Spacious, beautiful, large lobby, everything is convenient. The buildings stretch to the sea, the room with a sea view is pleasant. Clean, tidy, well-groomed, logistically convenient. The room is quite large: powerful air conditioning, a large balcony, a jacuzzi, which I never used. The layout is a bit strange: the toilet is in a closet, the shower is built into the wall on three sides.
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Spacious, beautiful, large lobby, everything is convenient. The buildings stretch to the sea, the room with a sea view is pleasant. Clean, tidy, well-groomed, logistically convenient. The room is quite large: powerful air conditioning, a large balcony, a jacuzzi, which I never used. The layout is a bit strange: the toilet is in a closet, the shower is built into the wall on three sides. But overall, it's okay - there's more space than necessary.
Of the inconveniences: it's inconvenient to work on a laptop in the room - a small couch without a back near the table, and the chair is also not designed for sitting with a laptop. But who is a normal person who takes a laptop with them to a resort hotel, right?
The territory is not small and not large. There is room to walk, but not get lost. And very green - tall vegetation, cozy gazebos, hammocks, themed areas, fountains. The pond with carp near the restaurant is especially beautiful, they swim right next to the tables. Its own beach with a pontoon - the pontoon is large and slightly blocks the view, but nothing critical. The sand is Belek, not yellow, but clean. The sea is still cold in April.
One of the pools, which looks like a 50-meter sports pool, was heated — and generously: the water is really warm, you get out of it and freeze in the sun. Somewhere around 25–27 degrees. At this time of year, there are few people, there are enough sunbeds and towels for everyone.
Now the main thing is the kitchen. This is the real star of Ella. It is not at all like a regular all-inclusive: there is always something really tasty — both main courses and desserts. Not the case when there is a lot of everything, but there is nothing to eat.
The wine at the all-inclusive is pleasant — there is both tartness and depth. A large salad area with different types of salads and cheeses, there are always avocados. One evening, boiled king prawns were served for dinner. Several types of fish, red fish are available almost every day. There are a lot of snacks. They serve delicious Turkish tea and coffee, and a lot of everything else.
A huge selection of desserts, and such that you want to take more. Turkish baklava soaked in sweet milk — I don’t know what it’s called, but it’s delicious, I always came back for more. For breakfast, there are delicious croissants, pancakes with chocolate and jams, fresh waffles. There is also a diet zone with steamed vegetables and fruits.
I would like to separately mention the lobby bar.
The cocktails are great: you open the menu and you get lost in the number of options. I liked the whiskey-based Manhattan the best. The girls had milkshakes, chocolate cocktails and daiquiris - the azaleas are also very tasty. There is also a bar-restaurant near the beach - nice, but they cook there a little less carefully, although the menu is the same.
The beach loungers are soft, with covers and umbrellas. There are showers, changing rooms, toilets. Everything is thought out and made comfortable.
In general, the hotel does not impress with its interiors or any flashy sophistication. It is large enough, but not too modern, in some places renovated, although there is no impression of old or neglected. Their main trump card and obvious advantage is the cuisine and cocktails. They are outstanding for a hotel at this price
Of the inconveniences: it's inconvenient to work on a laptop in the room - a small couch without a back near the table, and the chair is also not designed for sitting with a laptop. But who is a normal person who takes a laptop with them to a resort hotel, right?
The territory is not small and not large. There is room to walk, but not get lost. And very green - tall vegetation, cozy gazebos, hammocks, themed areas, fountains. The pond with carp near the restaurant is especially beautiful, they swim right next to the tables. Its own beach with a pontoon - the pontoon is large and slightly blocks the view, but nothing critical. The sand is Belek, not yellow, but clean. The sea is still cold in April.
One of the pools, which looks like a 50-meter sports pool, was heated — and generously: the water is really warm, you get out of it and freeze in the sun. Somewhere around 25–27 degrees. At this time of year, there are few people, there are enough sunbeds and towels for everyone.
