensible cabinet, rather just a box, instead of a coffee table, as I understand it. Everything would be fine if this furniture was at least 5, well, God bless him, 10 years ago!! ! Furniture from the 90s, as I understand it, everything is terribly old, dilapidated, swollen in places from moisture.
It’s all right, I rarely pay attention to furniture, because I’m in the room, as a rule, only to wash, change and spend the night, so the issue of furnishing can be omitted.
Of all this, only the air conditioner strained! The air conditioner, which worked in only one mode, had to sleep in stuffiness with the windows open, because with the air conditioner turned on
it’s very cold to sleep. And one more “but” is tap water !! ! Guys who write reviews! why don’t you write a word or half a word in your rave reviews that the tap water runs SALT! She, of course, not as salty as in the sea (that would be generally an overdose), but it is SALT!! ! WE poured drinking water into a bottle and it always stood near the sink, because brushing my teeth, as it turned out, is a problem. I no longer I’m talking about shampooing! Both the conditioner and the hair mask came in handy so that the hair at least sometimes looked “alive”. The next day after checking in, the traditional meeting with the hotel guide, our guide turned out to be Milas-guide from the Pegas tour operator. A good young man , the presentation master, very perky, without water, spoke about the concept of the hotel, offered to approach him with any question, he will solve it....funny) but the problem of the lack of a door in the bathroom was left without attention by the hotel administration and Milas himself. if you have a problem, this is your problem) Everyone listens carefully to everything, writes it down (it is obligatory telno) and..... that's all!
As for food, there is always a lot of it, it is almost the same every day (in terms of assortment), but it is always tasty. There was always enough main dishes, the only thing that was missing, come at the end of the meal, is watermelons and grapes. Specifically, I would like to pay attention in my review, because it’s the queues! But this, of course, is not a reproach to the hotel, it’s more like a call to our compatriots! People! the concept of the hotel, any of the meals lasts at least 2.5 hours! But no! You need to line up lines from all possible sides 15 minutes before the start! This is some kind of horror! how much you can instill somehow systematize this process or something !! ! There are always no plates, forks, spoons! The coffee machine finishes its work after an hour from the start! Tea / coffee mugs are not washed properly! by the pool is a completely different story! Glasses are stained, a glass in a pool bar (pool bar) they served me once with lipstick at all! Moreover, when I pointed this out to the bartender, he silently poured the contents into another glass and gave it to me with a straight face! students / schoolchildren, in the summer, due to the fact that the hotel is 100% populated by Russian tourists, they only know the words "you can", "please" and that's it! God bless him with the Russian language, at least they understand English! Nothing like that !! ! To explain something, you need to try very hard! The only one who pleased us at least somehow from the staff was our maid! patterns" on the beds every time. Many thanks to her for this. Do not regret leaving a dollar / lira each time, it will not cost you so much, and I'm sure they will not be superfluous!
Separately, I would like to touch on the topic of the beach and the pool. The beach. In fact, the beach is very rocky. And if, in your dreams, you are already running along the sand towards the waves, stop! two bottlenecks where you can almost freely enter the water, but provided that the waves are not strong. it’s 14 days) the sea was calm only 3-4 days. We often went to the city, to Cleopatra’s beach, there is golden sand and there are no stones AT ALL! along the street below, Barbarosa Street, and for only 1.5 dollars or 2.5 Turkish lira you will be taken 15 minutes to the main bazaar in Alanya. This is the center. Separately, I would like to say more about the beach from the consumer side, (not everything depends on the weather), for example, sun loungers, umbrellas and watering cans. direct sunlight - they are very dilapidated, low and traumatic (from almost everyone, the armature on which they are attached) sticks out). at this moment you are standing, you can turn around so that you can’t collect the bones. And, of course, the water in the beach shower is SALT))):
A separate topic is the outdoor pool. The open pool is open from 10:00 to 18:30. But it’s only written that way, we all know that most often a lot of things are also written on the fence. hours from 8:30 and he doesn’t care that the people who came to breakfast are far from delighted with his splashing, but this concerns more people, of course, respect for others and other things. But what are you administration?! ? We wrote a schedule, please kindly stop such attempts somehow! malicious violators. And the ladies in Poreo!! ! Oh, this is generally just the peak of insanity! Coming to breakfast / lunch / dinner in a wet swimsuit and in a pareo is apparently very fashionable, stylish, youthful)) Guys (administration) and this is you are registered in the "forbidden" !! ! Exactly like "reservation of sun loungers is prohibited" !! ! In the morning, going out for breakfast at 9 o'clock, you are unlikely to find at least one free sunbed, they are all already covered with towels !! ! And, you know , what is most surprising, and surprising to the point of idiocy, these sunbeds will remain empty, no one lying down until 15:00, but do you know why? And because a prudent lady (most often a lady) made sure that when she and her family will deign to go to the pool after dinner, the sunbed will already be waiting for her and her family, and in the interval before lunch they will lie down and the beach is sacred!
