отель сдает свои позиции the hotel is losing ground

We have been in this hotel for several years now. Have stayed here 5 times already. I want to say that the hotel is losing ground. Compared to 2006 It's not 5 stars anymore. Yes, the area is beautiful and green. So here's what you didn't like this year!
First meal. I will not say that I am a gourmet, but I did not manage to eat delicious food this year. The menu is the same. Turkey, different types of chicken, beef chopped and stewed in pieces, eggplants stuffed with something. The food is the same every day. If earlier on the tables you could find different types of lamb, steaks, but now this is not the case. As for fruits and sweets. In 2006 it was full of Turkish sweets and fresh figs. In this, the amount of Turkish sweets was minimal, there was no fresh figs at all, although the fig season was in full swing. But biscuit cakes filled with poisonous colors (red, pink, green) are more than enough. The second is the cleanliness of the dishes. Check glasses, spoons and plates. For example, three times (on different days) they brought us a glass with lipstick prints. To our remark, the waiter does not even apologize, just takes a glass from the next table and gives it to you. Check tea and coffee cups, as there are also poorly washed specimens. I saw with my own eyes how a child in the children's buffet dropped the tongs. The problem was solved with lightning speed - the tongs that fell on the floor were picked up by employees and put back in place. You think they were rinsed with water, you are wrong. Sorry, but this is not a 5 star level.
The third is service. In the main restaurant it is quite difficult to find a free place for dinner if you are 10-15 minutes late. And even if you find a place, then you have to run after the waiter and ask him to clean it. In this case, cleaning takes place in haste. I am also silent about its quality.

Fourth, the staff. The waiters are sluggish, but oh well. There is another point, the staff eats together with the guests. Those. guests pay not only for their food, but also for the food of the staff. But these are trifles. There is a small nook in the main restaurant. It is located next to the children's buffet and a mini bakery. So that's where the staff gathers for a meal. There was one case, an employee girl approached a baker who actively bakes small breads with cheese, cottage cheese and eggs, minced meat, talked to him and returned to her lunch. A few minutes later the baker brought them fresh bread from the oven. While vacationers were served warmed bread baked in advance. The fact that some employees stare and discuss the people I do not take into account.
Fifth - children's animation. When Sergei worked there, the child rode with great pleasure. But nothing lasts forever, now a new animator Rizvan is working there. A very good guy. But the girls, his assistants are just lazy. Yes, they dance in the evening animation, but during the day. I know it's hot, but the kids are hot too. Our child took part in the local children's olympic games. The games were scheduled for 3:30 pm. The action started just an hour later. The child gave his name, but she was called SHE or GIRL for short. At the end of the holiday, our name was still remembered.
Sixth - obsession on the beach (massage, spa, water sports, jewelry, furs, etc. ). On the first day, and the next, including on the beach with a frequency of 15-20 minutes. you will be forced to refuse or agree with the mass of services provided (massage, peeling, spa, parachute flight, etc. ) and it doesn’t matter at all that yesterday and the day before yesterday they already said NO. Every day they will come up to you and scratch the same thing. I remember that this is one of the methods to earn more, but as long as you convincingly ask three or four times not to offer you anything else, they will not leave you behind.