Now the main thing is the kitchen. This is the real star of Ella. It is not at all like a regular all-inclusive: there is always something really tasty — both main courses and desserts. Not the case when there is a lot of everything, but there is nothing to eat.
The wine at the all-inclusive is pleasant — there is both tartness and depth. A large salad area with different types of salads and cheeses, there are always avocados. One evening, boiled king prawns were served for dinner. Several types of fish, red fish are available almost every day. There are a lot of snacks. They serve delicious Turkish tea and coffee, and a lot of everything else.
A huge selection of desserts, and such that you want to take more. Turkish baklava soaked in sweet milk — I don’t know what it’s called, but it’s delicious, I always came back for more. For breakfast, there are delicious croissants, pancakes with chocolate and jams, fresh waffles. There is also a diet zone with steamed vegetables and fruits.
I would like to separately mention the lobby bar.
The cocktails are great: you open the menu and you get lost in the number of options. I liked the whiskey-based Manhattan the best. The girls had milkshakes, chocolate cocktails and daiquiris - the azaleas are also very tasty. There is also a bar-restaurant near the beach - nice, but they cook there a little less carefully, although the menu is the same.
The beach loungers are soft, with covers and umbrellas. There are showers, changing rooms, toilets. Everything is thought out and made comfortable.
In general, the hotel does not impress with its interiors or any flashy sophistication. It is large enough, but not too modern, in some places renovated, although there is no impression of old or neglected. Their main trump card and obvious advantage is the cuisine and cocktails. They are outstanding for a hotel at this price
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"+": + VIP, individual approach. + All rooms provide a bathrobe and slippers for children (pink or blue from 3 to 12 years old), cartoon channels from 07:00 to 22:00, a baby shower set, a soft toy, a bath, a pot, a bottle warmer, a baby walkie-talkie, stroller - subject to availability and upon request.
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"+":
+ VIP, individual approach.
+ All rooms provide a bathrobe and slippers for children (pink or blue from 3 to 12 years old), cartoon channels from 07:00 to 22:00, a baby shower set, a soft toy, a bath, a pot, a bottle warmer, a baby walkie-talkie, stroller - subject to availability and upon request.
+ Parents can get a pager (free of charge, upon request), or download the program to their smartphone and watch the children in the mini club.
+ For children from 4 to 12 years old, personal registration upon arrival and departure at the reception.
+ Babysitting at "Smiling Babies" (1-2 years old) and "Everland Q" (3-12 years old), during working hours - free of charge on the territory of the mini-club, outside working hours - for a fee (upon prior request).
+ Special diapers for swimming, waterproof in water, toys for playing in the sandbox.
+ Children's restaurant in the mini-club (lunch, afternoon tea and dinner: cereals, soups... ) Children's buffet in the main restaurant. Baby food (Bebelac, Milupa, Aptamil... )
+ Children's city of professions Q City on site for free.
+ The hotel hosts the annual traditional Kite Festival, Olive Harvesting Festival, etc.
+ Green, large area.
+ Delicious and varied food. Quality imported alcoholic and non-alcoholic drinks.
+ Entertainment for children for every taste and for every age - from 1 to 17 years old.
"-":
- None.
Video review - https://www. youtube. com/watch? v=X0GwaFfirhs
+ VIP, individual approach.
+ All rooms provide a bathrobe and slippers for children (pink or blue from 3 to 12 years old), cartoon channels from 07:00 to 22:00, a baby shower set, a soft toy, a bath, a pot, a bottle warmer, a baby walkie-talkie, stroller - subject to availability and upon request.
+ Parents can get a pager (free of charge, upon request), or download the program to their smartphone and watch the children in the mini club.
+ For children from 4 to 12 years old, personal registration upon arrival and departure at the reception.
+ Babysitting at "Smiling Babies" (1-2 years old) and "Everland Q" (3-12 years old), during working hours - free of charge on the territory of the mini-club, outside working hours - for a fee (upon prior request).
+ Special diapers for swimming, waterproof in water, toys for playing in the sandbox.