That is, improvident hotel guests who really want to stay in the pool are forced to huddle on chairs or simply enjoy life without a place.
I won't even talk about the indoor pool for a long time - it's just awful. Dirty, cold, poorly ventilated and almost not lit.
I really regretted that I didn’t have the practice of changing the hotel, but I would have to make a fuss and force the Pegasus to change the hotel for us. I think that the money we paid (which is about $ 1000 per person, and this is with early booking ! ! ! ) this hotel is not worth it!
A few more words about the hammam. We did not take the service of a hotel hamam, because firstly, a hotel hammam is very expensive (it is not clear why), and secondly, like the hotel itself, you yourself understand what kind of bathhouse it is. In general As a result, we took a bath from a local seller of tours, Tatiana. She sits near the Porto Azurro hotel, it's a five-minute walk from the hotel, towards the village of Karg? cak, so this service from Tatiana costs $ 15 in total! Instead of a hotel $ 25 Moreover, they will come for you, take you to the Spa center in the elite area of Mahmutlar, 2 hours you will be washed and kneaded (in the sense of massage) and returned back with best wishes!
In general, I have a negative opinion about the hotel. I do not impose my point of view on anyone (God forbid), I just share my impressions.
Of course, everyone has their own understanding of relaxation and quality of service, but friends, I will summarize the above about the hotel:
1) This is not 4 *;
2) For the same money (and less) take 3 * in the city (there is at least somewhere to go in the city, have fun on your own), this will at least save you money on travel to the city and back, and the level will be the same, or maybe better ;
3) If you are going to comfort, you are not here!
4) If you go beyond the sea and the sun, you will only get it, you should not count on more! Only the sea and the sun)
I wish you all a great holiday!
Just yesterday we returned from the tour and while the impressions are still fresh, I would very much like to share them with you.
My family and I planned the vacation in advance, that is, we had plenty of time to choose a hotel based on our needs and possibilities. As a tourist who has seen many hotels from 3 * half board to 5 * ultra, I decided that the difference between 4 * AI and 5* AI is not significant, plus or minus some services, it makes no sense to pay more, the quality of service is about the same.......oh, how wrong I was...... especially when my choice fell on Xeno Sonas Alpina.... I read a lot of reviews about this hotel... Kind people, I wonder if you write about rooms, service and other things about this hotel, it seems that you have never seen anything sweeter than a carrot in your life! , if someone is offended, but really the hotel is a horror!
I would like to know who assigns stars to hotels? Or how the star rating of the hotel is confirmed? Guys! What are 4 *? You have at least 2 * of them extra !!!!!!!!
Well, first things first.
