Печальная история Sad story

We were looking forward to the holidays, I really wanted to have a good rest.
Upon arrival at the hotel, we were well received, settled quickly, there were very, very few people. They did not pay special attention to the shortcomings in the form of a broken wardrobe, the absence of a light bulb in the toilet, a non-working refrigerator and dirty curtains - not before. But as we stayed at the hotel, the absence of Wi-fi, the absence of a beach and a bar, respectively, was added as a plus, no one changed the towels in the room, no cleaning was carried out, a complete lack of animation, though a girl came 1 time for 10 minutes and performed a belly dance, in the evening there was no animation there was even just no music either. There were also problems with bottled water, they went to beg for water, put refrigerators, but 90% of the time they were empty, the girl at the reception said that she did not know the information and that water was not provided at all - go to the store and buy it. Beach towels were said to be changed every day, in fact, they changed once and then with a fight, since they simply did not exist. We also encountered a problem at the reception, the girl, the only Russian speaker, could not answer a single question, more precisely she answered: “I can’t answer this question for you”, the same answer followed the question of who can. The A la carte restaurant opened closer to departure, they couldn’t get there, at the reception they manually wrote an announcement: “A la carte reservation is over. Come tomorrow. ” Having read the concept of the hotel at the end of the vacation, we found out that there is a free hammam, we also didn’t have time to use it, since everything was already taken, and upon arrival they said that everything was paid. The food was not bad, but for 7 days the eggs were a little strained for breakfast, there were also cereals, but it was impossible to eat them, lines accumulated in the dining room from time to time, the plates were empty and no one filled them, the kitchen staff stood next to a sad look.
I would like to note the work of the bartender Is and the chef of the restaurant, who carved on watermelons. Responsive people, it was a pleasure to deal with them. Also, in the shift of this chef, the food was tasty and varied.

In general, the location of the hotel is not bad, a large number of rooms, the only and significant minus they opened very early and completely unprepared, a lot of imperfections and shortcomings, very few Russian-speaking employees. They left money for the maids, for cleaning, the money disappeared, there was no cleaning, which is also very sad, for the entire stay the bed linen was not changed, just as the disposable slippers were never changed, there were no bathrobes in the room. The toilet constantly smelled of sewerage, and daily foam appeared from the grate on the floor.
The pool was cleaned daily after closing, and bleach was poured very, very much, in the toilet near the pool there was constantly no paper, then soap, then eternal dirt, the last few days it was generally clogged and no one cleaned it.
Talking with the residents, we found out that everything is not so bad with us, the air conditioner did not work in the people’s rooms, there were no remote controls for the TV and air conditioner, the refrigerator was leaking, the balcony did not close, etc. , in the end, no one solved all these problems , even after leaving complaints at the reception.