+ Children's restaurant in the mini-club (lunch, afternoon tea and dinner: cereals, soups... ) Children's buffet in the main restaurant. Baby food (Bebelac, Milupa, Aptamil... )
+ Children's city of professions Q City on site for free.
+ The hotel hosts the annual traditional Kite Festival, Olive Harvesting Festival, etc.
+ Green, large area.
+ Delicious and varied food. Quality imported alcoholic and non-alcoholic drinks.
+ Entertainment for children for every taste and for every age - from 1 to 17 years old.
"-":
- None.
Video review - https://www. youtube. com/watch? v=X0GwaFfirhs
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• 4
The area is really great! A lot of cozy alleys, a lot of greenery, whole fields, pools, there are so many of them that there was no crowd anywhere. The sea is awesome too. Nice entry, sand. Loungers enough, at a good distance from each other. In the evenings, the beach is cleaned by a special machine, the sand is leveled.
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The area is really great! A lot of cozy alleys, a lot of greenery, whole fields, pools, there are so many of them that there was no crowd anywhere. The sea is awesome too. Nice entry, sand. Loungers enough, at a good distance from each other. In the evenings, the beach is cleaned by a special machine, the sand is leveled. The children's city of professions is also in the top ten! The lobby is expensive and rich, gold, fountains, gigantism. Oh yes, at Guest Relations you could ask for a children's backpack with gifts for the child, it was very nice. But sorry to have to ask...
Bad.
We booked a Lake house garden view room (view of the garden, not the pool), as a wish, a double bed was registered (a three-year-old child sleeps with us). We go into the room (on the 1st floor), the smell of moisture and mold. It didn’t seem right, but it stands so that the ax can be hung. My first thought: it will fade ...but hardly. Then I look at the single beds and tell the boy that he helped us, that this is not it.
By the way, the boy is neither in Russian, nor in English, nor boom-boom. And this applies to 90% of the entire hotel staff. Without going into details, I’ll say that there are no double beds in such rooms (probably our operator messed up something), they cannot change the bed, they cannot change the mattress, they can only change the room with a surcharge. Surcharge was 40 euros per day. Total +320 euros for a double bed, just for a bed!! ! By the way, it can be called a double with a big stretch. They moved me to a room on the 2nd floor, with a double bed, overlooking the pool (a nice bonus) and no mold smell. As I read in another review, the smell of mold is due to the fact that the floor in these rooms is not tile, but carpet, and when people leave the pool (on the first floor there are rooms with direct access to the pool), then all the moisture remains in this carpet coating. How the moisture got to the room overlooking the garden - no idea.
Move on. Nutrition.
In connection with the coronavirus pandemic, restrictions were introduced in hotels, now hotel workers impose food on tourists. Probably because of this, the set of dishes was very poor. Here from the word at all. Sometimes there was simply nothing to choose from. But these are still flowers. You approach the chosen dish, it was slices of potatoes, separately fried, this is a side dish, you point with your finger, the worker nods and puts you ...2 pieces ! ! TWO THINGS, CARL! ! Not two servings, not two spoons, TWO PIECES!! ! I am an ordinary man, I have 75 kg of weight, I have nothing else on my plate, he puts me 2 pieces. Am I a refugee and eating you? I paid 3.000 euros for all this! Do you have to beg for food? And this situation is everywhere, you stand and beg "more, more, more ... ".
This also applies to the children's menu. You ask for soup, they pour it into a plate for 1 finger. What is it? This is greed! We talked later with other vacationers, everyone complains that they go hungry ...
Sitting down at tables in a restaurant, there were never napkins, salt, pepper, or toothpicks on the table. The waiter was supposed to bring all this later ...if he notices you. And if he doesn’t notice, he, anyone, himself ...The waiters easily manage to take the plate from under your nose from which you are still eating. First, you need to beg for food, then follow it and make sure that it is not taken away. Here's an all-inclusive for you.
To refill the bar in the room had to call every time to remind. The bar is replenished based on what you drank. There were 2 forfeits, 2 cola and 2 sprites. Drank 1 cola? Get 1 cola.
