Наш номер с видом на море продали до нас Our sea view room was sold before us

Advice on how to act in case of rudeness of administrators about the lack of free rooms and receive monetary compensation! The hotel administration simply sells good rooms twice, once officially, and the second time for money already in the hotel itself. Tourists themselves unwittingly told us about it. Although we already understood the whole logic of such situations.
We bought a last-minute tour and only after the purchase began to read reviews. Most alarming is that the hotel administrators can send guests to spend the night for 1 or more nights in a strange room with a narrow loophole in the very corner of the room.
We booked and paid for a room with a balcony and sea view. We arrived after 14.00, when the rooms should be ready to receive guests. Administrator Burak, together with another administrator, immediately began to ask us strange questions, the answers to which they perfectly saw in their electronic ordering system. For example, "Did you book a standard room? " "No", we said, "with a sea view". We were told that they did not have such a free room and offered to stay in a nearby hotel, and come to eat at this one. I replied that this does not concern us, we want what we paid for. This was followed by the offer of a room on the first floor with a balcony directed towards the sea. We saw them later, only trees can be seen from the balcony.

Then we were told a story about a Russian plane that did not arrive and did not pick up Russian tourists, and therefore there are no free rooms. Keep in mind (! ), if this happens, then not the hotel, but the tour operator arranges accommodation for tourists where they find free rooms.
We were told there were NO rooms and no matter what we did it would not help us. It would be better for us to go to spend the night in that same magical room with a loophole window, which we read about. Good.
Then we called our company NAZAR and introduced them to the essence of the matter. They promised to contact us and wait. After a fairly short time we got a call, my husband spoke. The NAZAR hotel was told that there was a double booking. And her husband told them a story about a plane. We had faith. Then there was another call from the tour operator. We went back to the reception and realized that the admins had been kicked! The tone was ingratiating, we were asked to spend a very, very night just one night in that strange room, and the next day we could go and choose a room that we like and on any floor! It was in the evening, we were tired, ate, walked and went to bed. I advised the admins to lie equally to us and tour operators.
The next morning, we were given a key card for a new room and assured that we would like it very much, asked to remember their names (it is not clear why), especially Burak. In short, the room was just super!
The husband wrote an SMS to the representative of the tour operator that he did not want to pay for the first day in connection with the incident. The representative of the tour operator came to us the next day and said that they have a standard procedure for compensation of 7.000 rubles (1.000 crowns) per day. We received a receipt for the transfer of money! The tour operator, in turn, will receive this amount from the hotel.

The coolest thing is that all subsequent days in the bar on the first floor we were courted like relatives. As soon as we came, more often my husband? , to sit and check something on the Internet, someone from their bar immediately came up and offered to bring everything that we would like. Passing by later, they grabbed dishes and asked if we wanted anything else! So we laughed at them until the end of the stay.
Tip: do not argue with the reception yourself, let your tour operator do it for the money you paid! Then you will save your mood for the whole vacation.
What I want to note is the excellent work of the massage therapist in the hotel. My gratitude to him knows no bounds.