Чистоты и сервиса в отель бы завести оптом, а так всё супер! Cleanliness and service in the hotel would be brought in bulk, otherwise everything is super!

We rested in Ozkaymak Select Resort 5 * (ultra all inclusive) from 30.07 to 09.08. 2013.
In short, a good new hotel, with a well-groomed territory, a cozy beach, a fairly varied diet, large and comfortable rooms. However, this hotel is very lacking in service and cleanliness. Such an unfriendly welcome, disgusting work of the maid with dirty dishes, towels and linen has not been seen in any country (Spain 4*, Montenegro 4*, Greece 5*). If you want to go here, it is better to stay in the neighboring hotel Ozkaymak Incekum 5 *, they have a common area, you can use everything. I talked about dirty dishes in restaurants to Yulia, the hotel's guest relations employee, to no avail. In Turkey for the first time, so I talked with representatives of various tour operators - the hotel is really 4 * and not 5. In addition, this hotel is trying to bribe guests with a week of free rest in it if they write the best review about the hotel and post it on three sites. So do not believe too sugary reviews. Below are the details.
We arrived at the hotel at about 11 o'clock. When we got off the bus, the efficient porter helped with the suitcase. Check-in there from 14 o'clock, they did not immediately settle, but still ahead of schedule - at 13 o'clock. The hotel lobby is very comfortable, WiFi works, there is a lobby bar, a lot of tables with comfortable chairs and sofas, you can even sleep. The hotel is new, built last year and everything is brand new, looks great.

When registering at the hotel, the receptionists surprised me with their facial expressions! The impression is that they do not meet the guests of the hotel, being his face, but the sacks of potatoes are unloaded and you are another sack of potatoes from the last truck and it would be better if you were not here! In short, hospitality here somehow did not immediately waft : (.
Well, what's next, after 13. They gave the number 3112 and we went to look for it : ). We rummaged through three floors, found it in 10 minutes. In the hotel, all rooms start with a triple, the second digit is the floor of the guest room, the first of which is located on the third floor of the building, and the last two digits are the room number on the floor. In short, the first digit confuses everything : ).
Actually number. Quite spacious with a side sea view, carpeted floor, free minibar and safe, chair, armchair, sofa, two large beds (approximately 145 by 200 cm), TV with a diagonal of 84 cm, air conditioning with a bunch of buttons adjustable by half a degree. In general, a brand new excellent comfortable room. However, despite the novelty, the balcony door was no longer locked, because. the locking mechanism is poor. Therefore, this problem was not only with us, I heard about it from other guests. They called the master, who at first wanted to change the mechanism, and then simply bent the aluminum profile of the door with pliers, and that's the whole repair, which is only enough for our 10 days, no more. The safe was screwed on somehow and the switch of one bedside lamp fell in, so it did not turn on. On the last shortcomings with the repair did not bother. As for the work of the maid, so there is a complete pipets. The man worked fine only the first day and apparently immediately counted on a tip, but we didn’t leave anything on the first day. From the second day, the service became frankly not intrusive: I vacuumed in the room every other day or two, I almost never put shower gels and shampoos, I changed the towels twice in 10 days (even when on the 6th day the towels were thrown on the floor, she picked it up and hung it on the balcony to dry, it was for sure they were because they had not washed stains from the very beginning, this clearly betrayed them : )), the mini-bar was replenished every other time. For the reasons of all this, I had to contact the reception 4 times, only then everything was done. There was a desire every day in the morning to come to the reception and say what needs to be done in the room today. Bed linen, as well as towels, were stained. In principle, I did not want to give tips for such work at all.
As for the territory of the hotel, here it is combined with the neighboring hotel Ozkaymak Incekum 5 * (you can use everything, including the restaurants of the neighboring hotel) and in general it is quite large, very comfortable, green, well-groomed, it is pleasant to walk in the shade of large palm trees and alianders . On the territory there is a pool with three water slides that work from 10 to 12 and from 14 to 17 there is a paradise for children, our son was just eager to go there. In total, there are three swimming pools on the territory of the hotel and one largest one on the territory of the neighboring hotel, where all the animation took place, which I also can’t rate, because. I didn’t attend almost a single event, I can only say that some games are held in the pool of a neighboring hotel, there is a mini disco, as well as live music in the evenings in a snack restaurant. I myself have never been to the pools themselves either, I prefer the sea, diving and swimming with a mask and snorkel.