On the second day of my stay, my child had a birthday. I went to Guest Relations and ordered a bouquet for my wife, $82, just a second. We agreed on the time when it needs to be delivered to the room. We're late. I wanted to surprise my wife, but we are sitting in the room and I can’t explain why we are in the room, and not by the pool. I had to call to remind myself.
Separately, about the guide. We met.
Nothing helpful, not a word about insurance or "how to improve your stay at the hotel? ". Here, buy a transfer for $50, a fast track for $225, go shopping. Zero utility!
Bad.
We booked a Lake house garden view room (view of the garden, not the pool), as a wish, a double bed was registered (a three-year-old child sleeps with us). We go into the room (on the 1st floor), the smell of moisture and mold. It didn’t seem right, but it stands so that the ax can be hung. My first thought: it will fade ...but hardly. Then I look at the single beds and tell the boy that he helped us, that this is not it.
By the way, the boy is neither in Russian, nor in English, nor boom-boom. And this applies to 90% of the entire hotel staff. Without going into details, I’ll say that there are no double beds in such rooms (probably our operator messed up something), they cannot change the bed, they cannot change the mattress, they can only change the room with a surcharge. Surcharge was 40 euros per day. Total +320 euros for a double bed, just for a bed!! ! By the way, it can be called a double with a big stretch. They moved me to a room on the 2nd floor, with a double bed, overlooking the pool (a nice bonus) and no mold smell. As I read in another review, the smell of mold is due to the fact that the floor in these rooms is not tile, but carpet, and when people leave the pool (on the first floor there are rooms with direct access to the pool), then all the moisture remains in this carpet coating. How the moisture got to the room overlooking the garden - no idea.
Move on. Nutrition.
In connection with the coronavirus pandemic, restrictions were introduced in hotels, now hotel workers impose food on tourists. Probably because of this, the set of dishes was very poor. Here from the word at all. Sometimes there was simply nothing to choose from. But these are still flowers. You approach the chosen dish, it was slices of potatoes, separately fried, this is a side dish, you point with your finger, the worker nods and puts you ...2 pieces ! ! TWO THINGS, CARL! ! Not two servings, not two spoons, TWO PIECES!! ! I am an ordinary man, I have 75 kg of weight, I have nothing else on my plate, he puts me 2 pieces. Am I a refugee and eating you? I paid 3.000 euros for all this! Do you have to beg for food? And this situation is everywhere, you stand and beg "more, more, more ... ".
This also applies to the children's menu. You ask for soup, they pour it into a plate for 1 finger. What is it? This is greed! We talked later with other vacationers, everyone complains that they go hungry ...
Sitting down at tables in a restaurant, there were never napkins, salt, pepper, or toothpicks on the table. The waiter was supposed to bring all this later ...if he notices you. And if he doesn’t notice, he, anyone, himself ...The waiters easily manage to take the plate from under your nose from which you are still eating. First, you need to beg for food, then follow it and make sure that it is not taken away. Here's an all-inclusive for you.
To refill the bar in the room had to call every time to remind. The bar is replenished based on what you drank. There were 2 forfeits, 2 cola and 2 sprites. Drank 1 cola? Get 1 cola.
On the second day of my stay, my child had a birthday. I went to Guest Relations and ordered a bouquet for my wife, $82, just a second. We agreed on the time when it needs to be delivered to the room. We're late. I wanted to surprise my wife, but we are sitting in the room and I can’t explain why we are in the room, and not by the pool. I had to call to remind myself.
Separately, about the guide. We met.
Nothing helpful, not a word about insurance or "how to improve your stay at the hotel? ". Here, buy a transfer for $50, a fast track for $225, go shopping. Zero utility!
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• 10
The territory is super, but everything else spoils the rest: no service, constantly had to beg for everything, lived in a lake house overlooking the pool - there were a lot of ants in the room and it was impossible to leave baby bottles on the table to dry, baby food (jars) were replenished in 12 days once, and so there is no choice, cleaning the room - it was constantly necessary to return the cleaners and ask them to vacuum the carpet, and this despite the fact that they constantly left 1-2 euros on the bed.