We arrived in beautiful Turkey very early in the morning, we were already at the hotel at 6 am, after a short dialogue between our guide and the administrator at the reception, a Turk of about 30 years old, absolutely without any emotions on his face, we realized that there were no rooms available, so it makes sense to triple there was no demonstration performance called "please take a certain amount of dollars as a small motive for a speedy settlement. " We decided to wait. with such pride he opened the door of room No. 2404, with the words "this is a standard room, not an economy one! Standard! ". In my understanding, this is how they open the doors to luxury apartments, no less. So the room is "standard". - I, my husband and daughter, 14 years old, a teenage child, you understand. Why did I designate it so specifically? To talk about the "bathroom", if you can call it that. It's not even a room, but some kind of nook ! ! ! In the "appendix", which is even difficult to name in general, at least somehow a bathroom or a bathroom in general, there was no door !! ! That is, immediately from the room there is an open opening in it, that is, there is a “place” for taking water procedures! In the same gap, the door to the toilet, she saved it they opened the toilet door wide open, only there it was possible to isolate themselves from the common room, to a person who decided to take a shower! Of course, I could not ignore this fact, going down to the reception I identified the problem to the girl who changed the night administrator, a Russian girl, Tatyana, calmly, exactly the same as her predecessor in this post, without emotions AT ALL! listened to me, wrote down my wishes at the expense of at least some kind of curtain for the "bathroom", assured me that the issue would be resolved soon, which somewhat reassured me. So let's get back to the room. In addition to the "bathroom", in general, the architecture of the room is "satisfactory". Two adjacent rooms, one of which, however, cannot even be called a room, but anyway, there was one bed in it (extra bed), in the other double room I am a bed, two bedside tables, a wardrobe, a TV stand with a minibar, something like a dressing table and an incomprehensible cabinet, rather just a box, instead of a coffee table, as I understand it. Everything would be fine if this furniture was at least 5, well, God bless him, 10 years ago!! ! Furniture from the 90s, as I understand it, everything is terribly old, dilapidated, swollen in places from moisture.
It’s all right, I rarely pay attention to furniture, because I’m in the room, as a rule, only to wash, change and spend the night, so the issue of furnishing can be omitted.
Of all this, only the air conditioner strained! The air conditioner, which worked in only one mode, had to sleep in stuffiness with the windows open, because with the air conditioner turned on
it’s very cold to sleep. And one more “but” is tap water !! ! Guys who write reviews! why don’t you write a word or half a word in your rave reviews that the tap water runs SALT! She, of course, not as salty as in the sea (that would be generally an overdose), but it is SALT!! ! WE poured drinking water into a bottle and it always stood near the sink, because brushing my teeth, as it turned out, is a problem. I no longer I’m talking about shampooing! Both the conditioner and the hair mask came in handy so that the hair at least sometimes looked “alive”. The next day after checking in, the traditional meeting with the hotel guide, our guide turned out to be Milas-guide from the Pegas tour operator. A good young man , the presentation master, very perky, without water, spoke about the concept of the hotel, offered to approach him with any question, he will solve it....funny) but the problem of the lack of a door in the bathroom was left without attention by the hotel administration and Milas himself. if you have a problem, this is your problem) Everyone listens carefully to everything, writes it down (it is obligatory telno) and..... that's all!
As for food, there is always a lot of it, it is almost the same every day (in terms of assortment), but it is always tasty. There was always enough main dishes, the only thing that was missing, come at the end of the meal, is watermelons and grapes. Specifically, I would like to pay attention in my review, because it’s the queues! But this, of course, is not a reproach to the hotel, it’s more like a call to our compatriots! People! the concept of the hotel, any of the meals lasts at least 2.5 hours! But no! You need to line up lines from all possible sides 15 minutes before the start! This is some kind of horror! how much you can instill somehow systematize this process or something !! ! There are always no plates, forks, spoons! The coffee machine finishes its work after an hour from the start! Tea / coffee mugs are not washed properly! by the pool is a completely different story! Glasses are stained, a glass in a pool bar (pool bar) they served me once with lipstick at all! Moreover, when I pointed this out to the bartender, he silently poured the contents into another glass and gave it to me with a straight face! students / schoolchildren, in the summer, due to the fact that the hotel is 100% populated by Russian tourists, they only know the words "you can", "please" and that's it! God bless him with the Russian language, at least they understand English! Nothing like that !! ! To explain something, you need to try very hard! The only one who pleased us at least somehow from the staff was our maid! patterns" on the beds every time. Many thanks to her for this. Do not regret leaving a dollar / lira each time, it will not cost you so much, and I'm sure they will not be superfluous!
