The hotel does not match the description

Written: 30 october 2023
Travel time: 18 — 23 october 2023
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 4.0
Food: 7.0
Amenities: 4.0
The hotel does not live up to its 5 stars. There was no animation for children (although it is included in the price). The hotel looks beautiful, but it needs renovation. Everything in the rooms is old and not cleaned; in our room the reptile was torn and covered in blood. Every day the staff cleaned, only in the corridor (the food was varied for 3 days, then everything worsened. There is little choice of food for children (there are no soups), only their Turkish ones. At the bars, both juices and alcohol are all diluted. At the promised Ottoman dinner, we ended up refused, the reason for the hotel's closure. Why doesn't the tour operator warn about this?
Pros: slides, clean pools, large area, children's playground, good friendly cooks, nice beach with a bridge, hammam
Translated automatically from Russian. View original