5 звезд от Ozkaymak Select Resort 5*. Категория не соответсвует 5 stars from Ozkaymak Select Resort 5*. Category does not match

The hotel was chosen by our daughter according to the reviews, so that the grandfather and grandmother with their grandson could have a good rest. What was our disappointment upon arrival. I wanted to run away in the first minute. Category hotel does not match. Positive reviews on the Internet about this hotel are apparently left by people who have not been to other 5 * hotels. We rested in the second decade of July 2018. Will we go there again and will we recommend the hotel to friends? Of course not. Drinking whiskey, raki and wine is welcome, but relaxing with young children (at the same time, the hotel positions itself as a family hotel) is a problem. Five stars - where do they come from?
So, everything is in order. We arrived at the hotel at night... we were provided with a room, however, the air conditioner did not work, the toilet bowl did not work, the towels were dirty, not cleaned after the previous guests. There are no slippers or bathrobes in the room. There is no pen or pencil. There are only 2 bottles of 0.33 liters in the Mini bar. water. We had to negotiate for an hour (there was no Russian-speaking manager, we had to communicate through Google translate), wait for the master (later the toilet bowl broke again). There was no crib and potty (toilet-potty for baby) for a three-year-old child (later, we had to buy a toilet-potty for baby ourselves in the village). There was no Internet (Wai-Fai) in the room, although this was one of the conditions for purchasing a ticket at a travel agency. Plus, the boorish behavior of the reception staff Burak and Said (I looked at the reviews - they already had negative reviews before). All attempts to complain and invite the leadership were only sneered - "you can complain to the president" (the question is which one? ). I had to contact the head of the Murad Bey hotel through the guide-manager of the travel company.
The holiday mood seemed spoiled. I immediately wanted to write a negative review about the reception, but the sea, well-groomed territory, a conversation with the director of the Murad Bey hotel, did their job - the mood got better. The territory is really well-groomed, there are swimming pools, including a children's one (only one problem is that they are heavily chlorinated, that even a few meters from them you can smell - it just stinks of bleach), there are slides. Meals are for adults, a varied choice, but feeding a three-year-old child is problematic (unfortunately, there are no cereals, children's soups. In general, there is no children's menu). Good selection of fruits and vegetables. Thanks to the chefs, but the service staff - a minus. Due to the large number of vacationers, workers do not always have time to clean the tables, some react "negatively" to comments and requests to clean the table. Old tablecloths, slow waiters. . . It seems that they are already very tired from work and tourists.

Wai-Fai only in the lobby, catches every other time. In the evening, almost all vacationers gather in the lobby, so it was also problematic to find a place behind an armchair or sofa and work quietly on the Internet.
Room cleaning is worth a separate review. In five-star hotels, it should be done daily with the replacement of linen and towels. For 8 days we were cleaned only twice. The first time - after the requirements for a night settlement (to clean up after the previous guests). Yes, the concierge came to clean up, but in the daytime sleep of a child. On the request to come and clean before dinner - no response. He will hand over water, replace the bag with garbage - that's all the cleaning, there was no talk at all about replacing towels and linen.
The beach is small - a narrow strip of sand along the coast, solid rows of dirty sun loungers, it's good that there is an awning. Taking into account the fact that 2 hotels use a narrow strip of the beach, there is a problem with the place, you have to take sunbeds at 6-7 in the morning, otherwise you will sunbathe under the open scorching sun and on the sand.
The last straw to the decision to write a negative review about the five-star hotel Ozkaymak select 5 * was the behavior of the previously designated Burak and Said. Someone has already written about problems with the exchange of beach towels and the return of a cash deposit for them. We also faced this. At the reception there is an announcement: “dear guests If you want to take a beach towel, please contact the reception $ 10 deposit in exchange for a card. Have a nice rest. ". On the eve of departure, upon the return of beach cards, they began to require us to present a check, which no one warned us about (it was not written in the announcement), refusing to return the deposit (at the same time, a copy of the issued check was found at the reception). But even this can be overcome, after a long explanation, thanks to the Russian-speaking manager, the deposit was returned to us. Departure from the hotel at 5:45 am, Given the early departure, they asked Burak and Said (there was their evening shift) to prepare for the morning - three lunch boxes with breakfast, I wanted to have breakfast and feed my grandson at the airport (the road was more than 2 hours, and departure at 11:10). What a surprise and horror we had before leaving, when, not understanding the Russian language, the night manager brought two sandwiches wrapped in film, instead of a lunch box thermo box. And this is a 5* hotel. I photographed this miracle for memory. Eating these sandwiches, after three hours it was simply dangerous. In order not to get poisoned, it was decided to throw them out at the airport. From such things and develops a negative attitude towards the hotel, eliminates what was good.

Summarizing the above, I want to turn to the owner (Mr. Ozkaymak) and the hotel management - if you position yourself as a hotel with a 5 * ultra all inclusive system, then such "trifles" are not acceptable. This drops interest in the hotel and in Turkey. Well, travel companies should, in cooperation with the Turkish Ministry of Tourism, in order not to deceive the expectations of vacationers, make adjustments to the categorization of hotels.