Separately, I would like to touch on the topic of the beach and the pool. The beach. In fact, the beach is very rocky. And if, in your dreams, you are already running along the sand towards the waves, stop! two bottlenecks where you can almost freely enter the water, but provided that the waves are not strong. it’s 14 days) the sea was calm only 3-4 days. We often went to the city, to Cleopatra’s beach, there is golden sand and there are no stones AT ALL! along the street below, Barbarosa Street, and for only 1.5 dollars or 2.5 Turkish lira you will be taken 15 minutes to the main bazaar in Alanya. This is the center. Separately, I would like to say more about the beach from the consumer side, (not everything depends on the weather), for example, sun loungers, umbrellas and watering cans. direct sunlight - they are very dilapidated, low and traumatic (from almost everyone, the armature on which they are attached) sticks out). at this moment you are standing, you can turn around so that you can’t collect the bones. And, of course, the water in the beach shower is SALT))):
A separate topic is the outdoor pool. The open pool is open from 10:00 to 18:30. But it’s only written that way, we all know that most often a lot of things are also written on the fence. hours from 8:30 and he doesn’t care that the people who came to breakfast are far from delighted with his splashing, but this concerns more people, of course, respect for others and other things. But what are you administration?! ? We wrote a schedule, please kindly stop such attempts somehow! malicious violators. And the ladies in Poreo!! ! Oh, this is generally just the peak of insanity! Coming to breakfast / lunch / dinner in a wet swimsuit and in a pareo is apparently very fashionable, stylish, youthful)) Guys (administration) and this is you are registered in the "forbidden" !! ! Exactly like "reservation of sun loungers is prohibited" !! ! In the morning, going out for breakfast at 9 o'clock, you are unlikely to find at least one free sunbed, they are all already covered with towels !! ! And, you know , what is most surprising, and surprising to the point of idiocy, these sunbeds will remain empty, no one lying down until 15:00, but do you know why? And because a prudent lady (most often a lady) made sure that when she and her family will deign to go to the pool after dinner, the sunbed will already be waiting for her and her family, and in the interval before lunch they will lie down and the beach is sacred!
That is, improvident hotel guests who really want to stay in the pool are forced to huddle on chairs or simply enjoy life without a place.
I won't even talk about the indoor pool for a long time - it's just awful. Dirty, cold, poorly ventilated and almost not lit.
I really regretted that I didn’t have the practice of changing the hotel, but I would have to make a fuss and force the Pegasus to change the hotel for us. I think that the money we paid (which is about $ 1000 per person, and this is with early booking ! ! ! ) this hotel is not worth it!
A few more words about the hammam. We did not take the service of a hotel hamam, because firstly, a hotel hammam is very expensive (it is not clear why), and secondly, like the hotel itself, you yourself understand what kind of bathhouse it is. In general As a result, we took a bath from a local seller of tours, Tatiana. She sits near the Porto Azurro hotel, it's a five-minute walk from the hotel, towards the village of Karg? cak, so this service from Tatiana costs $ 15 in total! Instead of a hotel $ 25 Moreover, they will come for you, take you to the Spa center in the elite area of Mahmutlar, 2 hours you will be washed and kneaded (in the sense of massage) and returned back with best wishes!
In general, I have a negative opinion about the hotel. I do not impose my point of view on anyone (God forbid), I just share my impressions.
Of course, everyone has their own understanding of relaxation and quality of service, but friends, I will summarize the above about the hotel:
1) This is not 4 *;
2) For the same money (and less) take 3 * in the city (there is at least somewhere to go in the city, have fun on your own), this will at least save you money on travel to the city and back, and the level will be the same, or maybe better ;
3) If you are going to comfort, you are not here!
4) If you go beyond the sea and the sun, you will only get it, you should not count on more! Only the sea and the sun)
I wish you all a great holiday!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel was closed in the middle of the holiday
- Good hotel
- Budget, modestly, on the beach would not hurt the pontoon
- The worst hotel I've been to
- Good area, but bad room
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