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The territory is super, but everything else spoils the rest: no service, constantly had to beg for everything, lived in a lake house overlooking the pool - there were a lot of ants in the room and it was impossible to leave baby bottles on the table to dry, baby food (jars) were replenished in 12 days once, and so there is no choice, cleaning the room - it was constantly necessary to return the cleaners and ask them to vacuum the carpet, and this despite the fact that they constantly left 1-2 euros on the bed. It has already been written about the restaurant and it's all true, the beach was cleaned very badly. In general, of course, for such money it would be better to fly to the Dominican Republic. We won't come here again for sure.
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• 4
We stayed at the hotel for 19 nights, a large company, booked from March, rooms with sea views, which is especially important for me, to watch every morning and evening the waves breaking on the shore, but they settled us in rooms with a view of the wall and the dome of the neighboring building, about 70% of the panorama is covered by such a picture, moreover, on a large scale, and only a small piece of the sea is visible far from the left in the corner.
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We stayed at the hotel for 19 nights, a large company, booked from March, rooms with sea views, which is especially important for me, to watch every morning and evening the waves breaking on the shore, but they settled us in rooms with a view of the wall and the dome of the neighboring building, about 70% of the panorama is covered by such a picture, moreover, on a large scale, and only a small piece of the sea is visible far from the left in the corner. It was not possible to achieve a good room, no one apologized either, explaining that this is a panorama of the sea. What else I didn’t like, the beach, no service on the beach as usual, no one delivers ice cream, fruits, etc. , doesn’t collect garbage (I didn’t notice anyway), I didn’t find a locker room, I had to go wet to the room, there’s nowhere near the shower sit down to wipe the child, etc. , the tents (boars) are not located on the shore, but further, in the hotel itself, in many halls and the elevator, the air conditioner does not work, it feels like you are in a sauna. , in the room at check-in, judging by the promised photos, fruits and flowers were supposed to pick us up, neither of which was there. The playground is small and uninteresting. having extensive experience of staying at resort hotels in Turkey and other countries, I can say that the hotel does not reach the level that it claims to, we are disappointed, it's a shame that another 18 days will have to be spent in such a state of relaxation instead of the joy that we were preparing for before arrival.
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• 7
• traveled 7 years ago
We rested with two children. One is two years old, the other is seven. And due to such a different age, I wanted the hotel to be suitable for both children, but they could not find a decent option. Then we turned to a specialist and when he offered us this hotel, we immediately realized that this was our option).
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We rested with two children. One is two years old, the other is seven. And due to such a different age, I wanted the hotel to be suitable for both children, but they could not find a decent option. Then we turned to a specialist and when he offered us this hotel, we immediately realized that this was our option). Everything in the hotel is thought out for children, although adults will find a lot of good things for themselves. For example, my husband is a sports fan, and the hotel has a chain and two gyms, one with strength training and the other with cardio equipment. There is a playground and an open-air pavilion with pears, wheels, ropes for strength training. Located in the green zone. There is a special track with different surfaces for kneading the legs. The area is beautifully landscaped. There is a very pleasant green scenic area behind the main building. Good place to take beautiful photos. There is also a playground and benches made from solid pieces of wood and hammocks. Plus, there are special niches with large sofas above the body to relax in the shade and admire this beauty. The main restaurant has a terrace along which there is an artificial pond with fish that you can feed. Great place for breakfast, lunch and dinner. Decent food. Beer in tetra packs, freshly squeezed juices for breakfast. Good quality alcoholic drinks. There is a cafe-confectionery open from 10.00 to 18.00. Almost all basins are interconnected by straits with bridges. There is an Olympic swimming pool. His husband also appreciated) There is a large football field. But still, this hotel is primarily for children. I deviate from the topic, I want to express my deep gratitude now to our permanent travel agent Dmitry Kukin, how glad I am that a friend recommended him to us. Excellent specialist. Works clearly, everything is to the point and