Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
3.0
Cleanliness:
4.0
Food:
3.0
Amenities:
8.0
The area is really great! A lot of cozy alleys, a lot of greenery, whole fields, pools, there are so many of them that there was no crowd anywhere. The sea is awesome too. Nice entry, sand. Loungers enough, at a good distance from each other. In the evenings, the beach is cleaned by a special machine, the sand is leveled. The children's city of professions is also in the top ten! The lobby is expensive and rich, gold, fountains, gigantism. Oh yes, at Guest Relations you could ask for a children's backpack with gifts for the child, it was very nice. But sorry to have to ask...
Bad.
We booked a Lake house garden view room (view of the garden, not the pool), as a wish, a double bed was registered (a three-year-old child sleeps with us). We go into the room (on the 1st floor), the smell of moisture and mold. It didn’t seem right, but it stands so that the ax can be hung. My first thought: it will fade ...but hardly. Then I look at the single beds and tell the boy that he helped us, that this is not it.
By the way, the boy is neither in Russian, nor in English, nor boom-boom. And this applies to 90% of the entire hotel staff. Without going into details, I’ll say that there are no double beds in such rooms (probably our operator messed up something), they cannot change the bed, they cannot change the mattress, they can only change the room with a surcharge. Surcharge was 40 euros per day. Total +320 euros for a double bed, just for a bed!! ! By the way, it can be called a double with a big stretch. They moved me to a room on the 2nd floor, with a double bed, overlooking the pool (a nice bonus) and no mold smell. As I read in another review, the smell of mold is due to the fact that the floor in these rooms is not tile, but carpet, and when people leave the pool (on the first floor there are rooms with direct access to the pool), then all the moisture remains in this carpet coating. How the moisture got to the room overlooking the garden - no idea.
Move on. Nutrition.
In connection with the coronavirus pandemic, restrictions were introduced in hotels, now hotel workers impose food on tourists. Probably because of this, the set of dishes was very poor. Here from the word at all. Sometimes there was simply nothing to choose from. But these are still flowers. You approach the chosen dish, it was slices of potatoes, separately fried, this is a side dish, you point with your finger, the worker nods and puts you ...2 pieces ! ! TWO THINGS, CARL! ! Not two servings, not two spoons, TWO PIECES!! ! I am an ordinary man, I have 75 kg of weight, I have nothing else on my plate, he puts me 2 pieces. Am I a refugee and eating you? I paid 3.000 euros for all this! Do you have to beg for food? And this situation is everywhere, you stand and beg "more, more, more ... ".
This also applies to the children's menu. You ask for soup, they pour it into a plate for 1 finger. What is it? This is greed! We talked later with other vacationers, everyone complains that they go hungry ...
Sitting down at tables in a restaurant, there were never napkins, salt, pepper, or toothpicks on the table. The waiter was supposed to bring all this later ...if he notices you. And if he doesn’t notice, he, anyone, himself ...The waiters easily manage to take the plate from under your nose from which you are still eating. First, you need to beg for food, then follow it and make sure that it is not taken away. Here's an all-inclusive for you.
To refill the bar in the room had to call every time to remind. The bar is replenished based on what you drank. There were 2 forfeits, 2 cola and 2 sprites. Drank 1 cola? Get 1 cola.
On the second day of my stay, my child had a birthday. I went to Guest Relations and ordered a bouquet for my wife, $82, just a second. We agreed on the time when it needs to be delivered to the room. We're late. I wanted to surprise my wife, but we are sitting in the room and I can’t explain why we are in the room, and not by the pool. I had to call to remind myself.
Separately, about the guide. We met.
Nothing helpful, not a word about insurance or "how to improve your stay at the hotel? ". Here, buy a transfer for $50, a fast track for $225, go shopping. Zero utility!
Bad.
We booked a Lake house garden view room (view of the garden, not the pool), as a wish, a double bed was registered (a three-year-old child sleeps with us). We go into the room (on the 1st floor), the smell of moisture and mold. It didn’t seem right, but it stands so that the ax can be hung. My first thought: it will fade ...but hardly. Then I look at the single beds and tell the boy that he helped us, that this is not it.
By the way, the boy is neither in Russian, nor in English, nor boom-boom. And this applies to 90% of the entire hotel staff. Without going into details, I’ll say that there are no double beds in such rooms (probably our operator messed up something), they cannot change the bed, they cannot change the mattress, they can only change the room with a surcharge. Surcharge was 40 euros per day. Total +320 euros for a double bed, just for a bed!! ! By the way, it can be called a double with a big stretch. They moved me to a room on the 2nd floor, with a double bed, overlooking the pool (a nice bonus) and no mold smell. As I read in another review, the smell of mold is due to the fact that the floor in these rooms is not tile, but carpet, and when people leave the pool (on the first floor there are rooms with direct access to the pool), then all the moisture remains in this carpet coating. How the moisture got to the room overlooking the garden - no idea.
Move on. Nutrition.
In connection with the coronavirus pandemic, restrictions were introduced in hotels, now hotel workers impose food on tourists. Probably because of this, the set of dishes was very poor. Here from the word at all. Sometimes there was simply nothing to choose from. But these are still flowers. You approach the chosen dish, it was slices of potatoes, separately fried, this is a side dish, you point with your finger, the worker nods and puts you ...2 pieces ! ! TWO THINGS, CARL! ! Not two servings, not two spoons, TWO PIECES!! ! I am an ordinary man, I have 75 kg of weight, I have nothing else on my plate, he puts me 2 pieces. Am I a refugee and eating you? I paid 3.000 euros for all this! Do you have to beg for food? And this situation is everywhere, you stand and beg "more, more, more ... ".
This also applies to the children's menu. You ask for soup, they pour it into a plate for 1 finger. What is it? This is greed! We talked later with other vacationers, everyone complains that they go hungry ...
Sitting down at tables in a restaurant, there were never napkins, salt, pepper, or toothpicks on the table. The waiter was supposed to bring all this later ...if he notices you. And if he doesn’t notice, he, anyone, himself ...The waiters easily manage to take the plate from under your nose from which you are still eating. First, you need to beg for food, then follow it and make sure that it is not taken away. Here's an all-inclusive for you.
To refill the bar in the room had to call every time to remind. The bar is replenished based on what you drank. There were 2 forfeits, 2 cola and 2 sprites. Drank 1 cola? Get 1 cola.
On the second day of my stay, my child had a birthday. I went to Guest Relations and ordered a bouquet for my wife, $82, just a second. We agreed on the time when it needs to be delivered to the room. We're late. I wanted to surprise my wife, but we are sitting in the room and I can’t explain why we are in the room, and not by the pool. I had to call to remind myself.
Separately, about the guide. We met.
Nothing helpful, not a word about insurance or "how to improve your stay at the hotel? ". Here, buy a transfer for $50, a fast track for $225, go shopping. Zero utility!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- VIP, individual approach
- A beautiful hotel. That's all
- Service and restaurant sucks
- Bad service
- In general, except for a couple of small moments, the hotel can be called perfect!
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