все хорошо, но.......... everything is fine, but..........

We rested at the Botanic Paradise Hotel in August 2010. We flew out on vacation with our grandson - 4 years old. That is, grandfather and grandmother and grandson. "Old men" we are not old yet -48 and 42 years respectively. Therefore, we tell in principle for young couples who are going to fly on vacation to Botanik with children. Now in order. We selected the hotel on the Internet by making a link to search for a holiday with children. Having received the necessary visual documentation and views of the hotel in the photo, we decided to take vouchers to Botanik. Now impressions. We arrived on August 01.2010. The transfer worked as expected with the operator TeZ Tour brought us to the reception at 11 min. We waited for the resettlement for a short time for about 40 minutes. We planned, as it should be, to “give it to the paw” so that it would be faster and with a view of the sea. But everything went without our initiatives. Settled in the room building "Palma". From it a direct path of 200 meters to the sea. Nearby 5 meters swimming pools for adults and children and a jacuzzi.
I want to note that we have not been to this hotel before, in 2006 we were at the Sapphire Hotel, it is not far from the botanist towards Alanya. So the first 4 days were great. The hotel staff is friendly, the cuisine is also rich and varied. The grandson was delighted with the sea and most of all with the children's pools. I note that we sunbathed strictly according to the "schedule". from 10 a. m. to 12 p. m. , they went to the room to rest, then after dinner from 4 p. m. to 6 p. m. they still swam. So like sunburns and blows did not receive. This is to the opinion of some people who wrote in the reviews that all problems with children's diseases are from the sun. For children there is of course where to play and turn around. Here, the animators, in principle, work well and there is entertainment. But I would like to dwell in more detail on the problems that began with us on the 5th day of rest. In the morning, our grandson Olezha had a high temperature. Always bring thermometers and antipyretic drugs with you,
also for colds and diarrhoea. We'll tell you why. So they measured the temperature of 38.6. The child feels bad. They began to try to reduce the temperature with antipyretics. They lowered it a little and then it generally rose to 39 and the grandson began to vomit severely. Thought and rushed to the so-called doctor in the hotel. Immediately make a reservation - there is almost never a doctor on site. The nurse is sitting. He doesn't speak Russian. Everything was explained on the fingers. I measured the temperature, they began to call (as written in the insurance) a Russian-speaking doctor came to Antalya from there. I looked and listened, she says you need to go to the clinic to take blood tests for the possibility of further use of antibiotics. We thought it might be a cold because the day before we had been swimming in the pool for a long time. We were not given a diagnosis. They said sit in the hallway. We sat with our grandson in our arms for 30 minutes waiting for an ambulance. Let's say right away

health workers first asked about the availability of an insurance policy. Having received an affirmative answer, they began to stir. Insurance is always needed. Then we waited for a car from the hospital, a private clinic, as it turned out in Side, and together with us they also registered a German man with a son of 11 years old with similar symptoms. We drove for 20 minutes in an ambulance to the hospital. They took us to the intensive care unit. A "Russian-speaking" worker came out, who distributes the patients and makes initial examinations together with the doctor. The grandson became very ill. They put us on the bed for examination and that's it. They began to walk around for some reason and did not really approach Oleg. A translator with a tablet on her chest immediately appeared to the German father and he could talk freely with the doctor and staff. Immediately, the German boy was examined, put on a drip and transferred for a while to the next room. Our Olezhka was approached by a doctor who felt and looked and said,
that it is a viral infection and dehydration of the body. They translated it for us and began to speak Turkish among themselves. And that's it. The reason for the inattention to us - Russian tourists was the following. Our initial symptoms of the disease are sent by fax or e-mail, we do not know exactly to Antalya, there is a doctor who gives (or does not give) consent to pay insurance costs. And at this time, the child all the time - about an hour, after arriving at the clinic, remained practically without help. Seeing all these cases, we began to pull the translator a little. Grandmother went down the corridors, found him, and with tears in her eyes and on the verge of a breakdown and rolling up a scandal, asked why no one was doing anything.
Only after that something began to do, a nurse appeared
I started putting on a drip. During this time, a German child was already injected with half a bottle of a dropper. The doctor from the words of the "translator" said,
that hospitalization is required. On the phone, they gave my grandmother a chance to talk to a representative of an insurance company in Antalya - she introduced herself as Linda. Her husband was talking to her. So the advice of this "compassionate" employee was the following: "You put a dropper and after you get drunk, go to the hotel room - everyone has such a nuisance with children. To which the wife said to her, " What are you talking about, what room in the hotel, the child is barely alive, we insist that we be left in the hospital. Here again some time passed - we already had difficulty thinking - then they announced to us that our insurance company Ingosstrakh had confirmed the payment of hospitalization expenses. We were loaded onto a gurney with a dropper and taken to the ward. We can't say anything in the ward - decent service. The ward is large - a place for the patient. There is a sofa that folds out for two. There is also a chair bed. toilet, shower,

wardrobe TV air conditioning, refrigerator. Food is brought on trays. The patient on special nutrition. Then we were treated constantly under a dropper for a 4-year-old boy for 2 days.
Feature was the following. Firstly, difficulties in communicating with health workers. They practically do not speak Russian. True, when going around the doctor, there is an interpreter with him through whom you can learn and talk something. Further, the insurance pays for the presence of a patient under the age of 18, one accompanying person. "The 2nd in our case, I, the grandfather, paid for my stay in cash. Therefore, we immediately advise you to take some money with you if it comes to hospitalization. So I paid $ 50 per day. Although I spent the night for 2 nights. The girl who draws up helped her name is Tatyana, she somehow wrote out the documents for me in a day. Thanks to her. She also organized the departure of us from the clinic.
They took us in cars belonging to the clinic for free. Then, when the tension subsided and Oleg felt better analyzing, I would still like to note:
- there were many children in the hospital with Botanica - this is definitely a viral infection.
- the hotel has not thought out a network of services, namely, the absence of a pharmacy kiosk. After all the treatments in the clinic, we still needed drops in the nose for a runny nose. So I came back to the doctor to ask for drops. Again, the first question for me is whether there is insurance. (there was already a doctor in addition to the nurse) Then he says whether you want to call the doctor in the room. I asked about the drops, I say I can buy from you. He doesn't have to go to the pharmacy. So, because of such a trifle, I had to run on foot from a 5-star hotel to a pharmacy. Walked at a fast pace for about 20 minutes in the direction of Alanya. There is a market where there is a pharmacy. There is nothing else nearby.
The hotel then noticed that the ambulance only had time to carry people with children and even adults to the clinic.
Otherwise, it seems like you can relax there, but after the clinic we already looked at the kitchen with suspicion and swam only in the sea.