literally guesses what you want from your holiday. This is a very important quality because it is not always possible to describe everything in words what you want. Dmitry understands everything from the floor of the word and complements) And therefore, the choice of a hotel takes a minimum amount of time. You can easily find this wonderful specialist on the VKontakte social network by the name of the surname; there, who does not know, go to the search for friends and find him by the name of the surname. I can’t give his contacts just like that because PR is prohibited here) But I just wish everyone to make it better and more convenient! Paradise for children! Good-Big Mini Club Everland Q. Open from 10:00 to 23:00. Its total area is 20.000 square meters, where a lot of entertainment is provided - dinosaur excavations, diplomas are awarded, animators work with children all day and there are professional educators. For children from 3 years old in the kids club there is a city of professions. Firefighters, doctors, a model podium… There is a room with a good children's maze with a pool of balls, trampolines and slides. Room with toys for kids. Sleeping room. There is a room with a projector. Cartoons from 7 am to 10 pm. Lego room. Playgrounds with awnings from the sun. There is a children's scene. In the evening children's animation, every day performances of professional shows such as parrot shows, circus. The kids club has a children's restaurant. Good baby food. A couple of types of soups, boiled and steamed meat, vegetables, cereals, purees, fruits, vegetables, salads, breakfast cereals. Canned food. Juices, yogurts, milk. Microwaves, blenders, bottle warmers. Baby formulas. For children from three years old, pink robes and slippers for girls and blue ones for boys are provided. For very young children up to three years old, a potty, a baby bath, and a baby stool for the bathroom are provided in the room. There are two small packs of milk in the mini bar. Additional themed goodies. As well as a stroller, a bottle warmer and a babyphone. On the day of arrival, a branded teddy bear is awarded. Swim diapers and more. There is a children's pool under an awning with children's small slides and sun loungers for adults around it. Very nice beach. Sunset sand but before entering the water 3-4 meter strip of small / medium pebbles. She didn't really interfere. Entry into the water is gentle. On the beach, small umbrellas stand far enough apart. There is a fairly large pier with sunbeds, umbrellas and a bar. You can dive from the pier. Towels by cards. In general, except for a couple of small moments, the hotel can be called perfect!
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• 8
Rested family, two children a girl of 9 years and a boy of 5 years. We chose the hotel on the recommendation of the agency, the emphasis was on the mini club. 1. The program was well prepared in the mini club, both for small and older children. 2. My daughter was just delighted with the city of professions.
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Rested family, two children a girl of 9 years and a boy of 5 years. We chose the hotel on the recommendation of the agency, the emphasis was on the mini club.
1. The program was well prepared in the mini club, both for small and older children.
2. My daughter was just delighted with the city of professions. Especially the modeling club and the ice cream factory. As we learned, this is a new program, which is not yet available in Belek hotels.
3. My son also really liked the mini club, he stayed without problems and, most importantly, he didn’t ask to come back : ) there was an opportunity to take time for himself (activities for adults, also interesting and rich)
1. The program was well prepared in the mini club, both for small and older children.
2. My daughter was just delighted with the city of professions. Especially the modeling club and the ice cream factory. As we learned, this is a new program, which is not yet available in Belek hotels.
3. My son also really liked the mini club, he stayed without problems and, most importantly, he didn’t ask to come back : ) there was an opportunity to take time for himself (activities for adults, also interesting and rich)
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• 5
• traveled 8 years ago
We traveled in a large group. Pegasus met us. The hotel itself was very nice! Decoration, territory, beach at a decent level. The food is not bad, no one will go hungry. The rooms are spacious. But the rooms that we were offered had an unsightly view. At the request to change the room, the receptionist sent Pegasus to the meeting party, who behaved simply in a boorish way! Having traveled to many countries, I have never met such an attitude! An employee named Elena and her colleague were just frankly rude to our group who came to the seminar, when checking in because of the chaos they created, they brought an elderly person to tears, answering that if she got a bad number, then this is her karma! An adult wanted to leave from there if the situation with the room is not resolved, and she was given a room with a view of the wall! (just a wall).