I liked the access to the sea at the hotel, the beach at the hotel is located in a small bay, so there is no big wave there ever. The beach itself is also not big but cozy, clean enough, I didn’t notice any shortcomings with sunbeds. The beach has sand, pebbles and rocks in a couple of places. On the right is a pier with water sports (parachute, jet ski, water skiing, board, banana, inflatable mattress, catamaran), on the left near the edge of the bay there was a pirate flotilla of 5-6 ships with an excursion and tourist intent, sailing in the morning to the sounds of soundtracks for the films "Titanic" and "Pirates of the Caribbean". The bottom near the coast is mostly sandy, and further from the coast there are rocks under water, smooth - you can safely get up. It is very interesting to swim and dive with a mask, there are a lot of all kinds of marine life around the rocks, I personally saw a sea turtle about 60 centimeters in size  . The water is warm, comfortable, though by lunchtime and in the evening it becomes noticeably cloudy and it is already hard to see through the water column of 2-3 meters. There are no sea urchins at the bottom, which does not speak in favor of the purity of the local waters, I have never seen jellyfish, and swam with a mask almost every day.
Now for the places of food, their quality and actually what they feed and how. Breakfast and dinner are held in the main restaurant (ground floor of the hotel building), lunch - in the snack restaurant by the pool with water slides. There are several bars around the territory with drinks and all kinds of fast food.
The set of dishes in general is quite diverse, for example, more than a dozen salads are offered for lunch and dinner, very tasty soups. For breakfast, there are many dry breakfasts, all kinds of sausage and cheese cuts, delicious pancakes, scrambled eggs and much more. In general, with a variety of dishes, everything is fine. Not much fruit was offered, usually 3-4 types, but they changed from day to day (there were watermelons, melons, apples, grapes, plums, peaches, nectarines, pears). The minuses in the kitchen (purely for my taste) include perhaps not a sufficient variety of meat dishes - mostly all from chicken, and pastries with desserts were not pleased with the variety - no matter how much everything, but all the same because (buns of different shapes but from this test, desserts are almost the same). Ice cream here is only 2 hours (from 12 to 14) a day in one of the bars and one kind (if you want a different kind - wait until the people eat this one and maybe then there will be another : )), and freshly squeezed juices in the restaurant for an additional fee even in the morning : (. I can’t evaluate alcohol, because I’m not a fan and here I tried only red and white wine once - normal.
From the restaurants here, of course, only the name, because. the restaurant implies not just “came in to eat”, but a certain process. If you go to have breakfast, lunch, and even more so dinner in a restaurant, you expect the appropriate reception, atmosphere and service. Another thing is if you run into a roadside cafe to eat belyash with coffee. So there is really a buffet cafe here, and a snack restaurant is just a roadside eatery. And most importantly, all these grief restaurants are sorely lacking in cleanliness !! ! A lot of poorly washed dishes (sticky, divorced, sticky crumbs, even ash from cigarettes in mugs are found), despite the fact that disposable dishes are also used, the floor is often dirty, especially in a snack establishment (if you don’t come at the beginning of dinner), tablecloths after visitors are brushed by sluggish waiters with a brush into a scoop and turned over (the tablecloths are changed only if they are all stained at all), it’s good that they don’t sweep anything from the floor with these brushes and scoops, I hope. The waiters here, by the way, are somehow not quick, sad and lethargic, they are offended by the roofing felts of the magic pendal, they don’t have enough, I don’t know. In short, you look at them, and it becomes sad. Of course, in fairness, I must say that the guests of the hotel also sometimes behave like pigs, for which, at least clean up or not, it's all the same. The only good news is that I did not see Russian-speaking people among such shots.

At the same time, I want to note that in the restaurants of the neighboring hotel, with cleanliness, friendliness and promptness of the waiters, everything was on the level, they were even met at the entrance, just surprisingly, the last few days they only went there for dinner and for lunch several times. Desserts there are also much better (for my taste), but the rest is about the same. Breakfasts on a set of dishes I liked more in our hotel, I went through the dishes : ). By the way, I'm not the only one, every day I watched people look at the dishes, someone wipes them with napkins, even the hotel staff with walkie-talkies also chose dishes for themselves.
Separately, I will say about the spa center of the hotel. We went to the hamam with a massage and then another 7 days of massage, and also just to the sauna. I didn’t go to the spa before, there’s nothing to compare with, but still everything was fine, the staff was polite and friendly, nothing bothered me. Only pleasant impressions remained from the spa center - a great addition to relaxing at sea, thanks to the masseurs.
Well, that's how it is somehow : )!