Goldcity 2012 Gold City 2012

Rested in Goldcity two couples from September 30 to October 15.2012. We drove 3.5 hours to the hotel, they took everyone, even to Utopia, although it is further than Goldcity, we were the last to be brought. The room was not ready, because. cleaning was not done yet, they asked to wait an hour, then another and another... the keys were given at 14-20, but they took us at 15-00 and then after several reminders. We bought a penthouse in a three-story villa. They gave us the most extreme penthouse, from the side of mini-golf, although I asked for a closer one. They gave a shuttle schedule from the villas to the main building and from the hotel to the sea. We drove it for five days, but later we took the car, because. buses to the sea and to the villas began to run intermittently and were packed with people. They might not come at all. Rented a car at the hotel, 30 euros per day. Our room consisted of 2 upper floors, on the first floor with a kitchen, a bedroom, a bathroom and a balcony, on the second floor a bedroom, a bathroom and a large balcony with two sun loungers, a table and chairs. The room is equipped with all necessary equipment. But we only used the washing machine and sometimes the kettle, because took all inclusive. The service at the hotel is terrible, for 16 days of rest the sheets were changed once, but the pillowcases were never changed, they were cleaned disgustingly, and even then only when you contact the reception service. Sometimes, even for toilet paper, you had to go there, because. the cleaning lady did not notice that it was over. We had a problem with hot water in the villa, the heating system exploded twice and the heater did not work, they did it only after our scandal after 10 days, washed with cold water. I was surprised by the lack of bottled water, only the cooler was in the main building and the absence of glass glasses in the lobby bar and restaurant, poured into plastic. We have not seen this in five stars. Restaurant - one name, this is a real canteen. You cover the napkin and cutlery yourself, the dishes are cleaned by one person with a cart in front of you. For dinner, the table is not served. The food is very monotonous, a small assortment. The staff in the hotel is not enough, this seriously affects the service and cleanliness. Constant interruptions on the beach and in the SPA center with towels. The SPA center needs a major overhaul, it is very worn out. The beach also needs a major overhaul, especially the toilets. This is some kind of horror. If you are traveling with children, then it is better to take a room in the main building. the roads are very steep. A great water park has opened this year. There are many slides, although the water was cold, even in the children's pool.
My husband and I have been in this hotel for the third time, but twice we rested in the owner's villa, without vouchers and all inclusive and without touching the service. And this time, because of my sister, we decided to go on a tour, because. they wanted to get away from household chores. And frankly, very disappointed in the hotel. Of course, we understand that it is not very designed for tourists, because. it was built for sale. But if the hotel has already decided to work with tourists, then it is necessary not to save to such an extent on staff and on trifles... I wonder who, after such a “rest”, will want to buy a house there?