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We traveled in a large group. Pegasus met us.
The hotel itself was very nice! Decoration, territory, beach at a decent level. The food is not bad, no one will go hungry. The rooms are spacious. But the rooms that we were offered had an unsightly view. At the request to change the room, the receptionist sent Pegasus to the meeting party, who behaved simply in a boorish way!
Having traveled to many countries, I have never met such an attitude! An employee named Elena and her colleague were just frankly rude to our group who came to the seminar, when checking in because of the chaos they created, they brought an elderly person to tears, answering that if she got a bad number, then this is her karma! An adult wanted to leave from there if the situation with the room is not resolved, and she was given a room with a view of the wall! (just a wall). She was told to roll. After these words, her blood pressure rose, they brought her to tears, we were already tired after arriving after a 6.5 hour flight, adding up to three rubles, and then these women frayed all the nerves. We waited several hours for a change of room, sitting with our suitcases at the reception, and they simply watched as we sat and waited, without doing anything. As a result, the senior manager of the hotel barely changed the room, apparently seeing the condition of the elderly person. The view from the window is not on the sea, but at least not on the wall.
Pegas employees apparently forgot that they are at work and we are their guests! We are not welcomed for free and treat people like that! ? Who allowed them? ! They spoke in their own language and laughed in our direction. These female employees of Pegas reeked of chauvinism. They treated us like cattle, shouted without choosing expressions, threw passports, to my indignation about why we were treated like that, they answered that we did not deserve anything else. I have no words! I am shocked by the behavior of their employees!
Will never use them again and will not recommend to others!
The hotel itself was very nice! Decoration, territory, beach at a decent level. The food is not bad, no one will go hungry. The rooms are spacious. But the rooms that we were offered had an unsightly view. At the request to change the room, the receptionist sent Pegasus to the meeting party, who behaved simply in a boorish way!
Having traveled to many countries, I have never met such an attitude! An employee named Elena and her colleague were just frankly rude to our group who came to the seminar, when checking in because of the chaos they created, they brought an elderly person to tears, answering that if she got a bad number, then this is her karma! An adult wanted to leave from there if the situation with the room is not resolved, and she was given a room with a view of the wall! (just a wall). She was told to roll. After these words, her blood pressure rose, they brought her to tears, we were already tired after arriving after a 6.5 hour flight, adding up to three rubles, and then these women frayed all the nerves. We waited several hours for a change of room, sitting with our suitcases at the reception, and they simply watched as we sat and waited, without doing anything. As a result, the senior manager of the hotel barely changed the room, apparently seeing the condition of the elderly person. The view from the window is not on the sea, but at least not on the wall.
Pegas employees apparently forgot that they are at work and we are their guests! We are not welcomed for free and treat people like that! ? Who allowed them? ! They spoke in their own language and laughed in our direction. These female employees of Pegas reeked of chauvinism. They treated us like cattle, shouted without choosing expressions, threw passports, to my indignation about why we were treated like that, they answered that we did not deserve anything else. I have no words! I am shocked by the behavior of their employees!
Will never use them again and will not recommend to others!
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• 3
The hotel is very good for Turkey. Large scale lots of pools, lots of restaurants. The hotel is absolutely adapted for families with children. You can find a cheaper option, but if you want to "not steam" this option is worth considering. I recommend! The staff is very friendly and helpful, you almost never have to wait in bars and restaurants, other hotels really lack such service.
