Отель не оправдал наши ожидания. The hotel did not live up to our expectations.

Several years ago I went abroad for the first time. And that was Turkey.
I didn't expect to be in a fairy tale. I was delighted, fell in love with this country, their customs, was amazed at the service of the ICC Santay Family Hotel.
Since then, I have been vacationing here with my family. Even when the second child was born, we decided to rest, but in a higher-class hotel, we chose the ICC Green Palace - this chain of hotels of the IC chain. In the catalogs and on the website, the hotel is declared as a high-class hotel and belongs to the VIP hotels.
We've arrived. Oh hello Turkey and super service. The territory is well-groomed, everything is beautiful. Wow, the dream has come true.

And as soon as we entered the room, we realized - goodbye service. All this is from the series: "Do not believe what is written. " The hotel and rooms require renovation, the food does not pull even a good four, in order to provide something to the room you just need to “knock out”, there is practically no children's animation, Ala carte restaurants are not restaurants at all, but horror “flying on the wings of the night”. Slippers, a kettle were received on the third day after the tenth reminder, and the kettle was needed to prepare the mixture, because we arrived with a baby. Tortured to ask to cook porridge. It should be noted that everything was agreed in advance with the hotel administration.
At the time of ordering the hotel, we were offered a service - a baby carriage, we were delighted and did not take ours. But in vain, no one provided a stroller - it was just PR. And since the child is heavy on the third day, I had to buy a stroller.
But the main surprise awaited us at the end of the holiday. Since childhood, we know the catchphrase of our classic: "They steal. " Luckily, I never experienced this in my home country. But I felt it in the hotel. Moreover, I encountered professionals who have this business debugged at a high level. And as I found out later - this is not an isolated case.
And here's what happened. I put a handbag with money for small expenses (judging by the money left, our expenses were not very small) I put in a closet, but not in a conspicuous place (understand me correctly - you won’t run to the safe every time), I tried to disguise things. So on the last day, packing my bags, I opened my purse (and I know how to count money, I’m not such a rich person, I even know the banknotes that were there) and surprise! A third of the money is missing (150 Euros and 60 US dollars). Immediately shock. I just didn't believe it. Began to think with his wife, what could happen? Surely, in our absence, someone rummaged through our things. It got very ugly. We realized that outsiders had no access to the numbers. And it turns out that those people who smile at us and look ingratiatingly into our eyes, and we give them a generous tip, are also robbed of us! Blimey!
With tears we ran to the reception. And then surprise number 2. They stopped understanding Russian! I had to express myself in English. With difficulty, they began to understand us (it is a pity that during this time I did not learn Turkish, I would have known what happened, I would have prepared).

Second series. They understood us, they said: "Don't worry, we have a video, we'll watch it and find out everything. " They looked and said: “Your wife left the room and she had a bag, and if there was a theft, they would have stolen the entire amount. ” True, my wife went out with another bag, but they did not want to pay attention to these little things. The circle is closed.
Other vacationers came out to our noise and it turned out that the same story happened to almost everyone. But no one turned to the management, because. thought they were suffering from amnesia. Apparently there is a virus in that hotel.
It was not possible to cure him and identify a group of small, vile thieves. The plane would not wait. It was possible to stay and conduct an investigation, but we must take into account that I have children with me, the youngest of which is only 7 months old, and I would have got a lot of money.
So, if you are going to have a rest in Turkey, avoid the ICC Green Palace hotel………
Even if you keep the money in your hands all the time, by the time you arrive, they will come up with a more sophisticated form of how to share it with you.
I repeat: PROFESSIONALS WORK!
Well, I don't despair. Next year I will go to Turkey anyway, but I will avoid these places. A bunch of scumbags cannot spoil the impression of the country and such wonderful people.