The hotel is very nice but very run down

Written: 17 july 2018
Travel time: 29 june — 10 july 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 4.0
Cleanliness: 4.0
Food: 10.0
Amenities: 7.0
In order. . .
Accommodation: very fast (arrived at 3 am), but... settled on the first floor, and this: mold even on the curtains! The smell of dampness and mustiness. Balcony - one name... a step through the parapet and you are on a path where crowds of staff and tourists go... HORROR!! ! The next day we went to the manager. The guy at the reception, extremely unfriendly with the resettlement, "rejected" us, explaining the lack of free rooms. Although the people arrived and everyone was settled. They achieved resettlement through a guide, and then with a "war". Settled high, a room with a sea view... But the cleaning of rooms and public spaces and territory leaves much to be desired. A beautiful hotel in a very run down condition. Perhaps this is the only negative moment on vacation, having settled which everything went 5+.
Food: excellent. There were a lot of people in the hotel. Seats in the restaurant are almost two times less. Therefore, if we planned some exits outside the hotel or excursions, then we had to take a seat in the restaurant, which means waiting at the closed doors for the opening of the restaurant. But there was always enough food, the only thing was that the fruits could remain a little out of order, a sample... A day later there were fish-meat. Meat and in cutlets, and fried on a baking sheet, and stewed with vegetables. The fish is amazingly cooked. Side dishes are also not one at a time: pasta, cereals, and potatoes. About vegetables and "greens" - I am silent... the assortment and taste are excellent. For children: in the morning porridge, scrambled eggs, yogurt, cereal with milk. Or just boiled eggs. At lunch, there are a couple of kinds of soups. Desserts of ten varieties for each meal... We never tried them all. Ice cream every other day... Between meals, Turkish cakes were baked on the beach and on the territory of the hotel. Almost around the clock you could drink tea and coffee. In a word: food for the "FIVE". I can’t say about alcohol, we tried beer and “like BAILEYS”... my husband took Rak once? , Corvalol is very reminiscent))))

Sea: great. It's not very calm here. . . there are always waves. When we arrived the first day in the morning, even the rescuers did not let us into the sea, only the legs got wet. But very clean and warm. The entrance is relatively problematic: firstly the plate and secondly the waves. If a wave knocks you down, then you can hit it great. But somehow it worked out with us... My daughter (5 years old) was brought into the water by her father in her arms and we calmly rode the waves on an inflatable ring not far from the coast. The beach is cleaned regularly, there is no garbage, there were always enough sun loungers. Bar on the beach: you can have a snack with a cake, drink tea or coffee. Always sprite, cola and fanta in the fridge.
Swimming pool: on site with a slide. It is very wonderful to ride a couple of times, well, in the midst of the heat, take a dip... and that's it !! ! There are a lot of people (I don’t understand why not in the sea), everyone hurts each other, there is no place on the sunbeds, it smells like hell with bleach... In a word, they avoided it in every possible way.
Territory: not very big, but green. There is a children's playground, small terraces with awnings, an amphitheater where animation programs take place.
Animation Entertainment: calm. Were before that in Tunisia - that's where the guys-animators "annealed". There are 4 people working here, but they are probably a little tired))). Charging at sea, volleyball in the pool and on the beach and darts. This is during the day. There is a children's club: Snezhanna draws face painting for children, they also paint T-shirts and handbags, and make crafts from multi-colored sand. All this can be bought as a souvenir. In the evening, cartoons, a very kind selection and a children's disco, after which the children were given either bracelets or sweets. Our daughter liked it very much. After that, the adult program. And then a trip to a disco in the clubs of Alanya. In principle, after 23.00 the hotel is quiet. Which is very good for families with children.
Hamam: at the hotel. It is free, but without procedures. My husband and I took the complex. We rest in Turkey 7 times, we always went to a public hammam. But this time we liked it better. No one hurried us, all procedures are measured. Ali and Volodya (hamam workers) are wonderful guys. Very friendly. Not intrusive. Administrator Gulya is a master of his craft. It may not be as beautiful architecturally as the babel palace in Kemer, but it is of high quality and unhurried.
The hotel has two shops: furs and leather, and the second souvenirs. Very friendly people work in them. The prices are the same as in the village.

The hotel is located very conveniently: 1.5 minutes to the sea through an underground passage. There are shops across the road. Imported market twice a week (walk 15-20 minutes). Near the tour desk "Uncle Misha".
Excursions: we took one from the guide, in gratitude for helping with the resettlement. Uncle Misha's is almost two times cheaper. But everything is the same.
Staff: tired (that's the impression). No speed, no desire to quickly solve the problem. Apparently: a kind manager))) They are not cleaned well... Once the owner came, here they fussed a little, washed in the lobby, cleaned the windows a little bit... The waiters unhurriedly clean the tables, they can just stand to look in the corner, and people are waiting. . .
And the last: the Internet. Very weak signal! to load the page - it will take a century. Not to mention sending pictures. If only early in the morning or late in the evening. But for communication with relatives in Russia through social networks, it was enough. Thank you anyway))
In general, I did not regret that I spent this vacation in this hotel.
Translated automatically from Russian. View original