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The hotel is very good for Turkey. Large scale lots of pools, lots of restaurants. The hotel is absolutely adapted for families with children. You can find a cheaper option, but if you want to "not steam" this option is worth considering. I recommend! The staff is very friendly and helpful, you almost never have to wait in bars and restaurants, other hotels really lack such service. The food was good everywhere except the main restaurant, which is very small for so many guests. For dinner, crayfish lobsters and a large selection of meat dishes. And in general, there is a lot of food for every taste. Nice corner for moms in the main restaurant. There is canned food, baby food. There is a bottle sterilizer, a blender, a microwave oven. Lots of stuff for a couple. Fish, cauliflower, buckwheat, potatoes. There is soup for children. For adults who are on a diet, there is a special refrigerator with yoghurts and milkshakes. Lots of fruits, lots of salads. Plenty of ice cream available at every turn throughout the hotel. Lots of entertainment throughout the day for all tastes. Created conditions for a leisurely holiday with children. In the animation team, all animators are girls from Russia and Ukraine. Pool for kids under an awning. Mini slides for kids. The children's pool is 40 cm deep and the deepest pool for adults is a maximum of 1.40 m, so you won’t be able to dive in the pool especially) Room with a spacious balcony. Take with a view of the "pines". Lots of places. Large bathroom with rain shower. Shower separately. The only windows in the bathroom are covered with blinds and if you want to open them they make a terrible rattle. Well, in general, few people need it, we did not use it. Bed with very comfortable mattress and pillows. There are extra pillows. All pillows of different firmness are very convenient that you can choose how you feel more comfortable. It is also convenient that leaving children in the kids club under the supervision of nannies, you can watch the child on TV in the room. Video cameras are installed in the club for this purpose. Which is very convenient. When choosing a hotel, we wanted the best possible conditions for children. Our travel agent Dmitry Kukin took everything into account, even I forgot, and he offered options for baby food in the hotel, which is not available in every hotel. I recommend this specialist to everyone get a quality rest works quickly. It took about 15 minutes to select a tour. You can find it by name on the VKontakte social network. Well, the most important thing. Beach! The beach is sandy, there is something for children to sculpt sand) Sunset sand. There is a pier. In general, the hotel is very comfortable to relax with a child. We are happy with literally everything!
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We arrived at the hotel with 3 families. I am with an adult daughter and with 10 and 2.5 years old children and also girlfriends with children of 5 and 4 years old. I arrived at night, so we were seated right away. the room is spacious, but with small children, the furniture is not thought out, there are sharp corners everywhere.
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We arrived at the hotel with 3 families. I am with an adult daughter and with 10 and 2.5 years old children and also girlfriends with children of 5 and 4 years old. I arrived at night, so we were seated right away. the room is spacious, but with small children, the furniture is not thought out, there are sharp corners everywhere. Well, now everything is in order. 1 Room cleaning. In the first 2 days they were cleaned very badly, and on the 3rd day they passed by at all, and this is with a tip. Then my patience snapped, I went to the manager to swear, I'm not going to live in such conditions with children for a month! The guest relations manager, Olesya, is a very good employee. After 10 minutes, I had 5 people in my room, 2 of them were cleaning seniors, now they check and monitor the quality of cleaning. The hotel area is very good, clean beach and pools too. Well, now the main thing is the restaurant and the quality of food. It's just awful! The fact that every day is the same, it's half the trouble, in principle, there is everything, buckwheat rice is not cooked, pasta is also raw. fish, meat and poultry are available. You can’t stay hungry, but this is for an adult, but Children’s is just a nightmare ! ! Soup is always only chicken, children don’t eat raw buckwheat, but today is 18.06. it’s just that I went to complain like a hysteric again, there was sour rice porridge on the children’s table for breakfast! The floor of the tray was already gone !! ! In the children's room, the food is good, at least in terms of quality, but sorry, not everyone can have lunch and dinner there, my child perceives this as a game and it is not possible to seat him there, and there is no breakfast there. Yes, and I completely forgot the eggs, they don’t wash either! The children’s room is good with a good playground, but again there is But! This is the schedule of the rooms. they are open in the morning, in principle, when the children go to the sea and in the afternoon until 18:00. what to do with regime children do not know. all rooms are closed. Here is a schedule from 10:00 to 12:30 and from 14:30 to 18:00. in the evening there is a disco and shows, I can’t say anything about them, we don’t visit. While at this point I stop, another week here. I will continue upon arrival. Whatever interests you, write in a personal, there are a lot of photos and videos!
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